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Art of conversation

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Updated version of "The Art of Conversation" for actKM Conference, Melbourne, 10 Oct 2011.

All of us are smarter than any of us - how conversations improve both group and individual performance - and why this is important to innovation.

See more background information and an article on this material here:


Publié dans : Business, Technologie

Art of conversation

  1. 1. The Art of Conversation: All of us are smarter than any of us Keith De La Rue http://www.flickr.com/photos/dragunsk/
  2. 2. In the dream, the wise man said… <ul><li>Conversation doesn't just reshuffle the cards: it creates new cards – Theodore Zeldin </li></ul>
  3. 3. In conversation we… <ul><li>Transform facts </li></ul><ul><li>Reshape them </li></ul><ul><li>Draw new implications </li></ul><ul><li>Develop new trains of thought </li></ul>
  4. 4. We must be open… http://www.flickr.com/photos/timpatterson/ “ We risk impoverishing ourselves if we ignore the personal” - Gurteen
  5. 5. http://www.flickr.com/photos/atomicjeep/ Conversation is intrinsically creative
  6. 6. <ul><li>… If we are prepared to change. </li></ul><ul><li>The way we talk shapes what we do </li></ul><ul><li>If we talk differently, life can be more interesting </li></ul>http://www.flickr.com/photos/aturkus/
  7. 7. Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
  8. 8. Ability to perform group tasks <ul><li>Independent of individual intelligence </li></ul><ul><li>Whole greater than sum of parts </li></ul><ul><li>Based from how the team works together </li></ul>http://www.flickr.com/photos/gregloby/
  9. 9. Collective intelligence <ul><li>Social sensitivity </li></ul>http://www.flickr.com/photos/36238874@N02/ Equal turns No domination
  10. 10. Women and conversation <ul><li>More sensitivity </li></ul>http://www.flickr.com/photos/cmi_managers/
  11. 11. Leadership challenge: facilitation, not control <ul><li>Not easy for hierarchical organisations - or rugged individualists </li></ul>http://www.flickr.com/photos/http2007/
  12. 12. Innovation – the Eureka moment? <ul><li>Progress is more about one door leading to another door </li></ul><ul><li>- Steven Johnson, Where Good Ideas Come From </li></ul><ul><li>Sharing and recombining ideas </li></ul><ul><li>-> Conversation </li></ul>http://www.flickr.com/photos/karrienodalo/
  13. 13. http://www.flickr.com/photos/gastev/ … Don’t isolate the genius in the laboratory! The adjacent possible The multiple
  14. 14. The Enlightenment – C17 http://socialmelb.com/
  15. 15. Wisdom of crowds – cognitive problems <ul><li>Diverse membership </li></ul><ul><li>Members thinking independently </li></ul><ul><li>Knowledge pooled </li></ul>http://www.flickr.com/photos/24888116@N06/
  16. 16. Talking to others improves individual mental function http://www.flickr.com/photos/zoetnet/ Friends with cognitive benefits - Ybarra et al, 2010
  17. 17. Brief, friendly conversations improve executive function - working memory, focus http://www.flickr.com/photos/chipgriffin/
  18. 18. Put yourself in other shoes http://www.flickr.com/photos/zoonabar/
  19. 19. Get people together in conversation http://www.flickr.com/photos/MrTopf/ Community
  20. 20. Conversations for knowledge sharing and innovation – the café concept http://www.flickr.com/photos/stephanridgway/
  21. 21. Conversational tools http://www.flickr.com/photos/44709316@N03/
  22. 22. Microblogging https://www.yammer.com/cpx/
  23. 23. Networking, awareness, chat http://www.facebook.com/#!/groups/323447999676/ Any conversation helps!
  24. 24. Conversations help us… http://ozcollab.com/ … find the missing pieces
  25. 25. Facing complexity in organisations Engaging people http://www.flickr.com/photos/odreiuqzide/
  26. 26. And then you woke up… <ul><li>… But I’ll give you </li></ul><ul><li>the five rules for </li></ul><ul><li>more innovative </li></ul><ul><li>meetings! </li></ul>http://www.flickr.com/photos/alancleaver/
  27. 27. <ul><li>Have we all been introduced ? </li></ul>http://www.flickr.com/photos/lionheartphotography/
  28. 28. <ul><li>Is everyone open and willing to change ? </li></ul>
  29. 29. <ul><li>Are we all taking equal turns ? </li></ul>
  30. 30. <ul><li>Is the talk friendly and constructive? </li></ul>http://www.flickr.com/photos/ryanready/
  31. 31. <ul><li>Do we have sufficiently diverse viewpoints? </li></ul>http://www.flickr.com/photos/untitlism/
  32. 32. <ul><li>Let’s talk about it… </li></ul>@kdelarue 0418 51 7676 [email_address] http://acknowledgeconsulting.com/