1. Verbal and Non Verbal
communication skills.
Luke Taylor

2. Verbal Communication
• Verbal communication skills refer to any
noises or sounds you make when you’re trying
to get a message across to another person
• For example, saying “Do you know what time
it is?” is a verbal communication
• If the reply to the question is “hmm” it is also
a verbal communication.

3. Non Verbal Communication
• Non Verbal communication is where no sound or
noises is involved but the actions are still
understood.
• People can tell how you feel through your body
language and actions you make.
• Also sign language is used to communicate
between two different people.
• Facial expressions are non verbal
communications e.g ‘sad face’ showing you’re sad
or upset

4. Ten Examples of Good Communication
Skills
• Clear speaking language so they can understand what
you’re saying
• Suitable body language - open and non threatening
• Positive Facial Expressions – smiling
• Listening – taking in with what people are saying
• Eye Contact – so you know that people are engaged
• Gesture’s – shaking of a hand
• Posture – sat up straight
• Sound – no swearing
• Haptic (touch) – hand shaking

5. Consequences of Bad Communication
• No friends due to lack of friendly
communication
• Harder chance of getting a job – as you need
to get your point across and stand out
• Presentations – people will get bored and be
uninterested with what you are saying.

6. Eden Soler Theory
• Is a theory Egan made up about non verbal
communication skills were helpful in normal
communication. His theory shows that basic
non-verbal communication can help a person
feel more involved and cared for.

7. Eden Soler Theory
• S: Sit squarely; by doing this it shows that a service provider is
involved with their client. Egan states " the bodily direction you
adopt shows the message that you are involved with the client"
• O: Keep an open posture:
• L: Lean: by leaning forward when a person is talking to you, it shows
that you are involved and listening to what the person has to say.
• E: Use good eye contact-having good eye contact with a client
shows that you are listening and that you are not distracted. It
shows you are involved because you are focusing on the person you
are talking to.
• R: Be relaxed: it is important to keep still and not move about when
a person is talking to you.