Understanding Omni Channel Marketing Infographics

1. Integrated Campaigns
Seamless multi-device to in person experiences
Consistent, Personalized & Relevant
Use Persona-based campaigns and targeting
Capture data throughout buying journey
Yield customer data for a Unified view
Simplified processes that are uninterrupted
Operational Excellence
Achieve greater year-over-year customer retention
rates
Increase likely-hood of cross-selling and up-selling
Self-Service Management like Virtual Assistants
Live Chat, Social Support and Mobile Support
Artificial Intelligence (AI) providing context for
next best actions.
Seamless Processes
Centralize Data
Convenient & Simply
OMNICHANNEL
MARKETINGGROWTH STRATEGY
SIMPLIFY
1.MARKETING
2.DATA
3.TECHNOLOGY
Compliled and Designed by:
snapdragonmarketingservice.com
4.CUSTOMEREXPERIENCE
Customer
Prospective
Customer
cc
cl
Life Time
Customer
c
Campaigns integrating 4 or more digital channels
will outperform single or dual-channel campaigns
by 300%.
Source: Gartner Research
10-30% of your marketing budget is freed up with
centralized data. Source: McKinsey & Company
54% of customers consider switching to a competitor
based on a bad customer experience
By 2020 Customer Experience will overtake price and
product as the key brand differentiator.
Source: CCW Digital
Source: McKinsey & Company