Personal Information
Entreprise/Lieu de travail
Espoo, Finland Finland
Profession
Head of Service Design
Secteur d’activité
Technology / Software / Internet
À propos
I am a service design professional with 10+ years of experience in the IT industry in research, design and consulting. As the Head of Service Design at Tieto, I advise our key customers on customer experience management, service design and digital service strategy. At Tieto I lead our people and organization in customer focused, human-centered development of IT.
I am an internationally acknowledged expert in the areas of 1) crossmedial service design and user experience as well as 2) health informatics and preventive health. In my current position I specialize in online/mobile banking, financial services, retail and e-commerce.
My specialities include:
- creativity coupled with syste...
Mots-clés
behaviour change
multi-channel
customer experience
service design
Tout plus
Présentations
(1)Personal Information
Entreprise/Lieu de travail
Espoo, Finland Finland
Profession
Head of Service Design
Secteur d’activité
Technology / Software / Internet
À propos
I am a service design professional with 10+ years of experience in the IT industry in research, design and consulting. As the Head of Service Design at Tieto, I advise our key customers on customer experience management, service design and digital service strategy. At Tieto I lead our people and organization in customer focused, human-centered development of IT.
I am an internationally acknowledged expert in the areas of 1) crossmedial service design and user experience as well as 2) health informatics and preventive health. In my current position I specialize in online/mobile banking, financial services, retail and e-commerce.
My specialities include:
- creativity coupled with syste...
Mots-clés
behaviour change
multi-channel
customer experience
service design
Tout plus