SlideShare une entreprise Scribd logo
1  sur  25
Active Listening
Active Listening
Course Overview
• Learn more about the listening
process and the different types of
listening
• Discover your personal listening
style
• Define active listening and better
understand the value of being an
active listener
• Learn how to become an active
listener
Active Listening
Takeaways
• Practice being an active
listener
• Knowledge of your
listening style
Active Listening
Activity
Active Listening
Hearing Listening
Hearing Vs. Listening
• Implies perceiving
sounds
• Understanding information
with involvement from
mind and body
• Is a passive process • Is an active process
• Involves effortless activity • Requires conscious
efforts, concentration and
interest
Active Listening
Listening Process
Hear
Attend
UnderstandRespond
Remember
Active Listening
Hearing
• Occurs when sound
waves hit the ear
• Involves no
deciphering/interpretation
• Is a prerequisite to
listening
11
Active Listening
Attending
• Filters heard
messages, focus on
some
• Can be heard or can
be white noise
• Attend better when
there’s personal gain
22
Active Listening
Understand
• Requires meaning to be
assigned to a message
• Impacted by language
interpretation
• Assigns a level of
importance to the
message
33
Active Listening
Responding
• Delivers feedback
to the speaker
• Can be:
–Verbal or
nonverbal
–Paraphrasing
–Questions
44
Active Listening
Remembering
• Recall information
from memory
• Builds relationships
and trust
55
Active Listening
Activity
Active Listening
Informational Critical
• Perceives information
• Requires no criticism or judgment
• Focuses on key points
• Requires understanding
• Looks for evidence
• Checks for logical reasoning
Appreciative Empathetic
• Listens for entertainment
• Does not involve analyzing
• Focuses on the speaker’s
emotion
• Allows the listener to see another
point of view
Types of Listening
Active Listening
Types of Listeners
Detached Passive
• Avoids making eye contact
• Appears withdrawn
• Lacks enthusiasm
• Seems inattentive, disinterested
or bored
• May or may not make eye contact
• Fakes attention
• Uses little energy or effort
• Appears calm and laid back
Involved Active
• Provides some direct eye contact
• Has an alert posture
• Gives the speaker some attention
• Reflects on the message to a
degree
• Has an alert posture
• Uses direct eye contact
• Gives full attention
• Focuses on what is said
• Participates fully
Active Listening
Listening Inventory
Active Listening
What is Active Listening?
• Ability of paraphrasing
information
• Not interrupting the
speaker
• Not formulating a stance
until speaker is finished
speaking
Active Listening
Why is Active Listening
Important?
• Builds relationships
• Creates new ways to
approach issues
• Diffuses emotional situations
• Avoids costly errors
Active Listening
Active listeners will:
• Increase productivity
• Improve persuasive and
negotiation skills
• Improve work relationships
• Reduce conflict and
misunderstandings
Active Listening
1 Pay Attention
2 Show you are
listening 4 Provide effective
feedback
3 Provide positive
reinforcement
How to Become an
Active Listener
Active Listening
• Look directly at the speaker
• Be open-minded
• Avoid being distracted
• “Listen” to the speaker’s body
language
• Focus on what the speaker is
saying
Pay Attention
Active Listening
• Paraphrase the speaker’s
words
Show you are Listening
“What I’m hearing is”
“Sounds like you are saying”
• Ask questions to clarify
certain points
“What do you mean when you say…”
“Is this what you mean?”
Don’t interrupt
Take notes and think about
what is being said
• Express appreciation and
interest in the topic
Active Listening
• Use verbal and non-verbal
acknowledgement
• Smile and use other facial
expressions
• Have an open and inviting
posture
• Soften facial expressions
Provide Positive
Reinforcement
Active Listening
• Be open and honest in your
response
• Assert your opinions
respectfully
• Treat the other person like you
would want to be treated
• Respond appropriately, be
assertive, but not aggressive
Provide Effective Feedback
Active Listening
Activity
Active Listening
Summary
• Use different methods of listening to
acquire assorted information
• Improve upon your current listening style
• Take the steps to become an active
listener

Contenu connexe

Tendances (20)

Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication Skills
 
Active Listening
Active ListeningActive Listening
Active Listening
 
Traits of a Good Listener
Traits of a Good ListenerTraits of a Good Listener
Traits of a Good Listener
 
Communication
CommunicationCommunication
Communication
 
Communication skills.
Communication skills.Communication skills.
Communication skills.
 
Effective Listening Skills
Effective Listening Skills Effective Listening Skills
Effective Listening Skills
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Public speaking
Public speakingPublic speaking
Public speaking
 
Basic communication skills
Basic communication skillsBasic communication skills
Basic communication skills
 
Active Listening
Active ListeningActive Listening
Active Listening
 
Effective listening
Effective listening Effective listening
Effective listening
 
Speaking Skills
Speaking SkillsSpeaking Skills
Speaking Skills
 
Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication Skills
 
Listening skills
Listening skillsListening skills
Listening skills
 
Active Listening
Active ListeningActive Listening
Active Listening
 
Listening skills
Listening skillsListening skills
Listening skills
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentation
 
speaking listening and non verbal communication
speaking listening and non verbal communication speaking listening and non verbal communication
speaking listening and non verbal communication
 
Active listening presentation
Active listening presentationActive listening presentation
Active listening presentation
 
Listening skills
Listening skills Listening skills
Listening skills
 

En vedette (7)

LISTENING VS HEARING
LISTENING VS HEARINGLISTENING VS HEARING
LISTENING VS HEARING
 
Listening barriers
Listening barriersListening barriers
Listening barriers
 
Barriers to listening
Barriers to  listeningBarriers to  listening
Barriers to listening
 
importance of listening
importance of listeningimportance of listening
importance of listening
 
Presentation Active Listening
Presentation Active ListeningPresentation Active Listening
Presentation Active Listening
 
Barriers to effective listening
Barriers to effective listeningBarriers to effective listening
Barriers to effective listening
 
Listening Skill
Listening SkillListening Skill
Listening Skill
 

Similaire à Active Listening Presentation

How to improve your communication skills dr abeer
How to improve your communication skills dr abeerHow to improve your communication skills dr abeer
How to improve your communication skills dr abeerDr Abeer Al Baho
 
Team Transformation 1
Team Transformation 1Team Transformation 1
Team Transformation 1Darien Eck
 
Presentation- Effective communication.pptx
Presentation- Effective communication.pptxPresentation- Effective communication.pptx
Presentation- Effective communication.pptxsarahboodhoo
 
The Power of Listening skill in Communication
The Power of Listening skill in CommunicationThe Power of Listening skill in Communication
The Power of Listening skill in CommunicationGarima Singh
 
LISTENING-REMEDIAL-reference.pdf
LISTENING-REMEDIAL-reference.pdfLISTENING-REMEDIAL-reference.pdf
LISTENING-REMEDIAL-reference.pdfJohnPaulOnde
 
Effective Communication in the Workplace- 2.pdf
Effective Communication in the Workplace- 2.pdfEffective Communication in the Workplace- 2.pdf
Effective Communication in the Workplace- 2.pdfRajaa Ahmed Mahmoud
 
effective-listening-skills-supplemental-self-study-presentation.ppsx
effective-listening-skills-supplemental-self-study-presentation.ppsxeffective-listening-skills-supplemental-self-study-presentation.ppsx
effective-listening-skills-supplemental-self-study-presentation.ppsxVigneshS516855
 
Listening
ListeningListening
ListeningITNet
 
Listening skills; B.pharmacy 1 semester
Listening skills; B.pharmacy 1 semesterListening skills; B.pharmacy 1 semester
Listening skills; B.pharmacy 1 semesterKondal Reddy
 
1 Listening skills.pptx
1 Listening skills.pptx1 Listening skills.pptx
1 Listening skills.pptxShalomSamuel5
 

Similaire à Active Listening Presentation (20)

Active listening
Active listeningActive listening
Active listening
 
LISTENING SKILLS.pptx
LISTENING SKILLS.pptxLISTENING SKILLS.pptx
LISTENING SKILLS.pptx
 
Listening skills
Listening skillsListening skills
Listening skills
 
How to improve your communication skills dr abeer
How to improve your communication skills dr abeerHow to improve your communication skills dr abeer
How to improve your communication skills dr abeer
 
Team Transformation 1
Team Transformation 1Team Transformation 1
Team Transformation 1
 
Presentation- Effective communication.pptx
Presentation- Effective communication.pptxPresentation- Effective communication.pptx
Presentation- Effective communication.pptx
 
The Power of Listening skill in Communication
The Power of Listening skill in CommunicationThe Power of Listening skill in Communication
The Power of Listening skill in Communication
 
Listening
ListeningListening
Listening
 
LISTENING-REMEDIAL-reference.pdf
LISTENING-REMEDIAL-reference.pdfLISTENING-REMEDIAL-reference.pdf
LISTENING-REMEDIAL-reference.pdf
 
Effective Communication in the Workplace- 2.pdf
Effective Communication in the Workplace- 2.pdfEffective Communication in the Workplace- 2.pdf
Effective Communication in the Workplace- 2.pdf
 
Listening skill
Listening skillListening skill
Listening skill
 
Listening skill
Listening skillListening skill
Listening skill
 
THE ART OF LISTENING
THE ART OF LISTENINGTHE ART OF LISTENING
THE ART OF LISTENING
 
Listening Comprehension
Listening ComprehensionListening Comprehension
Listening Comprehension
 
effective-listening-skills-supplemental-self-study-presentation.ppsx
effective-listening-skills-supplemental-self-study-presentation.ppsxeffective-listening-skills-supplemental-self-study-presentation.ppsx
effective-listening-skills-supplemental-self-study-presentation.ppsx
 
Listening
ListeningListening
Listening
 
Listening skills; B.pharmacy 1 semester
Listening skills; B.pharmacy 1 semesterListening skills; B.pharmacy 1 semester
Listening skills; B.pharmacy 1 semester
 
1 Listening skills.pptx
1 Listening skills.pptx1 Listening skills.pptx
1 Listening skills.pptx
 
Listening skill
Listening skillListening skill
Listening skill
 
Listening skills
Listening skillsListening skills
Listening skills
 

Plus de kdbourque

Show Your Work Presentation
Show Your Work PresentationShow Your Work Presentation
Show Your Work Presentationkdbourque
 
LSU Distinguished Communicator Handbook
LSU Distinguished Communicator HandbookLSU Distinguished Communicator Handbook
LSU Distinguished Communicator Handbookkdbourque
 
Active Listening Participant Manual
Active Listening Participant ManualActive Listening Participant Manual
Active Listening Participant Manualkdbourque
 
Open office presentation
Open office presentationOpen office presentation
Open office presentationkdbourque
 
Basics of Building a Professional Portfolio
Basics of Building a Professional Portfolio Basics of Building a Professional Portfolio
Basics of Building a Professional Portfolio kdbourque
 
Becoming a Better Speaker
Becoming a Better SpeakerBecoming a Better Speaker
Becoming a Better Speakerkdbourque
 
LSU DComm Info Session presentation
LSU DComm Info Session presentationLSU DComm Info Session presentation
LSU DComm Info Session presentationkdbourque
 

Plus de kdbourque (7)

Show Your Work Presentation
Show Your Work PresentationShow Your Work Presentation
Show Your Work Presentation
 
LSU Distinguished Communicator Handbook
LSU Distinguished Communicator HandbookLSU Distinguished Communicator Handbook
LSU Distinguished Communicator Handbook
 
Active Listening Participant Manual
Active Listening Participant ManualActive Listening Participant Manual
Active Listening Participant Manual
 
Open office presentation
Open office presentationOpen office presentation
Open office presentation
 
Basics of Building a Professional Portfolio
Basics of Building a Professional Portfolio Basics of Building a Professional Portfolio
Basics of Building a Professional Portfolio
 
Becoming a Better Speaker
Becoming a Better SpeakerBecoming a Better Speaker
Becoming a Better Speaker
 
LSU DComm Info Session presentation
LSU DComm Info Session presentationLSU DComm Info Session presentation
LSU DComm Info Session presentation
 

Dernier

The Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George WellsThe Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George WellsEugene Lysak
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptxraviapr7
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptxmary850239
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxSlides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxCapitolTechU
 
Protein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptxProtein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptxvidhisharma994099
 
How to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeHow to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeCeline George
 
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...Dr. Asif Anas
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfMohonDas
 
Department of Health Compounder Question ‍Solution 2022.pdf
Department of Health Compounder Question ‍Solution 2022.pdfDepartment of Health Compounder Question ‍Solution 2022.pdf
Department of Health Compounder Question ‍Solution 2022.pdfMohonDas
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...raviapr7
 
How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17Celine George
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfMohonDas
 
Work Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sashaWork Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sashasashalaycock03
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesCeline George
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17Celine George
 
10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdf10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdfJayanti Pande
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17Celine George
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?TechSoup
 

Dernier (20)

The Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George WellsThe Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George Wells
 
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptxClinical Pharmacy  Introduction to Clinical Pharmacy, Concept of clinical pptx
Clinical Pharmacy Introduction to Clinical Pharmacy, Concept of clinical pptx
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptx
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxSlides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
 
Protein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptxProtein Structure - threading Protein modelling pptx
Protein Structure - threading Protein modelling pptx
 
How to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeHow to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using Code
 
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
Unveiling the Intricacies of Leishmania donovani: Structure, Life Cycle, Path...
 
Diploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdfDiploma in Nursing Admission Test Question Solution 2023.pdf
Diploma in Nursing Admission Test Question Solution 2023.pdf
 
Department of Health Compounder Question ‍Solution 2022.pdf
Department of Health Compounder Question ‍Solution 2022.pdfDepartment of Health Compounder Question ‍Solution 2022.pdf
Department of Health Compounder Question ‍Solution 2022.pdf
 
Finals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quizFinals of Kant get Marx 2.0 : a general politics quiz
Finals of Kant get Marx 2.0 : a general politics quiz
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...
 
How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17
 
HED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdfHED Office Sohayok Exam Question Solution 2023.pdf
HED Office Sohayok Exam Question Solution 2023.pdf
 
Work Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sashaWork Experience for psp3 portfolio sasha
Work Experience for psp3 portfolio sasha
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 Sales
 
How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17How to Add a New Field in Existing Kanban View in Odoo 17
How to Add a New Field in Existing Kanban View in Odoo 17
 
10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdf10 Topics For MBA Project Report [HR].pdf
10 Topics For MBA Project Report [HR].pdf
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17
 
What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?What is the Future of QuickBooks DeskTop?
What is the Future of QuickBooks DeskTop?
 

Active Listening Presentation

  • 2. Active Listening Course Overview • Learn more about the listening process and the different types of listening • Discover your personal listening style • Define active listening and better understand the value of being an active listener • Learn how to become an active listener
  • 3. Active Listening Takeaways • Practice being an active listener • Knowledge of your listening style
  • 5. Active Listening Hearing Listening Hearing Vs. Listening • Implies perceiving sounds • Understanding information with involvement from mind and body • Is a passive process • Is an active process • Involves effortless activity • Requires conscious efforts, concentration and interest
  • 7. Active Listening Hearing • Occurs when sound waves hit the ear • Involves no deciphering/interpretation • Is a prerequisite to listening 11
  • 8. Active Listening Attending • Filters heard messages, focus on some • Can be heard or can be white noise • Attend better when there’s personal gain 22
  • 9. Active Listening Understand • Requires meaning to be assigned to a message • Impacted by language interpretation • Assigns a level of importance to the message 33
  • 10. Active Listening Responding • Delivers feedback to the speaker • Can be: –Verbal or nonverbal –Paraphrasing –Questions 44
  • 11. Active Listening Remembering • Recall information from memory • Builds relationships and trust 55
  • 13. Active Listening Informational Critical • Perceives information • Requires no criticism or judgment • Focuses on key points • Requires understanding • Looks for evidence • Checks for logical reasoning Appreciative Empathetic • Listens for entertainment • Does not involve analyzing • Focuses on the speaker’s emotion • Allows the listener to see another point of view Types of Listening
  • 14. Active Listening Types of Listeners Detached Passive • Avoids making eye contact • Appears withdrawn • Lacks enthusiasm • Seems inattentive, disinterested or bored • May or may not make eye contact • Fakes attention • Uses little energy or effort • Appears calm and laid back Involved Active • Provides some direct eye contact • Has an alert posture • Gives the speaker some attention • Reflects on the message to a degree • Has an alert posture • Uses direct eye contact • Gives full attention • Focuses on what is said • Participates fully
  • 16. Active Listening What is Active Listening? • Ability of paraphrasing information • Not interrupting the speaker • Not formulating a stance until speaker is finished speaking
  • 17. Active Listening Why is Active Listening Important? • Builds relationships • Creates new ways to approach issues • Diffuses emotional situations • Avoids costly errors
  • 18. Active Listening Active listeners will: • Increase productivity • Improve persuasive and negotiation skills • Improve work relationships • Reduce conflict and misunderstandings
  • 19. Active Listening 1 Pay Attention 2 Show you are listening 4 Provide effective feedback 3 Provide positive reinforcement How to Become an Active Listener
  • 20. Active Listening • Look directly at the speaker • Be open-minded • Avoid being distracted • “Listen” to the speaker’s body language • Focus on what the speaker is saying Pay Attention
  • 21. Active Listening • Paraphrase the speaker’s words Show you are Listening “What I’m hearing is” “Sounds like you are saying” • Ask questions to clarify certain points “What do you mean when you say…” “Is this what you mean?” Don’t interrupt Take notes and think about what is being said • Express appreciation and interest in the topic
  • 22. Active Listening • Use verbal and non-verbal acknowledgement • Smile and use other facial expressions • Have an open and inviting posture • Soften facial expressions Provide Positive Reinforcement
  • 23. Active Listening • Be open and honest in your response • Assert your opinions respectfully • Treat the other person like you would want to be treated • Respond appropriately, be assertive, but not aggressive Provide Effective Feedback
  • 25. Active Listening Summary • Use different methods of listening to acquire assorted information • Improve upon your current listening style • Take the steps to become an active listener