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DECLARATION


I hereby declare that the Project Report “STUDY OF SOCIAL SECURITY AND
WELFARE SECURITY FOR EMPLOYEE” submitted to Saraswati Institute of
Management & Technology, Gadarpur . It s the original work done by me
and the information providedin the study is authentic to the best of my
knowledge.This study has not been submitted to any other institute or
university for the award of any other degree.




Signature                                                Signature
Ms. Gunjan Srivastava                                    Jyoti Kumari
(Project Guide)                                          (Student)




                                   Signature

                                   Puja Johri

                        (H.O.D. Management Department)
ACKNOWLEDGEMENT
The success of this project depends upon the contributions of many people, especially
those who shared their precious and valuable time in giving thoughtful suggestions to
improve our work.

We would like to extend our sincere feelings towards our project guide Ms. Gunjan
Srivastava whose continuance guidance made this project a great success. We
especially thank our institute called Saraswati Institute of Management &
Technology, which gave us this golden opportunity to prove ourselves by doing
something which is blend of both practical and theory.

Very special thanks to our Honorable H.O.D. Puja Johri and some students & people
who shared their opinion with us.




                                                                                        2
PREFACE
BBA is a stepping-stone to the management carrier and to develop good manager it is
necessary that the theoretical must be supplemented with exposure to the real
environment. Theoretical knowledge just provides the base and it’s not sufficient to
produce a good manager that’s why practical knowledge is needed. Therefore the
product is an essential requirement for the student of BBA. This project not only helps
the student to utilize his skills properly learn field realities but also provides a chance to
the organization to find out talent among the budding managers in the very beginning. In
accordance with the requirement of BBA course, I have project on the topic
“ENHANCEMENT OF THE EMPLOYEE MOTIVATION FOR THE ORGANIZATION”. The
main objective of the project was to motivate the employee understand the current
scenario in organization. The information regarding the project was collected through
the questionnaire formed by me which was filled by the customers there.




                                                                                            3
Contents:




            4
No       Topics                                Page No

     1   EXECUTIVE SUMMARY                     5
     .

     2   SIGNIFICANCE OF THE STUDY             7
     .

     3   OBJECTIVE OF THE STUDY                9
     .

     4   HYPOTHESIS                            11
     .

     5   RESEARCH METHODOLOGY                  13
     .

     6   LITERATURE REVIEW                     17
     .

     7   EVOLUTION OF INDUSTRY                 26
     .

     8   ANALYSIS AND INTERPRETATION OF DATA   33
     .

     9   SUMMARY                               50
     .

     1   FINDINGS                              52
     0
     .

     1   SUGGESTIONS                           54
     1
     .

     1   LIMITATIONS OF THE STUDY              56
     2
     .

     1   CONCLUSION                            58
     3
     .

     1   SCOPE FOR FUTURE RESEARCH             60
     4
     .

     1   QUESTIONNAIRE                         62
     5
     .
                                                         5
     1   BIBILOGRAPHY                          64
     6
     .
6
EXECUTIVE SUMMARY




  EXECUTIVE SUMMARY

                      7
The project work entitled a “ENHANCEMENT OF THE EMPLOYEE
MOTIVATION FOR THE ORGANIZATION” with special reference to RSB
Transmissions (I) Ltd., Pantnagar (Uttrakhand).This project is mainly conducted
to identify the factors which will motivate the employees and the organizational
functions in RSB Transmissions (I) Ltd., Pantnagar.

Management’s basic job is the effective utilization of human resources for
achievements of organizational objectives. The personnel management is
concerned with organizing human resources in such a way to get maximum
output to the enterprise and to develop the talent of people at work to the fullest
satisfaction. Motivation implies that one person, in organization context a
manager, includes another, say an employee, to engage in action by ensuring
that a channel to satisfy those needs and aspirations becomes available to the
person. In addition to this, the strong needs in a direction that is satisfying to
the latent needs in employees and harness them in a manner that would be
functional for the organization.

Employee motivation is one of the major issues faced by every organization. It is
the major task of every manager to motivate his subordinates or to create the
‘will to work’ among the subordinates. It should also be remembered that a
worker may be immensely capable of doing some work; nothing can be achieved
if he is not willing to work. A manager has to make appropriate use of
motivation to enthuse the employees to follow them. Hence this studies also
focusing on the employee motivation among the employees of RSB Transmission
Industries Ltd.

 The data needed for the study has been collected from the employees through
questionnaires and through direct interviews. Analysis and interpretation has
been done by using the statistical tools and data’s are presented through tables
and charts.




                                                                                 8
SIGNIFICANCE OF THE STUDY




                            9
SIGNIFICANCE OF THE STUDY
The study is intended to evaluate motivation of employees in the organization. A
good motivational program procedure is essential to achieve goal of the
organization. If efficient motivational programmers of employees are made not
only in this particular organization but also any other organization; the
organizations can achieve the efficiency also to develop a good organizational
culture. Motivation has variety of effects. These effects may be seen in the
context of an individual’s physical and mental health, productivity, absenteeism
and turnover. Employee delight has to be managed in more than one way. This
helps in retaining and nurturing the true believers “who can deliver value to the
organization. Proliferating and nurturing the number of “true believers”1is the
challenge for future and present HR managers.

This means innovation and creativity. It also means a change in the gear for HR
polices and practices. The faster the organizations nurture their employees, the
more successful they will be. The challenge before HR managers today is to
delight their employees and nurture their creativity to keep them a bloom. This
study helps the researcher to realize the importance of effective employee
motivation. This research study examines types and levels of employee
motivational programmers and also discusses management ideas that can be
utilized to innovate employee motivation.




                                                                              10
OBJECTIVE OF THE STUDY




                         11
OBJECTIVE OF THE STUDY


Primary Objective


To study the important factors which are needed to motivate the employees.




Secondary Objective


   •   To study the effect of monetary and non-monetary benefits
       provided by the organization on the employee’s performance.



   •   To study the effect of job promotions on employees.



   •   To learn the employee’s satisfaction on the interpersonal
       relationship exists in the organization.



   •   To provide the practical suggestion for the improvement of
       organization’s performance.




                                                                         12
HYPOTHESIS



             13
HYPOTHESIS

A hypothesis is a preliminary or tentative explanation or postulate by the
researcher of what the researcher considers the outcome of an investigation will
be. It is an informed/educated guess. It indicates the expectations of the
researcher regarding certain variables. It is the most specific way in which an
answer to a problem can be stated.

Research hypotheses are the specific testable predictions made about the
independent and dependent variables in the study. Hypotheses are couched in
terms of the particular independent and dependent variables that are going to
be used in the study. The research hypothesis of this study is as follows.


                                                                                14
•   There is no significant relationship between incentives and employee’s
    performance.



•   There is no significant relationship between career development
    opportunities and the extent of employee motivation



•   There is no significant relationship between performance appraisal
    system and the extent of motivation.



•   There is no significant relationship between interpersonal relationship
    in the organization and extent of motivation.




                                                                              15
RESEARCH METHODOLOGY




   RESEARCH METHODOLOGY

                          16
DEFINITION OF RESEARCH

Research is defined ashumanactivity based onintellectualapplication inthe
investigation of matter . The primary purpose for applied research
isdiscovering,interpreting, a n d t h e developmentof methods and systems for
theadvancement of humanknowledgeon a wide variety of scientific matters of
our world and the universe. Research can use thescientific method, but
need not doso.

TYPES OF RESEARCH Qualitative research:-

Qualitative research allows you to explore perceptions,attitudes and
motivations and to understand how they are formed. It providesdepth of
information which can be used in its own right or to determine
whatattributes will subsequently be measured in quantitative studies.

Quantitative research

    :- Quantitative research is descriptive and provides harddata on the
         numbers of people exhibiting certain behaviours, attitudes,
   etc. Itprovides information in breadth and allows you to sample large
   numbers of thepopulation. It is, however, structured and does not yield the
 reasons behind behaviour or whypeople hold certain attitudes. Techniques
commonly used in HE/FE includepostal surveys (particularly appropriate in the
       case of student populations wherename and address information is
available), telephone surveys (appropriate for surveys of employers), on-
                    line or web-based surveys (very cost-effective
   for r e a c h i n g a u d i e n c e s w h e r e e - m a i l p e n e t r a t i o n i s h i g h ,
 s u c h a s s t u d e n t s a n d university/college staff) and mystery shopping
              (in this case to test quantifiableaspects of the service).




                                                                                               17
RESEARCH DESIGN

       Plan outlining how information is to be gathered for an
     a s s e s s m e n t o r evaluation that includes identifying the data gathering
                                             method(s) ,
 the instrumentst o b e u s e d / c r e a t e d , h o w t h e i n s t r u m e n t s w i l l b e ad
    m i n i s t e r e d , a n d h o w t h e information will be organized and analyzed.

                                     DATA COLLECTION




      Data collection is a term used to describe a process                               of

p r e p a r i n g a n d collectingdata- for example as part of aprocess improvementor
 similar project.A method of data collection in which the situation of interest is
         watched and therelevant facts, actions and behaviors are recorded


                  PRIMARY DATA COLLECTION METHODS
   In primary data collection, you collect the data yourself using methods suchas
    interviews and questionnaires. The key point here is that the data you collect
isunique to you and your research and, until you publish, no one else has access to .
               SECONDARY DATA COLLECTION METHODS



                                                                                                18
All methods of data collection can supply quantitative data (numbers, statistics
or financial) or qualitative data (usually words or text). Quantitative data may often
 be presented in tabular or graphical form. Secondary data is data thathas already
          been collected by someone else for a different purpose to yours.




              LITERATURE REVIEW




                                                                                   19
LITERATURE REVIEW

Rensis Likerthas called motivation as the core of management. Motivation is
the core of management. Motivation is an effective instrument in the hands
of the management in inspiring the work force .It is the major task of every
manager to motivate his subordinate or to create the will to work among the
subordinates .It should also be remembered that the worker may be
immensely capable of doing some work, nothing can be achieved if he is not
willing to work .creation of a will to work is motivation in simple but true
sense of term.



Motivation is an important function which very manager performs for
actuating the people to work for accomplishment of objectives of the
organization .Issuance of well conceived instructions and orders does not
mean that they will be followed .A manager has to make appropriate use of
motivation to enthuse the employees to follow them. Effective motivation
succeeds not only in having an order accepted but also in gaining a
determination to see that it is executed efficiently and effectively.



  In order to motivate workers to work for the organizational goals, the
managers must determine the motives or needs of the workers and provide
an environment in which appropriate incentives are available for their
satisfaction .If the management is successful in doing so; it will also be
successful in increasing the willingness of the workers to work. This will
increase efficiency and effectiveness of the organization .There will be better
utilization of resources and workers abilities and capacities.



                                                                            20
The concept of motivation


 The word motivation has been derived from motive which means any idea,
need or emotion that prompts a man in to action. Whatever may be the
behaviour of man, there is some stimulus behind it .Stimulus is dependent
upon the motive of the person concerned. Motive can be known by studying
his needs and desires.



There is no universal theory that can explain the factors influencing motives
which control mans behaviour at any particular point of time. In general, the
different motives operate at different times among different people and
influence their behaviours. The process of motivation studies the motives of
individuals which cause different type of behaviour.




Definition of Motivation



According to Edwin B Flippo, “Motivation is the process of attempting to
influence others to do their work through the possibility of gain or reward.



Significance of Motivation


 Motivation involves getting the members of the group to pull weight
effectively, to give their loyalty to the group, to carry out properly the
purpose of the organization. The following results may be expected if the
employees are properly motivated.



   •   The workforce will be better satisfied if the management provides
       them with opportunities to fulfill their physiological and
       psychological needs. The workers will cooperate voluntarily with
       the management and will contribute their maximum towards the
       goals of the enterprise.



                                                                               21
•   Workers will tend to be as efficient as possible by improving upon
      their skills and knowledge so that they are able to contribute to the
      progress of the organization. This will also result in increased
      productivity.



  •   The rates of labour’s turnover and absenteeism among the workers
      will be low.



  •   There will be good human relations in the organization as friction
      among the workers themselves and between the workers and the
      management will decrease.



  •   The number of complaints and grievances will come down. Accident
      will also be low.



  •   There will be increase in the quantity and quality of products.
      Wastage and scrap will be less. Better quality of products will also
      increase the public image of the business.



Motivation Process


  •   Identification of need

  •   Tension

  •   Course of action

  •   Result –Positive/Negative

  •   Feed back



Theories of Motivation




                                                                              22
Understanding what motivated employees and how they were motivated was
the focus of many researchers following the publication of the Hawthorne
study results (Terpstra, 1979).

Six major approaches that have led to our understanding of motivation are

       1. McClelland’s Achievement Need Theory

       2. Behavior Modification theory

       3. Abraham H Mallows need hierarchy or Deficient theory of
          motivation

       4. J.S. Adam’s Equity Theory

       5. Vroom Expectation Theory

       6. Two factors Theory




•   McClelland’s Achievement Need Theory: According to
    McClelland’s there are three types of needs



    a. Need for Achievement: This need is the strongest and lasting
       motivating factor. Particularly in case of persons who satisfy the
       other needs. They are constantly pre occupied with a desire for
       improvement and lack for situation in which successful outcomes
       are directly correlated with their efforts. They set more difficult but
       achievable goals for themselves because success with easily
       achievable goals hardly provides a sense of achievement.



    b. Need for Power: It is the desire to control the behavior of the
       other people and to manipulate the surroundings. Power
       motivations positive applications results in domestic leadership
       style, while it negative application tends autocratic style.



    c. Need for affiliation: It is the related to social needs and creates
       friendship. This results in formation of informal groups or social
       circle.




                                                                                 23
•   Behavioral Modification Theory: According to this theory people
    behavior is the outcome of favorable and unfavorable past
    circumstances. This theory is based on learning theory. Skinner
    conducted his researches among rats and school children. He found
    that stimulus for desirable behavior could be strengthened by
    rewarding it at the earliest. In the industrial situation, this relevance of
    this theory may be found in the installation of financial and non
    financial incentives. More immediate is the reward and stimulation or it
    motivates it. Withdrawal of reward in case of low standard work may
    also produce the desired result. However, researches show that it is
    generally more effective to reward desired behavior than to punish
    undesired behavior.

•   Abraham H Maslow Need Hierarchy or Deficient theory of
    Motivation : The intellectual basis for most of motivation thinking
    has been provided by behavioral scientists, A.H Maslow and Frederick
    Heizberg, whose published works are the “Bible of Motivation”.
    Although Maslow himself did not apply his theory to industrial
    situation, it has wide impact for beyond academic circles. Douglous
    Mac Gregor has used Maslow’s theory to interpret specific problems in
    personnel administration and industrial relations. The crux of Maslow’s
    theory is that human needs are arranged in hierarchy composed of
    five categories. The lowest level needs are physiological and the
    highest levels are the self actualization needs. Maslow starts with the
    formation that man is a wanting animal with a hierarchy of needs of
    which some are lower ins scale and some are in a higher scale or
    system of values. As the lower needs are satisfied, higher needs
    emerge. Higher needs cannot be satisfied unless lower needs are
    fulfilled. A satisfied need is not a motivator. This resembles the
    standard economic theory of diminishing returns. The hierarchy of
    needs at work in the individual is today a routine tool of personnel
    trade and when these needs are active, they act as powerful
    conditioners of behavior- as Motivators. Hierarchy of needs; the main
    needs of men are five. They are physiological needs, safety needs,
    social needs, ego needs and self actualization needs, as shown in
    order of their importance.




                           Self- Actualization
                                 Ego Needs
                               Social Needs



                                                                                   24
Safety Needs
                        Physiological Needs



The above five basic needs are regarded as striving needs which make a
person do things. The first model indicates the ranking of different needs.
The second is more helpful in indicating how the satisfaction of the higher
needs is based on the satisfaction of lower needs. It also shows how the
number of person who has experienced the fulfillment of the higher needs
gradually tapers off.



•   Physiological or Body Needs: The individual move up the
    ladder responding first to the physiological needs for nourishment,
    clothing and shelter. These physical needs must be equated with
    pay rate, pay practices and to an extent with physical condition of
    the job.



•   Safety: - The next in order of needs is safety needs, the need to
    be free from danger, either from other people or from environment.
    The individual want to assured, once his bodily needs are satisfied,
    that they are secure and will continue to be satisfied for
    foreseeable feature. The safety needs may take the form of job
    security, security against disease, misfortune, old age etc as also
    against industrial injury. Such needs are generally met by safety
    laws, measure of social security, protective labor laws and
    collective agreements.



•   Social needs: - Going up the scale of needs the individual feels
    the desire to work in a cohesive group and develop a sense of
    belonging and identification with a group. He feels the need to love
    and be loved and the need to belong and be identified with a
    group. In a large organization it is not easy to build up social
    relations. However close relationship can be built up with at least
    some fellow workers. Every employee wants too feel that he is
    wanted or accepted and that he is not an alien facing a hostile
    group.




                                                                           25
•   Ego or Esteem Needs: - These needs are reflected in our desire
         for status and recognition, respect and prestige in the work group
         or work place such as is conferred by the recognition of ones merit
         by promotion, by participation in management and by fulfillment of
         workers urge for self expression. Some of the needs relate to ones
         esteem e.g.; need for achievement, self confidence, knowledge,
         competence etc. On the job, this means praise for a job but more
         important it means a feeling by employee that at all times he has
         the respect of his supervisor as a person and as a contributor to
         the organizational goals.



     •   Self realization or Actualization needs: - This upper level
         need is one which when satisfied provide insights to support future
         research regarding strategic guidance for organization that are
         both providing and using reward/recognition programs makes the
         employee give up the dependence on others or on the
         environment. He becomes growth oriented, self oriented, directed,
         detached and creative. This need reflects a state defined in terms
         of the extent to which an individual attains his personnel goal. This
         is the need which totally lies within oneself and there is no demand
         from any external situation or person.



•   J.S Adams Equity Theory: Employee compares her/his job inputs
    outcome ratio with that of reference. If the employee perceives inequity,
    she/he will act to correct the inequity: lower productivity, reduced
    quality, increased absenteeism, voluntary resignation.



•   Vrooms Expectation Theory: Vroom’s theory is based on the belief
    that employee effort will lead to performance and performance will lead
    to rewards (Vroom, 1964). Reward may be either positive or negative.
    The more positive the reward the more likely the employee will be
    highly motivated. Conversely, the more negative the reward the less
    likely the employee will be motivated.



•   Two Factor Theories: Douglas McGregor introduced the theory with
    the help of two views; X assumptions are conservative in style
    Assumptions are modern in style.



          X Theory

     •   Individuals inherently dislike work.



                                                                                 26
•   People must be coerced or controlled to do work to achieve the
          objectives.

      •   People prefer to be directed



      Y Theory

      •   People view work as being as natural as play and rest

      •   People will exercise self direction and control towards achieving
          objectives they are committed to

      •   People learn to accept and seek responsibility.



Types of Motivation



 Intrinsic motivation occurs when people are internally motivated to do
something because it either brings them pleasure, they think it is important, or
they feel that what they are learning is morally significant. Extrinsic motivation
comes into play when a student is compelled to do something or act a certain
way because of factors external to him or her (like money or good grades)




Incentives




                                                                                 27
An incentive is something which stimulates a person towards some goal. It
activates human needs and creates the desire to work. Thus, an incentive is a
means of motivation. In organizations, increase in incentive leads to better
performance and vice versa.



   •   Need for Incentives
   Man is a wanting animal. He continues to want something or other. He is
   never fully satisfied. If one need is satisfied, the other need need arises. In
   order to motivate the employees, the management should try to satisfy their
   needs. For this purpose, both financial and non financial incentives may be
   used by the management to motivate the workers. Financial incentives or
   motivators are those which are associated with money. They include wages
   and salaries, fringe benefits, bonus, retirement benefits etc. Non financial
   motivators are those which are not associated with monetary rewards. They
   include intangible incentives like ego-satisfaction, self-actualization and
   responsibility.




                                                                                28
Motivation is the key to performance improvement



There is an old saying you can take a horse to the water but you cannot force it
to drink; it will drink only if it's thirsty - so with people. They will do what they
want to do or otherwise motivated to do. Whether it is to excel on the workshop
floor or in the 'ivory tower' they must be motivated or driven to it, either by
themselves or through external stimulus. Are they born with the self-motivation
or drive? Yes and no. If no, they can be motivated, for motivation is a skill which
can and must be learnt. This is essential for any business to survive and
succeed. Performance is considered to be a function of ability and motivation,
thus:



   • Job performance =f(ability)(motivation)



Ability in turn depends on education, experience and training and its
improvement is a slow and long process. On the other hand motivation can be
improved quickly. There are many options and an uninitiated manager may not
even know where to start. As a guideline, there are broadly seven strategies for
motivation. There are broadly seven strategies for motivation. • Positive
reinforcement / high expectations • Effective discipline and punishment •
Treating people fairly • Satisfying employees needs • Setting work related goals
• Restructuring jobs • Base rewards on job performance essentially, there is a
gap between an individual’s actual state and some desired state and the
manager tries to reduce this gap. Motivation is, in effect, a means to reduce and
manipulate this gap.




                                                                                   29
EVOLUTION OF INDUSTRY




                        30
EVOLUTION OF INDUSTRY


RSB, more than being a successful first generation business enterprise, is a
throbbing and passionate story of its people, values and indomitable spirit of
faith and innovation. It is the story of an ever-growing vibrant family that is
founded on ethics, anchored on humanism, energized by passion, driven by the
spirit of excellence and above all is in quest for immortality.



RSB is a fast growing global engineering organization with business interest
ranging from design to manufacturing of aggregates and systems related to
commercial vehicles, passenger cars, construction and farm equipments and a
wide variety of automotive and off-highway equipments.



The brothers, R. K. Behera and S. K. Behera, from a humble beginning, scripted
the story of the RSB in 1975 at Jamshedpur. Three decades later, headquartered
at Pune, it has grown into a pulsating institution with manufacturing setups at
Jamshedpur, Pune, Dharwad, Chennai, Pantnagar, Cuttack, Homer (USA) and
Belgium (Europe).




                                                                               31
RSB comprises of four different companies, namely, RSB Transmissions (I) Ltd.,
RSB Transmissions North America Inc. (Formerly known as Miller Brothers
Manufacturing), I-Design Engineering Solutions Ltd. and Ivitesse Technologies
Pvt. Ltd.



All RSB manufacturing units are ISO/ TS16949, ISO: 14001 and OHSAS: 18001
certified.




                                 History

In 1975, Mr. R. K. Behera, a young mechanical engineer from NIT, Jamshedpur,
hailing from a humble service oriented middle class family, shunned the security
of a job and plunged into the hurly burly of high-risk and high-reward business
arena and founded International Auto in Jamshedpur with 15 people and 500
square feet of workspace.



                                                                              32
Inspired and motivated by the benevolent ideals of the legendry JRD and
obsessed with an incorrigible and irrepressible passion to create a world class
industrial edifice, R. K. Behera along with his brother S. K. Behera set about
meticulously crafting the present-day RSB enterprise brick by brick.



Toughened by the early trials and tribulations and propelled by nothing-is-
impossible spirit of the Behera brothers, RSB has now blossomed into a
pulsating and throbbing global engineering institution in automotive components
and systems and construction equipment aggregates.



RSB now boasts of manufacturing facilities in six different locations in India and
one in the USA with 85,000 square metres of workspace. Latest technologies
and human resources are working together around the world passionately to
create an enduring institution.



Founder and Chairman Mr. R. K. Behera, Co-Founder and Managing Director Mr.
S. K. Behera and Joint Managing Director Mr. Sailendra Behera now spearhead
RSB.



All RSB manufacturing units are ISO / TS16949, ISO: 14001 and OHSAS: 18001
certified.




                                                                                  33
MISSION AND VISION
Vision



To be amongst the most admired organizations with a significant global
presence.



Mission



To be the market leader by providing customer delight through world-class
quality, service and cost-effectiveness in a progressive, innovative and
challenging environment. We endeavour to provide an enriching, rewarding and
environment friendly work experience to our employees in an achievement-
based, high-performance culture. We will provide maximum satisfaction to all
our stakeholders.



Mission Auto Vertical



Be a socially responsible leading manufacturer of Transmission components and
Systems and fulfil prosperity of all Stakeholders.




                                                                            34
Philosophy and Human Face


Knowledge Enterprise:
We strongly believe that the power of knowledge and information is supreme
and these are the most precious assets of an institution. They enable optimum
decision-making, inspire innovation, increase responsiveness, reduce costs,
improve performance and ultimately confer competitive edge. To build a
knowledge enterprise we constantly encourage and provide opportunities to all
our employees to unlearn and relearn to sharpen their innate capacity and
remain perpetually relevant to the organization and the society. Learning is an
endless mission across the Group so that it is imbued with an innate capacity to
continually reinvent itself to remain relevant to the different times.

Benevolent Creative Leadership:
We echo deep concern for our employees. We practice fair employee
engagement and disengagement practices and emphasize on empowerment of
people, creating a culture of trust and honest and above all encourage a mindset
in pursuit of excellence. The tenets of our leadership are anchored on sensitivity,
openness, encouragement, forgiveness and discipline.

Road to Perfection is Endless:

We firmly believe that all human endeavours will always have scope for
improvement. That is why 100-metre sprint record is regularly broken and
Everest repeatedly scaled in lesser time. As an institution, we are perpetually
restless to improve and innovate. To encourage innovation, we consciously
practice out-of-the box or blue ocean thinking. We aim to attain the status
where lateral thinking is all pervasive and automatic.


                                                                                  35
Corporate Social Responsibility:

We are very passionate about preserving environment and developing human
capital in our immediate neighbourhood in our own little way. Social
responsibility and obligation is a valuable goal for us rather than being a mere
self-serving business means.




Milestones




                                                                                   36
Partners



           37
The Group has entered into various technological agreements like:

      •   Technical collaboration with Eugen Klein GmbH, Germany for propeller
          Shaft

      •   Pressure Die Casting and Continuously Variable Transmission Systems

      •   I-Design - Partners for Prototyping and Designing

      •   ivitesse Technologies - Partners for IT Solutions and ERP




                                                                                 38
ANALYSIS AND INTERPRETATION
          OF DATA




                              39
Sampling
Sample Size       : 50

Sample Frame      : Pantnagar

Sampling Method   : Simple Random Sampling

Constraints        : Time, No. of respondent, biased opinion

Survey             : Questionnaire



 1.   Response about the support from the HR
      department




INTERPRETATION




                                                               40
The table shows that 58% of the respondents are satisfied with the support
they are getting from the HR department




 2.   Management is interested in motivating the
      employees




INTERPRETATION

The table shows that 54% of the respondents are strongly agreeing that the
management is interested in motivating the employees.




                                                                             41
3.   The type of incentives motivates you more




                                                 42
INTERPRETATION

The table shows that 52% of the respondents are expressing that both
financial and non financial incentives will equally motivate them.




 4.   Satisfaction with the present incentives scheme




                                                                       43
INTERPRETATION

The table shows that 58% of the respondents are satisfied with the present
incentive scheme of the organization.




                                                                             44
5.   The Company is eagerness in recognizing and
     acknowledging employee’s work.




                                                   45
INTERPRETATION

58% of employees agreed that the company is eager in recognizing and
acknowledging their work, 36% strongly agreed and only 6% showed neutral
response.




 6.   Periodical increase in salary




                                                                      46
INTERPRETATION

The table shows 46% of employees agree that there is a periodical increase
in the salary




 7.   Job Security existing in the company



                                                                             47
INTERPRETATION

The table shows 35% of employees agree with good job security exist in the
company.




                                                                         48
8.   Good relations with co-workers




INTERPRETATION



                                       49
The table shows 54% of employees agree with Good relations with co-
workers.




 9.   Effective performance appraisal system




                                                                      50
INTERPRETATION

The table shows 54% of employees agree to effective performance appraisal
system.




                                                                        51
10.   Effective promotional opportunities in present’s
       job




INTERPRETATION

The table shows 25% of respondents agree with effective promotional
opportunities in their present job




                                                                      52
11.   Good safety measures existing in the organization




                                                      53
INTERPRETATION

The table shows 46% of respondents agree that is good safety measures
existing in the organization.




 12.   Support from co-worker is helpful to get motivated




                                                                        54
INTERPRETATION

The table shows 58% of respondents agree that the support from co-worker
is helpful to get motivated.




 13.   Career development opportunities are helpful to
       get motivated

                                                                       55
INTERPRETATION

The table shows 52% of respondents agree that the career development
opportunities are helpful to get motivated.




                                                                       56
14.   Factors which motivates you the most




                                             57
INTERPRETATION

The table shows 42% of the respondents are responding that increase in
salary will motivate them the most.




 15.   Incentives and other benefits will influence their
       performance.




                                                                         58
INTERPRETATION

The table shows 64% of the respondents responded that incentives and other
benefits will influence their performance.




                                                                        59
16.   Management involves you in decision making
       which are connected to your department.




INTERPRETATION

The table shows 94% of the respondents agree that management involve
them in decision making which are connected to your department.




                                                                       60
SUMMARY




          61
SUMMARY

 This document aims at providing employees and management members with
the information that can be beneficial both personally and professionally.
Every business enterprise has multiple objectives including of adequate profit
for payment of a reasonable rate of return to the owners and for investment
in business through satisfaction of customers, maintenance of a contended
workforce and creation of a public image. The basic job of management of
any business is the effective utilization of available human resources,
technological, financial and physical resources for the achievement of the
business objectives.

 This project entitled as “ Enahancement of Employee motivation for the
organisation” was done to find out the factors which will motivate the
employees. The study undertakes various efforts to analyze all of them in
great details. The researcher in this project at the outset gives the clear idea
of the entire department existing in the company. From the study, the
researcher was able to find some of the important factors which motivate the
employees. Factors like financial incentives and non financial inventive,
performance appraisal system, good relationship with co-workers,
promotional opportunities in the present job, employee participation in
decision making are very much effect the level employee motivation. It is
also clear from the study that the company is so eager in motivating their
employees and their present effort for it so far effective.



The human resources can play an important role in the realization of the
objectives. Employees work in the organization for the satisfaction of their
needs. If the human resources are not properly motivated, the management
will not be able to accomplish the desired results. Therefore, human
resources should be managed with utmost care to inspire, encourage and
impel them to contribute their maximum for the achievement of the business
objectives.




                                                                             62
63
FINDINGS




           64
FINDINGS


The findings of the study are follows



  •   The RSB Transmission (I) Limited has a well defined organization
      structure.



  •   There is a harmonious relationship is exist in the organization
      between employees and management.



  •   The employees are really motivated by the management.



  •   The employees are satisfied with the present incentive plan of the
      company

  •   Most of the workers agreed that the company is eager in
      recognizing and acknowledging their work.



  •   The study reveals that there is a good relationship exists among
      employees.



  •   Majority of the employees agreed that there job security to their
      present job.



  •   The company is providing good safety measures for ensuring the
      employees safety.



  •   From the study it is clear that most of employees agrees to the fact
      that performance appraisal activities and support from the co-
      workers in helpful to get motivated.



                                                                             65
•   The study reveals that increase in the salary will motivates the
    employees more.



•   The incentives and other benefits will influence the performance of
    the employees




                                                                          66
SUGGESTIONS




              67
SUGGESTIONS


The suggestions for the findings from the study are follows




   •   Most of the employees agree that the performance appraisal
       activities are helpful to get motivated, so the company should try
       to improve performance appraisal system, so that they can
       improve their performance.



   •   Non financial incentive plans should also be implemented; it can
       improve the productivity level of the employees.



   •   Organization should give importance to communication between
       employees and gain co-ordination through it.



   •   Skills of the employees should be appreciated.



   •   Better carrier development opportunities should be given to the
       employees for their improvement.



   •   If the centralized system of management is changed to a
       decentralized one, then there would be active and committed
       participation of staff for the success of the organization




                                                                            68
69
LIMITATIONS OF THE STUDY




                           70
LIMITATIONS OF THE STUDY

The limitations of the study are the following



•   The data was collected through questionnaire. The responds from
    the respondents may not be accurate.



•   The sample taken for the study was only 50 and the results drawn
    may not be accurate.



•   Since the organization has strict control, it acts as another barrier
    for getting data.



•   Another difficulty was very limited time-span of the project.



•   Lack of experience of Researcher.




                                                                            71
72
CONCLUSION




             73
CONCLUSION

 The study concludes that, the motivational program procedure in RSB
Transmissions (I) Ltd., Pantnagar (Uttrakhand) is found effective but not
highly effective. The study on employee motivation highlighted so many
factors which will help to motivate the employees. The study was conducted
among 50 employees and collected information through structured
questionnaire.




 The study helped to findings which were related with employee motivational
programs which are provided in the organization. The performance appraisal
activities really play a major role in motivating the employees of the
organization. It is a major factor that makes an employee feels good in his
work and results in his satisfaction too. The organization can still concentrate
on specific areas which are evolved from this study in order to make the
motivational programs more effective. Only if the employees are properly
motivated- they work well and only if they work well the organization is going
to benefit out it. Steps should be taken to improve the motivational programs
procedure in the future. The suggestions of this report may help in this
direction.




                                                                             74
75
SCOPE FOR FUTURE RESEARCH




                            76
SCOPE FOR FUTURE RESEARCH


The present study on employee motivation helps to get clear picture about
the factors which motivates the employees. This in turn helps the
management to formulate suitable policy to motivate the employees. Hence,
the motivational level of the employees may also change.



The factors that motivate the employees may change with change in time
because the needs of employees too change with change in time. So
continuous monitoring and close observation of factors that motivate the
employees is necessary to maintain a competent work force. Only with a
competent work force an organization can achieve its objective. Moreover,
human resource is the most valuable asset to any organization. A further
study with in dept analysis to know to what extent these factors motivate the
employees is required




                                                                           77
78
79
BIBILOGRAPHY




             BIBILOGRAPHY
1)Articles

                            80
a. Business Standard
   b. Times of India



2)Websites
   a. http://www.rsbglobal.com

3)Books
   a. RESEARCH METHODOLOGY - C.R.Kothari
   b. OPERATION RESEARCH - Vittal




                                           81

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Project final

  • 1. DECLARATION I hereby declare that the Project Report “STUDY OF SOCIAL SECURITY AND WELFARE SECURITY FOR EMPLOYEE” submitted to Saraswati Institute of Management & Technology, Gadarpur . It s the original work done by me and the information providedin the study is authentic to the best of my knowledge.This study has not been submitted to any other institute or university for the award of any other degree. Signature Signature Ms. Gunjan Srivastava Jyoti Kumari (Project Guide) (Student) Signature Puja Johri (H.O.D. Management Department)
  • 2. ACKNOWLEDGEMENT The success of this project depends upon the contributions of many people, especially those who shared their precious and valuable time in giving thoughtful suggestions to improve our work. We would like to extend our sincere feelings towards our project guide Ms. Gunjan Srivastava whose continuance guidance made this project a great success. We especially thank our institute called Saraswati Institute of Management & Technology, which gave us this golden opportunity to prove ourselves by doing something which is blend of both practical and theory. Very special thanks to our Honorable H.O.D. Puja Johri and some students & people who shared their opinion with us. 2
  • 3. PREFACE BBA is a stepping-stone to the management carrier and to develop good manager it is necessary that the theoretical must be supplemented with exposure to the real environment. Theoretical knowledge just provides the base and it’s not sufficient to produce a good manager that’s why practical knowledge is needed. Therefore the product is an essential requirement for the student of BBA. This project not only helps the student to utilize his skills properly learn field realities but also provides a chance to the organization to find out talent among the budding managers in the very beginning. In accordance with the requirement of BBA course, I have project on the topic “ENHANCEMENT OF THE EMPLOYEE MOTIVATION FOR THE ORGANIZATION”. The main objective of the project was to motivate the employee understand the current scenario in organization. The information regarding the project was collected through the questionnaire formed by me which was filled by the customers there. 3
  • 5. No Topics Page No 1 EXECUTIVE SUMMARY 5 . 2 SIGNIFICANCE OF THE STUDY 7 . 3 OBJECTIVE OF THE STUDY 9 . 4 HYPOTHESIS 11 . 5 RESEARCH METHODOLOGY 13 . 6 LITERATURE REVIEW 17 . 7 EVOLUTION OF INDUSTRY 26 . 8 ANALYSIS AND INTERPRETATION OF DATA 33 . 9 SUMMARY 50 . 1 FINDINGS 52 0 . 1 SUGGESTIONS 54 1 . 1 LIMITATIONS OF THE STUDY 56 2 . 1 CONCLUSION 58 3 . 1 SCOPE FOR FUTURE RESEARCH 60 4 . 1 QUESTIONNAIRE 62 5 . 5 1 BIBILOGRAPHY 64 6 .
  • 6. 6
  • 7. EXECUTIVE SUMMARY EXECUTIVE SUMMARY 7
  • 8. The project work entitled a “ENHANCEMENT OF THE EMPLOYEE MOTIVATION FOR THE ORGANIZATION” with special reference to RSB Transmissions (I) Ltd., Pantnagar (Uttrakhand).This project is mainly conducted to identify the factors which will motivate the employees and the organizational functions in RSB Transmissions (I) Ltd., Pantnagar. Management’s basic job is the effective utilization of human resources for achievements of organizational objectives. The personnel management is concerned with organizing human resources in such a way to get maximum output to the enterprise and to develop the talent of people at work to the fullest satisfaction. Motivation implies that one person, in organization context a manager, includes another, say an employee, to engage in action by ensuring that a channel to satisfy those needs and aspirations becomes available to the person. In addition to this, the strong needs in a direction that is satisfying to the latent needs in employees and harness them in a manner that would be functional for the organization. Employee motivation is one of the major issues faced by every organization. It is the major task of every manager to motivate his subordinates or to create the ‘will to work’ among the subordinates. It should also be remembered that a worker may be immensely capable of doing some work; nothing can be achieved if he is not willing to work. A manager has to make appropriate use of motivation to enthuse the employees to follow them. Hence this studies also focusing on the employee motivation among the employees of RSB Transmission Industries Ltd. The data needed for the study has been collected from the employees through questionnaires and through direct interviews. Analysis and interpretation has been done by using the statistical tools and data’s are presented through tables and charts. 8
  • 10. SIGNIFICANCE OF THE STUDY The study is intended to evaluate motivation of employees in the organization. A good motivational program procedure is essential to achieve goal of the organization. If efficient motivational programmers of employees are made not only in this particular organization but also any other organization; the organizations can achieve the efficiency also to develop a good organizational culture. Motivation has variety of effects. These effects may be seen in the context of an individual’s physical and mental health, productivity, absenteeism and turnover. Employee delight has to be managed in more than one way. This helps in retaining and nurturing the true believers “who can deliver value to the organization. Proliferating and nurturing the number of “true believers”1is the challenge for future and present HR managers. This means innovation and creativity. It also means a change in the gear for HR polices and practices. The faster the organizations nurture their employees, the more successful they will be. The challenge before HR managers today is to delight their employees and nurture their creativity to keep them a bloom. This study helps the researcher to realize the importance of effective employee motivation. This research study examines types and levels of employee motivational programmers and also discusses management ideas that can be utilized to innovate employee motivation. 10
  • 11. OBJECTIVE OF THE STUDY 11
  • 12. OBJECTIVE OF THE STUDY Primary Objective To study the important factors which are needed to motivate the employees. Secondary Objective • To study the effect of monetary and non-monetary benefits provided by the organization on the employee’s performance. • To study the effect of job promotions on employees. • To learn the employee’s satisfaction on the interpersonal relationship exists in the organization. • To provide the practical suggestion for the improvement of organization’s performance. 12
  • 14. HYPOTHESIS A hypothesis is a preliminary or tentative explanation or postulate by the researcher of what the researcher considers the outcome of an investigation will be. It is an informed/educated guess. It indicates the expectations of the researcher regarding certain variables. It is the most specific way in which an answer to a problem can be stated. Research hypotheses are the specific testable predictions made about the independent and dependent variables in the study. Hypotheses are couched in terms of the particular independent and dependent variables that are going to be used in the study. The research hypothesis of this study is as follows. 14
  • 15. There is no significant relationship between incentives and employee’s performance. • There is no significant relationship between career development opportunities and the extent of employee motivation • There is no significant relationship between performance appraisal system and the extent of motivation. • There is no significant relationship between interpersonal relationship in the organization and extent of motivation. 15
  • 16. RESEARCH METHODOLOGY RESEARCH METHODOLOGY 16
  • 17. DEFINITION OF RESEARCH Research is defined ashumanactivity based onintellectualapplication inthe investigation of matter . The primary purpose for applied research isdiscovering,interpreting, a n d t h e developmentof methods and systems for theadvancement of humanknowledgeon a wide variety of scientific matters of our world and the universe. Research can use thescientific method, but need not doso. TYPES OF RESEARCH Qualitative research:- Qualitative research allows you to explore perceptions,attitudes and motivations and to understand how they are formed. It providesdepth of information which can be used in its own right or to determine whatattributes will subsequently be measured in quantitative studies. Quantitative research :- Quantitative research is descriptive and provides harddata on the numbers of people exhibiting certain behaviours, attitudes, etc. Itprovides information in breadth and allows you to sample large numbers of thepopulation. It is, however, structured and does not yield the reasons behind behaviour or whypeople hold certain attitudes. Techniques commonly used in HE/FE includepostal surveys (particularly appropriate in the case of student populations wherename and address information is available), telephone surveys (appropriate for surveys of employers), on- line or web-based surveys (very cost-effective for r e a c h i n g a u d i e n c e s w h e r e e - m a i l p e n e t r a t i o n i s h i g h , s u c h a s s t u d e n t s a n d university/college staff) and mystery shopping (in this case to test quantifiableaspects of the service). 17
  • 18. RESEARCH DESIGN Plan outlining how information is to be gathered for an a s s e s s m e n t o r evaluation that includes identifying the data gathering method(s) , the instrumentst o b e u s e d / c r e a t e d , h o w t h e i n s t r u m e n t s w i l l b e ad m i n i s t e r e d , a n d h o w t h e information will be organized and analyzed. DATA COLLECTION Data collection is a term used to describe a process of p r e p a r i n g a n d collectingdata- for example as part of aprocess improvementor similar project.A method of data collection in which the situation of interest is watched and therelevant facts, actions and behaviors are recorded PRIMARY DATA COLLECTION METHODS In primary data collection, you collect the data yourself using methods suchas interviews and questionnaires. The key point here is that the data you collect isunique to you and your research and, until you publish, no one else has access to . SECONDARY DATA COLLECTION METHODS 18
  • 19. All methods of data collection can supply quantitative data (numbers, statistics or financial) or qualitative data (usually words or text). Quantitative data may often be presented in tabular or graphical form. Secondary data is data thathas already been collected by someone else for a different purpose to yours. LITERATURE REVIEW 19
  • 20. LITERATURE REVIEW Rensis Likerthas called motivation as the core of management. Motivation is the core of management. Motivation is an effective instrument in the hands of the management in inspiring the work force .It is the major task of every manager to motivate his subordinate or to create the will to work among the subordinates .It should also be remembered that the worker may be immensely capable of doing some work, nothing can be achieved if he is not willing to work .creation of a will to work is motivation in simple but true sense of term. Motivation is an important function which very manager performs for actuating the people to work for accomplishment of objectives of the organization .Issuance of well conceived instructions and orders does not mean that they will be followed .A manager has to make appropriate use of motivation to enthuse the employees to follow them. Effective motivation succeeds not only in having an order accepted but also in gaining a determination to see that it is executed efficiently and effectively. In order to motivate workers to work for the organizational goals, the managers must determine the motives or needs of the workers and provide an environment in which appropriate incentives are available for their satisfaction .If the management is successful in doing so; it will also be successful in increasing the willingness of the workers to work. This will increase efficiency and effectiveness of the organization .There will be better utilization of resources and workers abilities and capacities. 20
  • 21. The concept of motivation The word motivation has been derived from motive which means any idea, need or emotion that prompts a man in to action. Whatever may be the behaviour of man, there is some stimulus behind it .Stimulus is dependent upon the motive of the person concerned. Motive can be known by studying his needs and desires. There is no universal theory that can explain the factors influencing motives which control mans behaviour at any particular point of time. In general, the different motives operate at different times among different people and influence their behaviours. The process of motivation studies the motives of individuals which cause different type of behaviour. Definition of Motivation According to Edwin B Flippo, “Motivation is the process of attempting to influence others to do their work through the possibility of gain or reward. Significance of Motivation Motivation involves getting the members of the group to pull weight effectively, to give their loyalty to the group, to carry out properly the purpose of the organization. The following results may be expected if the employees are properly motivated. • The workforce will be better satisfied if the management provides them with opportunities to fulfill their physiological and psychological needs. The workers will cooperate voluntarily with the management and will contribute their maximum towards the goals of the enterprise. 21
  • 22. Workers will tend to be as efficient as possible by improving upon their skills and knowledge so that they are able to contribute to the progress of the organization. This will also result in increased productivity. • The rates of labour’s turnover and absenteeism among the workers will be low. • There will be good human relations in the organization as friction among the workers themselves and between the workers and the management will decrease. • The number of complaints and grievances will come down. Accident will also be low. • There will be increase in the quantity and quality of products. Wastage and scrap will be less. Better quality of products will also increase the public image of the business. Motivation Process • Identification of need • Tension • Course of action • Result –Positive/Negative • Feed back Theories of Motivation 22
  • 23. Understanding what motivated employees and how they were motivated was the focus of many researchers following the publication of the Hawthorne study results (Terpstra, 1979). Six major approaches that have led to our understanding of motivation are 1. McClelland’s Achievement Need Theory 2. Behavior Modification theory 3. Abraham H Mallows need hierarchy or Deficient theory of motivation 4. J.S. Adam’s Equity Theory 5. Vroom Expectation Theory 6. Two factors Theory • McClelland’s Achievement Need Theory: According to McClelland’s there are three types of needs a. Need for Achievement: This need is the strongest and lasting motivating factor. Particularly in case of persons who satisfy the other needs. They are constantly pre occupied with a desire for improvement and lack for situation in which successful outcomes are directly correlated with their efforts. They set more difficult but achievable goals for themselves because success with easily achievable goals hardly provides a sense of achievement. b. Need for Power: It is the desire to control the behavior of the other people and to manipulate the surroundings. Power motivations positive applications results in domestic leadership style, while it negative application tends autocratic style. c. Need for affiliation: It is the related to social needs and creates friendship. This results in formation of informal groups or social circle. 23
  • 24. Behavioral Modification Theory: According to this theory people behavior is the outcome of favorable and unfavorable past circumstances. This theory is based on learning theory. Skinner conducted his researches among rats and school children. He found that stimulus for desirable behavior could be strengthened by rewarding it at the earliest. In the industrial situation, this relevance of this theory may be found in the installation of financial and non financial incentives. More immediate is the reward and stimulation or it motivates it. Withdrawal of reward in case of low standard work may also produce the desired result. However, researches show that it is generally more effective to reward desired behavior than to punish undesired behavior. • Abraham H Maslow Need Hierarchy or Deficient theory of Motivation : The intellectual basis for most of motivation thinking has been provided by behavioral scientists, A.H Maslow and Frederick Heizberg, whose published works are the “Bible of Motivation”. Although Maslow himself did not apply his theory to industrial situation, it has wide impact for beyond academic circles. Douglous Mac Gregor has used Maslow’s theory to interpret specific problems in personnel administration and industrial relations. The crux of Maslow’s theory is that human needs are arranged in hierarchy composed of five categories. The lowest level needs are physiological and the highest levels are the self actualization needs. Maslow starts with the formation that man is a wanting animal with a hierarchy of needs of which some are lower ins scale and some are in a higher scale or system of values. As the lower needs are satisfied, higher needs emerge. Higher needs cannot be satisfied unless lower needs are fulfilled. A satisfied need is not a motivator. This resembles the standard economic theory of diminishing returns. The hierarchy of needs at work in the individual is today a routine tool of personnel trade and when these needs are active, they act as powerful conditioners of behavior- as Motivators. Hierarchy of needs; the main needs of men are five. They are physiological needs, safety needs, social needs, ego needs and self actualization needs, as shown in order of their importance. Self- Actualization Ego Needs Social Needs 24
  • 25. Safety Needs Physiological Needs The above five basic needs are regarded as striving needs which make a person do things. The first model indicates the ranking of different needs. The second is more helpful in indicating how the satisfaction of the higher needs is based on the satisfaction of lower needs. It also shows how the number of person who has experienced the fulfillment of the higher needs gradually tapers off. • Physiological or Body Needs: The individual move up the ladder responding first to the physiological needs for nourishment, clothing and shelter. These physical needs must be equated with pay rate, pay practices and to an extent with physical condition of the job. • Safety: - The next in order of needs is safety needs, the need to be free from danger, either from other people or from environment. The individual want to assured, once his bodily needs are satisfied, that they are secure and will continue to be satisfied for foreseeable feature. The safety needs may take the form of job security, security against disease, misfortune, old age etc as also against industrial injury. Such needs are generally met by safety laws, measure of social security, protective labor laws and collective agreements. • Social needs: - Going up the scale of needs the individual feels the desire to work in a cohesive group and develop a sense of belonging and identification with a group. He feels the need to love and be loved and the need to belong and be identified with a group. In a large organization it is not easy to build up social relations. However close relationship can be built up with at least some fellow workers. Every employee wants too feel that he is wanted or accepted and that he is not an alien facing a hostile group. 25
  • 26. Ego or Esteem Needs: - These needs are reflected in our desire for status and recognition, respect and prestige in the work group or work place such as is conferred by the recognition of ones merit by promotion, by participation in management and by fulfillment of workers urge for self expression. Some of the needs relate to ones esteem e.g.; need for achievement, self confidence, knowledge, competence etc. On the job, this means praise for a job but more important it means a feeling by employee that at all times he has the respect of his supervisor as a person and as a contributor to the organizational goals. • Self realization or Actualization needs: - This upper level need is one which when satisfied provide insights to support future research regarding strategic guidance for organization that are both providing and using reward/recognition programs makes the employee give up the dependence on others or on the environment. He becomes growth oriented, self oriented, directed, detached and creative. This need reflects a state defined in terms of the extent to which an individual attains his personnel goal. This is the need which totally lies within oneself and there is no demand from any external situation or person. • J.S Adams Equity Theory: Employee compares her/his job inputs outcome ratio with that of reference. If the employee perceives inequity, she/he will act to correct the inequity: lower productivity, reduced quality, increased absenteeism, voluntary resignation. • Vrooms Expectation Theory: Vroom’s theory is based on the belief that employee effort will lead to performance and performance will lead to rewards (Vroom, 1964). Reward may be either positive or negative. The more positive the reward the more likely the employee will be highly motivated. Conversely, the more negative the reward the less likely the employee will be motivated. • Two Factor Theories: Douglas McGregor introduced the theory with the help of two views; X assumptions are conservative in style Assumptions are modern in style. X Theory • Individuals inherently dislike work. 26
  • 27. People must be coerced or controlled to do work to achieve the objectives. • People prefer to be directed Y Theory • People view work as being as natural as play and rest • People will exercise self direction and control towards achieving objectives they are committed to • People learn to accept and seek responsibility. Types of Motivation Intrinsic motivation occurs when people are internally motivated to do something because it either brings them pleasure, they think it is important, or they feel that what they are learning is morally significant. Extrinsic motivation comes into play when a student is compelled to do something or act a certain way because of factors external to him or her (like money or good grades) Incentives 27
  • 28. An incentive is something which stimulates a person towards some goal. It activates human needs and creates the desire to work. Thus, an incentive is a means of motivation. In organizations, increase in incentive leads to better performance and vice versa. • Need for Incentives Man is a wanting animal. He continues to want something or other. He is never fully satisfied. If one need is satisfied, the other need need arises. In order to motivate the employees, the management should try to satisfy their needs. For this purpose, both financial and non financial incentives may be used by the management to motivate the workers. Financial incentives or motivators are those which are associated with money. They include wages and salaries, fringe benefits, bonus, retirement benefits etc. Non financial motivators are those which are not associated with monetary rewards. They include intangible incentives like ego-satisfaction, self-actualization and responsibility. 28
  • 29. Motivation is the key to performance improvement There is an old saying you can take a horse to the water but you cannot force it to drink; it will drink only if it's thirsty - so with people. They will do what they want to do or otherwise motivated to do. Whether it is to excel on the workshop floor or in the 'ivory tower' they must be motivated or driven to it, either by themselves or through external stimulus. Are they born with the self-motivation or drive? Yes and no. If no, they can be motivated, for motivation is a skill which can and must be learnt. This is essential for any business to survive and succeed. Performance is considered to be a function of ability and motivation, thus: • Job performance =f(ability)(motivation) Ability in turn depends on education, experience and training and its improvement is a slow and long process. On the other hand motivation can be improved quickly. There are many options and an uninitiated manager may not even know where to start. As a guideline, there are broadly seven strategies for motivation. There are broadly seven strategies for motivation. • Positive reinforcement / high expectations • Effective discipline and punishment • Treating people fairly • Satisfying employees needs • Setting work related goals • Restructuring jobs • Base rewards on job performance essentially, there is a gap between an individual’s actual state and some desired state and the manager tries to reduce this gap. Motivation is, in effect, a means to reduce and manipulate this gap. 29
  • 31. EVOLUTION OF INDUSTRY RSB, more than being a successful first generation business enterprise, is a throbbing and passionate story of its people, values and indomitable spirit of faith and innovation. It is the story of an ever-growing vibrant family that is founded on ethics, anchored on humanism, energized by passion, driven by the spirit of excellence and above all is in quest for immortality. RSB is a fast growing global engineering organization with business interest ranging from design to manufacturing of aggregates and systems related to commercial vehicles, passenger cars, construction and farm equipments and a wide variety of automotive and off-highway equipments. The brothers, R. K. Behera and S. K. Behera, from a humble beginning, scripted the story of the RSB in 1975 at Jamshedpur. Three decades later, headquartered at Pune, it has grown into a pulsating institution with manufacturing setups at Jamshedpur, Pune, Dharwad, Chennai, Pantnagar, Cuttack, Homer (USA) and Belgium (Europe). 31
  • 32. RSB comprises of four different companies, namely, RSB Transmissions (I) Ltd., RSB Transmissions North America Inc. (Formerly known as Miller Brothers Manufacturing), I-Design Engineering Solutions Ltd. and Ivitesse Technologies Pvt. Ltd. All RSB manufacturing units are ISO/ TS16949, ISO: 14001 and OHSAS: 18001 certified. History In 1975, Mr. R. K. Behera, a young mechanical engineer from NIT, Jamshedpur, hailing from a humble service oriented middle class family, shunned the security of a job and plunged into the hurly burly of high-risk and high-reward business arena and founded International Auto in Jamshedpur with 15 people and 500 square feet of workspace. 32
  • 33. Inspired and motivated by the benevolent ideals of the legendry JRD and obsessed with an incorrigible and irrepressible passion to create a world class industrial edifice, R. K. Behera along with his brother S. K. Behera set about meticulously crafting the present-day RSB enterprise brick by brick. Toughened by the early trials and tribulations and propelled by nothing-is- impossible spirit of the Behera brothers, RSB has now blossomed into a pulsating and throbbing global engineering institution in automotive components and systems and construction equipment aggregates. RSB now boasts of manufacturing facilities in six different locations in India and one in the USA with 85,000 square metres of workspace. Latest technologies and human resources are working together around the world passionately to create an enduring institution. Founder and Chairman Mr. R. K. Behera, Co-Founder and Managing Director Mr. S. K. Behera and Joint Managing Director Mr. Sailendra Behera now spearhead RSB. All RSB manufacturing units are ISO / TS16949, ISO: 14001 and OHSAS: 18001 certified. 33
  • 34. MISSION AND VISION Vision To be amongst the most admired organizations with a significant global presence. Mission To be the market leader by providing customer delight through world-class quality, service and cost-effectiveness in a progressive, innovative and challenging environment. We endeavour to provide an enriching, rewarding and environment friendly work experience to our employees in an achievement- based, high-performance culture. We will provide maximum satisfaction to all our stakeholders. Mission Auto Vertical Be a socially responsible leading manufacturer of Transmission components and Systems and fulfil prosperity of all Stakeholders. 34
  • 35. Philosophy and Human Face Knowledge Enterprise: We strongly believe that the power of knowledge and information is supreme and these are the most precious assets of an institution. They enable optimum decision-making, inspire innovation, increase responsiveness, reduce costs, improve performance and ultimately confer competitive edge. To build a knowledge enterprise we constantly encourage and provide opportunities to all our employees to unlearn and relearn to sharpen their innate capacity and remain perpetually relevant to the organization and the society. Learning is an endless mission across the Group so that it is imbued with an innate capacity to continually reinvent itself to remain relevant to the different times. Benevolent Creative Leadership: We echo deep concern for our employees. We practice fair employee engagement and disengagement practices and emphasize on empowerment of people, creating a culture of trust and honest and above all encourage a mindset in pursuit of excellence. The tenets of our leadership are anchored on sensitivity, openness, encouragement, forgiveness and discipline. Road to Perfection is Endless: We firmly believe that all human endeavours will always have scope for improvement. That is why 100-metre sprint record is regularly broken and Everest repeatedly scaled in lesser time. As an institution, we are perpetually restless to improve and innovate. To encourage innovation, we consciously practice out-of-the box or blue ocean thinking. We aim to attain the status where lateral thinking is all pervasive and automatic. 35
  • 36. Corporate Social Responsibility: We are very passionate about preserving environment and developing human capital in our immediate neighbourhood in our own little way. Social responsibility and obligation is a valuable goal for us rather than being a mere self-serving business means. Milestones 36
  • 37. Partners 37
  • 38. The Group has entered into various technological agreements like: • Technical collaboration with Eugen Klein GmbH, Germany for propeller Shaft • Pressure Die Casting and Continuously Variable Transmission Systems • I-Design - Partners for Prototyping and Designing • ivitesse Technologies - Partners for IT Solutions and ERP 38
  • 40. Sampling Sample Size : 50 Sample Frame : Pantnagar Sampling Method : Simple Random Sampling Constraints : Time, No. of respondent, biased opinion Survey : Questionnaire 1. Response about the support from the HR department INTERPRETATION 40
  • 41. The table shows that 58% of the respondents are satisfied with the support they are getting from the HR department 2. Management is interested in motivating the employees INTERPRETATION The table shows that 54% of the respondents are strongly agreeing that the management is interested in motivating the employees. 41
  • 42. 3. The type of incentives motivates you more 42
  • 43. INTERPRETATION The table shows that 52% of the respondents are expressing that both financial and non financial incentives will equally motivate them. 4. Satisfaction with the present incentives scheme 43
  • 44. INTERPRETATION The table shows that 58% of the respondents are satisfied with the present incentive scheme of the organization. 44
  • 45. 5. The Company is eagerness in recognizing and acknowledging employee’s work. 45
  • 46. INTERPRETATION 58% of employees agreed that the company is eager in recognizing and acknowledging their work, 36% strongly agreed and only 6% showed neutral response. 6. Periodical increase in salary 46
  • 47. INTERPRETATION The table shows 46% of employees agree that there is a periodical increase in the salary 7. Job Security existing in the company 47
  • 48. INTERPRETATION The table shows 35% of employees agree with good job security exist in the company. 48
  • 49. 8. Good relations with co-workers INTERPRETATION 49
  • 50. The table shows 54% of employees agree with Good relations with co- workers. 9. Effective performance appraisal system 50
  • 51. INTERPRETATION The table shows 54% of employees agree to effective performance appraisal system. 51
  • 52. 10. Effective promotional opportunities in present’s job INTERPRETATION The table shows 25% of respondents agree with effective promotional opportunities in their present job 52
  • 53. 11. Good safety measures existing in the organization 53
  • 54. INTERPRETATION The table shows 46% of respondents agree that is good safety measures existing in the organization. 12. Support from co-worker is helpful to get motivated 54
  • 55. INTERPRETATION The table shows 58% of respondents agree that the support from co-worker is helpful to get motivated. 13. Career development opportunities are helpful to get motivated 55
  • 56. INTERPRETATION The table shows 52% of respondents agree that the career development opportunities are helpful to get motivated. 56
  • 57. 14. Factors which motivates you the most 57
  • 58. INTERPRETATION The table shows 42% of the respondents are responding that increase in salary will motivate them the most. 15. Incentives and other benefits will influence their performance. 58
  • 59. INTERPRETATION The table shows 64% of the respondents responded that incentives and other benefits will influence their performance. 59
  • 60. 16. Management involves you in decision making which are connected to your department. INTERPRETATION The table shows 94% of the respondents agree that management involve them in decision making which are connected to your department. 60
  • 61. SUMMARY 61
  • 62. SUMMARY This document aims at providing employees and management members with the information that can be beneficial both personally and professionally. Every business enterprise has multiple objectives including of adequate profit for payment of a reasonable rate of return to the owners and for investment in business through satisfaction of customers, maintenance of a contended workforce and creation of a public image. The basic job of management of any business is the effective utilization of available human resources, technological, financial and physical resources for the achievement of the business objectives. This project entitled as “ Enahancement of Employee motivation for the organisation” was done to find out the factors which will motivate the employees. The study undertakes various efforts to analyze all of them in great details. The researcher in this project at the outset gives the clear idea of the entire department existing in the company. From the study, the researcher was able to find some of the important factors which motivate the employees. Factors like financial incentives and non financial inventive, performance appraisal system, good relationship with co-workers, promotional opportunities in the present job, employee participation in decision making are very much effect the level employee motivation. It is also clear from the study that the company is so eager in motivating their employees and their present effort for it so far effective. The human resources can play an important role in the realization of the objectives. Employees work in the organization for the satisfaction of their needs. If the human resources are not properly motivated, the management will not be able to accomplish the desired results. Therefore, human resources should be managed with utmost care to inspire, encourage and impel them to contribute their maximum for the achievement of the business objectives. 62
  • 63. 63
  • 64. FINDINGS 64
  • 65. FINDINGS The findings of the study are follows • The RSB Transmission (I) Limited has a well defined organization structure. • There is a harmonious relationship is exist in the organization between employees and management. • The employees are really motivated by the management. • The employees are satisfied with the present incentive plan of the company • Most of the workers agreed that the company is eager in recognizing and acknowledging their work. • The study reveals that there is a good relationship exists among employees. • Majority of the employees agreed that there job security to their present job. • The company is providing good safety measures for ensuring the employees safety. • From the study it is clear that most of employees agrees to the fact that performance appraisal activities and support from the co- workers in helpful to get motivated. 65
  • 66. The study reveals that increase in the salary will motivates the employees more. • The incentives and other benefits will influence the performance of the employees 66
  • 68. SUGGESTIONS The suggestions for the findings from the study are follows • Most of the employees agree that the performance appraisal activities are helpful to get motivated, so the company should try to improve performance appraisal system, so that they can improve their performance. • Non financial incentive plans should also be implemented; it can improve the productivity level of the employees. • Organization should give importance to communication between employees and gain co-ordination through it. • Skills of the employees should be appreciated. • Better carrier development opportunities should be given to the employees for their improvement. • If the centralized system of management is changed to a decentralized one, then there would be active and committed participation of staff for the success of the organization 68
  • 69. 69
  • 70. LIMITATIONS OF THE STUDY 70
  • 71. LIMITATIONS OF THE STUDY The limitations of the study are the following • The data was collected through questionnaire. The responds from the respondents may not be accurate. • The sample taken for the study was only 50 and the results drawn may not be accurate. • Since the organization has strict control, it acts as another barrier for getting data. • Another difficulty was very limited time-span of the project. • Lack of experience of Researcher. 71
  • 72. 72
  • 74. CONCLUSION The study concludes that, the motivational program procedure in RSB Transmissions (I) Ltd., Pantnagar (Uttrakhand) is found effective but not highly effective. The study on employee motivation highlighted so many factors which will help to motivate the employees. The study was conducted among 50 employees and collected information through structured questionnaire. The study helped to findings which were related with employee motivational programs which are provided in the organization. The performance appraisal activities really play a major role in motivating the employees of the organization. It is a major factor that makes an employee feels good in his work and results in his satisfaction too. The organization can still concentrate on specific areas which are evolved from this study in order to make the motivational programs more effective. Only if the employees are properly motivated- they work well and only if they work well the organization is going to benefit out it. Steps should be taken to improve the motivational programs procedure in the future. The suggestions of this report may help in this direction. 74
  • 75. 75
  • 76. SCOPE FOR FUTURE RESEARCH 76
  • 77. SCOPE FOR FUTURE RESEARCH The present study on employee motivation helps to get clear picture about the factors which motivates the employees. This in turn helps the management to formulate suitable policy to motivate the employees. Hence, the motivational level of the employees may also change. The factors that motivate the employees may change with change in time because the needs of employees too change with change in time. So continuous monitoring and close observation of factors that motivate the employees is necessary to maintain a competent work force. Only with a competent work force an organization can achieve its objective. Moreover, human resource is the most valuable asset to any organization. A further study with in dept analysis to know to what extent these factors motivate the employees is required 77
  • 78. 78
  • 79. 79
  • 80. BIBILOGRAPHY BIBILOGRAPHY 1)Articles 80
  • 81. a. Business Standard b. Times of India 2)Websites a. http://www.rsbglobal.com 3)Books a. RESEARCH METHODOLOGY - C.R.Kothari b. OPERATION RESEARCH - Vittal 81