SlideShare une entreprise Scribd logo
1  sur  28
Télécharger pour lire hors ligne
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
When are we speaking for our employers?,[object Object]
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
#Fail ~ Social Media & The Role of the Community Manager
WHAT CAN (SHOULD) YOU DO IN A SOCIAL MEDIA #CRISIS?,[object Object]
BE HONEST.APOLOGIZE.RESPOND VIA SAME MEDIUM.DO NOT ADD NEGATIVITY.EXPLAIN AND OFFER SOLUTION.TAKE OFFLINE WHEN NECESSARY.BE HUMAN.(P.S. They don’t always have to be right!),[object Object]
Don’t wait for a crisis.Build relationships now.,[object Object]
Who should lead your community?,[object Object]
#Fail ~ Social Media & The Role of the Community Manager
HIRING A COMMUNITY MANAGER,[object Object],INTERNAL OR EXTERNAL?,[object Object],DO THEY HAVE TO BE YOUNG?,[object Object],WHAT IS THE JOB DESCRIPTION?,[object Object],WHICH SKILLS ARE IMPORTANT?,[object Object]
Important Skills for CMs,[object Object],Communication,[object Object],Customer Service,[object Object],Problem Solving,[object Object],People Person,[object Object],Time Management,[object Object],Sense of Humor,[object Object],Judgment,[object Object]

Contenu connexe

Tendances

How to Build and Run Social Support Teams
How to Build and Run Social Support TeamsHow to Build and Run Social Support Teams
How to Build and Run Social Support TeamsJerome Pineau
 
5 Undeniable Truths of Successful Fundraising
5 Undeniable Truths of Successful Fundraising5 Undeniable Truths of Successful Fundraising
5 Undeniable Truths of Successful FundraisingLaura Waller Miller
 
The Marketing of Un-Marketing
The Marketing of Un-MarketingThe Marketing of Un-Marketing
The Marketing of Un-MarketingSocial South
 
Four reasons workers aren't engaged
Four reasons workers aren't engagedFour reasons workers aren't engaged
Four reasons workers aren't engagedCharleen Spencer
 
Atlanta Best Places to Work Roadshow | HubSpot
Atlanta Best Places to Work Roadshow | HubSpotAtlanta Best Places to Work Roadshow | HubSpot
Atlanta Best Places to Work Roadshow | HubSpotGlassdoor
 
The true reflections of leadership success
The true reflections of leadership successThe true reflections of leadership success
The true reflections of leadership successFrank Rzeznikiewicz
 
Stop Mingling & Start Maximizing Networking
Stop Mingling & Start Maximizing NetworkingStop Mingling & Start Maximizing Networking
Stop Mingling & Start Maximizing NetworkingTangible Development LLC
 
Mediation review session 2015
Mediation review session 2015Mediation review session 2015
Mediation review session 2015Kevin Long
 
May 18 WFRE Jenny Mitchell presentation
May 18 WFRE Jenny Mitchell presentationMay 18 WFRE Jenny Mitchell presentation
May 18 WFRE Jenny Mitchell presentationBrian Banks
 
Today's Leadership Motivations 2016
Today's Leadership Motivations 2016Today's Leadership Motivations 2016
Today's Leadership Motivations 2016Maria Campbell CEC
 
Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...
Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...
Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...Bloomerang
 
Are you winning (or losing) business with social media?
Are you winning (or losing) business with social media?Are you winning (or losing) business with social media?
Are you winning (or losing) business with social media?TOPS Software
 
Networking for Entrepreneurs - Hugh Kruzel (NORCAT)
Networking for Entrepreneurs - Hugh Kruzel (NORCAT)Networking for Entrepreneurs - Hugh Kruzel (NORCAT)
Networking for Entrepreneurs - Hugh Kruzel (NORCAT)NORCAT
 

Tendances (20)

Motivation 1
Motivation 1Motivation 1
Motivation 1
 
How to Build and Run Social Support Teams
How to Build and Run Social Support TeamsHow to Build and Run Social Support Teams
How to Build and Run Social Support Teams
 
Leadership that recognizes
Leadership that recognizesLeadership that recognizes
Leadership that recognizes
 
5 Undeniable Truths of Successful Fundraising
5 Undeniable Truths of Successful Fundraising5 Undeniable Truths of Successful Fundraising
5 Undeniable Truths of Successful Fundraising
 
The Marketing of Un-Marketing
The Marketing of Un-MarketingThe Marketing of Un-Marketing
The Marketing of Un-Marketing
 
Four reasons workers aren't engaged
Four reasons workers aren't engagedFour reasons workers aren't engaged
Four reasons workers aren't engaged
 
Ownership Culture
Ownership CultureOwnership Culture
Ownership Culture
 
Atlanta Best Places to Work Roadshow | HubSpot
Atlanta Best Places to Work Roadshow | HubSpotAtlanta Best Places to Work Roadshow | HubSpot
Atlanta Best Places to Work Roadshow | HubSpot
 
The true reflections of leadership success
The true reflections of leadership successThe true reflections of leadership success
The true reflections of leadership success
 
Stop Mingling & Start Maximizing Networking
Stop Mingling & Start Maximizing NetworkingStop Mingling & Start Maximizing Networking
Stop Mingling & Start Maximizing Networking
 
Mediation review session 2015
Mediation review session 2015Mediation review session 2015
Mediation review session 2015
 
May 18 WFRE Jenny Mitchell presentation
May 18 WFRE Jenny Mitchell presentationMay 18 WFRE Jenny Mitchell presentation
May 18 WFRE Jenny Mitchell presentation
 
10 Reasons Why Sales People are Successful
10 Reasons Why Sales People are Successful10 Reasons Why Sales People are Successful
10 Reasons Why Sales People are Successful
 
Today's Leadership Motivations 2016
Today's Leadership Motivations 2016Today's Leadership Motivations 2016
Today's Leadership Motivations 2016
 
Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...
Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...
Find New Donors the Easy Way: 8 Steps to Stop Stressing and Having New Donors...
 
Strategies to Improve Teamwork
Strategies to Improve TeamworkStrategies to Improve Teamwork
Strategies to Improve Teamwork
 
Are you winning (or losing) business with social media?
Are you winning (or losing) business with social media?Are you winning (or losing) business with social media?
Are you winning (or losing) business with social media?
 
Networking for Entrepreneurs - Hugh Kruzel (NORCAT)
Networking for Entrepreneurs - Hugh Kruzel (NORCAT)Networking for Entrepreneurs - Hugh Kruzel (NORCAT)
Networking for Entrepreneurs - Hugh Kruzel (NORCAT)
 
Helping
HelpingHelping
Helping
 
Presso about DISC methodology
Presso about DISC methodologyPresso about DISC methodology
Presso about DISC methodology
 

En vedette

5 ways to get sacked using social media
5 ways to get sacked using social media 5 ways to get sacked using social media
5 ways to get sacked using social media Bryony Cole
 
Pervasive Learning: Doctoral Study
Pervasive Learning: Doctoral StudyPervasive Learning: Doctoral Study
Pervasive Learning: Doctoral StudyMark A.M. Kramer
 
imobile-beta技术沙龙
imobile-beta技术沙龙imobile-beta技术沙龙
imobile-beta技术沙龙posestudio
 
The Emerging Role of the Community Manager
The Emerging Role of the Community ManagerThe Emerging Role of the Community Manager
The Emerging Role of the Community ManagerJim Storer
 
Boyden - Chief Digital Officer
Boyden - Chief Digital OfficerBoyden - Chief Digital Officer
Boyden - Chief Digital OfficerSotiris Syrmakezis
 

En vedette (7)

5 ways to get sacked using social media
5 ways to get sacked using social media 5 ways to get sacked using social media
5 ways to get sacked using social media
 
Pervasive Learning: Doctoral Study
Pervasive Learning: Doctoral StudyPervasive Learning: Doctoral Study
Pervasive Learning: Doctoral Study
 
imobile-beta技术沙龙
imobile-beta技术沙龙imobile-beta技术沙龙
imobile-beta技术沙龙
 
Planets
PlanetsPlanets
Planets
 
WebMontag Salzburg
WebMontag SalzburgWebMontag Salzburg
WebMontag Salzburg
 
The Emerging Role of the Community Manager
The Emerging Role of the Community ManagerThe Emerging Role of the Community Manager
The Emerging Role of the Community Manager
 
Boyden - Chief Digital Officer
Boyden - Chief Digital OfficerBoyden - Chief Digital Officer
Boyden - Chief Digital Officer
 

#Fail ~ Social Media & The Role of the Community Manager

  • 7.
  • 22.
  • 23.
  • 24.
  • 25.
  • 27.
  • 28.