The document summarizes an IT project for IRTC Manufacturing to upgrade their legacy billing system and implement a new online billing system. The project has a budget of $100,000 and will be led by project manager La'Kecia Gallaher from May 18, 2012 to June 19, 2012. Stakeholders include customers, billing and customer service departments, and executive management. The project aims to allow online bill viewing and payments, improve customer satisfaction and reduce costs.
![IRTC Manufacturing<br />,[object Object],Communication Plan <br />AudiencePurposeForm of CommunicationBusiness Area ResponsibleDeliverableHow oftenContentCustomersAwarenessFlyerCustomer Service UnitEmail/Web pageMonthlyBackground and communicate the need for changeBusiness CustomersAwarenessFlyer/LetterBusiness DepartmentEmail/Web pageMonthlyBackground and the benefitsEmployeesEmployee awarenessStatus reportBusiness DepartmentEmailWeeklyProject StatusVendorIdentify and mitigate potential/ongoing issuesMeetingIT Personnel/Project TeamOne-on-One meetings with the vendorBi-weeklyAddress issues or concerns that may impact project success from a technical standpointExecutive Management/Managers of DepartmentsMaintain buy-inPresentationProject ManagerIn person presentationBi-WeeklyProgress/Issues or concerns<br /> <br />](https://image.slidesharecdn.com/projectplanandcharter-110615194708-phpapp02/85/Project-plan-and-charter-1-320.jpg)
