Organizational Structure Running A Successful Business
Critical Success Factors for Virtual Teams
1. Critical Success Factors for Virtual Teams Workplace Forum: working across physical and virtual worlds Jeroen van Bree, Martien Vlietman, Rixt Wierda London, 21 May 2001
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8. Michael Heim http://www.mheim.com ‘ Today’s computer communication cuts the physical face out of the communication process. Even video conferencing adds only a simulation of face-to-face meeting.’ ‘ The face is the primal interface, more basic than any machine mediation. Without the direct experience of the human face, ethical awareness shrinks and rudeness enters.’
9. Efficiency vs. effectiveness Effectiveness Efficiency High Team Group Virtual Group High Low Low Virtual Team Leadership Competences Technology Setting objectives Communication Team- culture
10. Pyramid of virtual team success Success Factor Precondition Leadership Competences Technology Setting objectives Communication Team- culture
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17. Media Richness Theory (Daft & Lengel) Richness of a medium direct feedback natural language multiple signals personal touch lean rich face-to-face telephone e-mail letter memo newsletter chat virtual world shared whiteboard