Guidestar Annual Learning Conference: Donor
Edge Design Lab Healthy and Happy Nonprofit: Strategies for Impact without Burnout Facilitator: Beth Kanter, Trainer, Speaker, and Author Alliance of Nonprofit Management Conference

Beth Kanter: Master Trainer,
Author, Speaker and Blogger @kanter

Design Thinking Behaviors
• Engagement with people • Itera=on • Interdisciplinary collabora=on It isn’t … • Something en=rely new • A one-­‐shot deal • A one-­‐size-­‐fits-­‐all development process Reduces overall development costs and mi=gates the risk of big failure • Helps organiza=ons get the right solu=on, faster • Equips you to tame highly complex problems • Promotes collabora=on and problem solving • Provides teams a framework for repeatable innova=on • Helps culture change

• Leave the room with
some new ideas about how to integrate self- care into your nonprofit workplace • Beth gets user research for her book Agenda OUTCOMES • Interac=ve • Co-­‐Learning • Everyone is a designer FRAMING Design Lab Overview Looking: Interviews Understanding: Rose, Bud, Thorn Affinity Mapping Problem Defini=on Break Making Round Robin Rapid Prototyping Presenta=ons Reflec=on

Happy Healthy Nonprofit Hard
Skills Management Financial Systems Strategic Planning Program Plans EvaluaFon Sustainability SoG Skills Pillars of Self-­‐Care Culture of replenishment Managing technology and informa=on overload Effec=ve team work habits and communica=on Scaling A Healthy and Happy Culture Mindful Leadership

• How might we encourage
nonprofit leaders and people who work for nonprofits that a healthier way of working leads to beWer results? • How might we encourage self-­‐care at the individual and organiza=onal level as a strategy for success and sustainability? Problem Statements

Looking Careful investigation Curiosity
Objectivity Empathy Engage all senses Looking/Listening Meaning

Looking: Ethnographic Research
• Helps you gain informa=on directly • Challenges your preconcep=ons • Deepens your empathy for others • Builds credibility with stakeholders Interviews Fly on the Wall Contextual Inquiry Walk A Mile Immersion

Looking: Interviewing Interview #1:
Partner B ask Partner A to walk you through their typical work day at or for a nonprofit. Partner B listen and take notes. (5 minutes) Switch Roles and repeat interviews (5 minutes) A B

Looking: Interviewing Interview #2:
Partner B ask Partner A ask what they observed at their nonprofits or other nonprofits about a]tudes and behaviors related to self-­‐care in the workplace? Partner A listen and take notes. (5 minutes) Switch Roles and Repeat Interviews (5 minutes) A B

Understanding: Individual and Group
Deep understanding Thoughtful Analysis Problem Framing

• What types of self-­‐care
ac=vi=es are they already doing or have observed? • What is a challenge to self-­‐care personally and organiza=onal culture? • What is an opportunity for self-­‐ care individually and organiza=onal culture? Understanding: Insights from Research Group Discussion Take Notes Write on SFcky Notes (10 minutes)

20-­‐30 Minutes Group Understanding:
Affinity Clustering • Iden=fies paWerns • Helps to iden=fy issues and insights • Reveals thema=c paWerns • Builds a shared understanding • Facilitator Tips

Affinity Cluster Problem Framing:
Brainstorm Design QuesFons • Helps us ask right ques=ons for idea=on • Challenges our assump=ons • Helps us see different perspec=ves • Invites divergent thinking • How might we … 5 minutes Need a Volunteer

Problem Framing: SFcky Dot VoFng
• Vo=ng – best design ques=on • Each person get 2 red dots • Pick one for next step 5 minutes

Break

Making: IdeaFon Generative
Collaborative Idea Generation Lots of Ideas

Round Robin: Group Concept
IdeaFon • Some=mes the collec=ve voice of several speaks more powerfully than a single voice alone. • Round Robin allows for the genera=on of fresh ideas by providing a format for group authorship. • As an idea is passed around from person to person, it can grow and change in unexpected ways and uncover original ideas • Par=cipants inherit and build up on each other’s ideas. • Even if idea seems crazy or impossible, it might contain the seed of something great • The result is that the idea is bigger than one person could imagine on their own

INSERT Statement Round Robin:
Group Concept IdeaFon • Write down the design brainstorm ques=on • Write down an unconven=onal solu=on • Collect worksheets and redistribute worksheets • Write down all the reasons why the solu=on will fail • Write down your table number on the paper • Collect worksheets and redistribute • Revise the solu=on • Collect worksheets and pass to next table 15 minutes

SEND Your Inner CriFc on
VacaFon

Exercise: Yes, You Can
Draw! .

CongratulaFons You Can Draw! You’re
A Designer!

Making: Prototyping Explain concept
to others Get feedback to iterate Helps people imagine it

OpFon 1: Concept Poster
30 minutes

Be
CreaFve!

Debrief • Teams will
get 3 minutes to debrief

Visualize the Vote: Debrief Ideas/PrioriFze
• Vo=ng – best overall concept and best details • Each person get 5 red dots and 1 green dots • Debrief

Closure • Just two
words as your takeaway • Feedback on the process • Group photo