The document discusses a study investigating the interactions between the provision of information, customers' perceptions, and customers' satisfaction in the hotel and bed & breakfast industries. The study aims to examine differences between the information provided by managers and customers' experiences, and whether provision of information influences customers' perceptions and satisfaction. It will involve a pilot study with 30 participants and a formal study collecting questionnaires from 500 participants to analyze using SPSS statistical software. The results could provide insights into better understanding customers to bridge gaps in value perceptions.

1. Presenter: Hsin-Pei Pan Instructor: Dr. Pi-Ying Hsu Date: December 29, 2008 The interactions among provision of information, customers’ perception and customers’ satisfaction: In terms of the industries of Hotel and B&B 1

5. 5 Customers’ perception Customers’ satisfaction Provision of information