Understanding Iso 9001 2008

3. Strategic management consulting Operational improvement and cost effectiveness New initiative: Project management Quality Management Systems Consulting Business Process Reengineering IT services: Design – RFP – Vendor selection – Contract Award HR management Educational 3M tool eLearning C of E: Varsity – Institutional – Continuous Education Knowledge management Training and learning organization ©All Rights Reserved - NiMble Business Solutions

4. Before We Start… Your participation is KEY to success….. If in doubt, stop & clarify any time…. Share your thoughts any time…. Get involved…. Participate, and Contribute to make this program successful ©All Rights Reserved - NiMble Business Solutions

6. To outline ISO9000 implementation plan.

12. Our Vision “…Businesses must have a vision about what they exist for, which is shared by everyone in the company.” Moon and Bonny in the Introduction of Business Ethics: facing up to the issues. ©All Rights Reserved - NiMble Business Solutions

13. There is no risk in changing, but there is risk if we are not changing… If we don’t risk anything, we risk everything… System should be adopted for changing ©All Rights Reserved - NiMble Business Solutions

14. Quality Management System Quality • Fitness for purpose • Excellence • Meeting Customer Expectations not just needs Management • Planning, Organizing, Directing, Controlling, Structuring System • Work culture • Framework • Policies & procedures ©All Rights Reserved - NiMble Business Solutions

18. ISO member organizations: National standards institutes from countries large & small from all regions of the world

19. ISO develops technical standards to contribute in making the manufacturing & supply of goods & services more efficient, safer and cleaner.

22. Initially published in 1987

23. First revision in 1994, Second revision in 2000

24. ISO 9001:2008 is the latest version released in 14 Nov 2008

26. Continuous v/s Continual Improvement Point of Failure Point of Failure Last Improved Level Improvement Phase Consolidation Phase Initial Level of Performance Initial Level of Performance Continuous Improvement Continual Improvement ©All Rights Reserved - NiMble Business Solutions

32. Management Responsibility

33. Resources Management

34. Product Realization

37. Establish policy and objectives (SMART)

38. Communicate importance of meeting

39. customer and regulatory Requirements

40. Conducting Management Reviews

41. Ensuring availability of resources

42. Customer Focus

45. Human Resources

46. Competence

47. Awareness

48. Training

49. Infrastructure

52. Determination of requirements

53. Review of requirements

54. Customer communication

55. Design and Development

56. Purchasing

57. Vendor Selection & evaluation

58. Purchasing information

61. Monitoring and Measurement

62. Customer Satisfaction

63. Internal Audit

64. Analysis of Data

65. Customer Satisfaction

66. Conformity to product requirements

67. Suppliers

68. Improvement

69. Continual improvement through policy, objectives, audit results, analysis

72. Overview of the QMS implementation project The project is segmented in three phases: Phase 3 Phase 2 Phase 1 Phase 4 QMS Documentation & Initial Training Mobilization QMS Implementation Support During 4.1 Document review 4.2 Assessment audit ISO 9001:2008 Certification Audit (to be carried out by an independent 3rd party) 3.1 Internal auditor training 3.2 Commencement of internal quality auditing of the QMS 3.3 Verification of corrective & preventive action 3.4 Management review meeting 3.5 Selection of a certification body 1.1 Gap Analysis 1.2 Definition of QMS scope, quality policy & objectives 1.3 QMS design and documentation architecture 2.1Process analysis 2.2 Preparation of QMS documentation 2.3 Delivery of ISO9001 awareness training ©All Rights Reserved - NiMble Business Solutions

75. Management Representative Role

76. Function Head Role

79. Communicate the importance of quality to staff

80. Provide necessary resources in a timely manner

81. Sponsor big/small improvement activities

82. Actively seek customer feedback and enhance customer satisfaction

83. Review the performance of the quality system objectives and competition

86. Ensuring appropriate control of documentation

87. Coordination of internal audits of QMS

88. Providing inputs for management review on status of QMS implementation

89. Promoting active involvement of everyone and ensure customer focus

92. Understand the role, responsibilities, authorities

93. Ensure alignment to quality policy and objectives

94. Train all supervisory and support staff on quality

95. Measure and monitor key process/product indicators

96. Analyze and identify areas of improvement

97. Drive improvement projects

98. Know what customer thinks about our services and communicate it down the line.

101. Conduct awareness session for the department staff on a selected topic / procedure / process

102. Agree / decide an action plan for QMS effective implementation

105. Staff involvement is critical ….develop a quality Culture

Understanding Iso 9001 2008

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