No matter where you are in your organization, you want to be trusted by your boss, your team, and your friends. You want to be trusted to do a good job. You want to be someone who others can count on when things go wrong (and in operations roles, they frequently do). However, building trust isn't always so straightforward. Sure, you can earn someone's trust over time, but in the devops world, where you are bridging different disciplines and communication is key, how can you be sure you come off as trustworthy right away to the many people who depend on you? This talk will cover some of the science behind why people trust one another and give you some specific strategies to help you build trust and level up your career.

1. trust ME
Kate Matsudaira
CEO, Popforms
@katemats

2. we all want credit

3. what
happened to
merit?

4. how do you judge
performance?
image source: http://k34.kn3.net/taringa/2/0/9/8/0/1/07/hegel-21/980.jpg?582

5. Performance is
Subjective

6. how do you get noticed?
image source: https://www.flickr.com/photos/59180074@N05/7621571542/sizes/o/

7. Trust
7

8. trust is like money
image source: www.pentapostagma.gr

9. are you a good
investment?

10. does your boss trust you?

11. does your peers trust you?

12. have you done a good job
to earn their trust?

13. building trust
image source: https://www.flickr.com/photos/kevinpoulton/4320490368/sizes/l

14. contribution

15. Does your work matter?
image source: https://www.flickr.com/photos/kevinpoulton/4535814351/sizes/l

16. schedule a weekly ninja
planning session

17. 17
where can you fill in the gaps
image source: https://www.flickr.com/photos/gardner67/10559917655

18. manage your
manager
image source: http://cbs1037litefm.files.wordpress.com/2012/11/113257831.jpg image source: https://www.flickr.com/photos/kwg73/4291698418/sizes/l

19. you should send your
status in email every week

20. be amazing
image source: https://www.flickr.com/photos/zedthedragon/5694561428

21. reputation

22. image source:image image source: https://www.flickr.com/photos/xjohns/6785555314/sizes/l
success comes
from people

23. 23
Think about your coworkers….
Who is the person you admire most at work?
!
What do they do differently?
!
How do they make you feel?

24. be the model teammate
image source: https://www.flickr.com/photos/templar_tan/9427894521/sizes/l

25. help others make things happen
25 image source: https://www.flickr.com/photos/zedthedragon/4494168312/sizes/o/

26. relationship architecture

27. 27
What is trust?

28. 28
Relationship Architecture
Make 2 ordered lists:
!
1. The most important people on your team
2. The people with whom you have the best relationships
How can you improve your relationships on the team?
How will that impact your work and happiness?

29. relationships are like filmstrips

30. 30
elements of
trust relationship
architecture
contribution
reputation
Elements are based on Kay’s framework from the “Foundations of Corporate Success”

31. what can you do?

32. Thanks!
https://popforms.com/
http://katemats.com/