Personal Information
Entreprise/Lieu de travail
Cleveland/Akron, Ohio Area United States
Profession
Senior Business and Customer Operations Executive
Secteur d’activité
NGO / Public Service
À propos
Transformational high energy Thought Leader with a time-tested record of creating customer-centric operational cultures. Leads at Executive level, bringing people together, fostering collaboration, and getting results.
CORE STRENGTHS INCLUDE:
• Vision, Strategic Planning & Execution
• Budgeting & Fiscal Management
• Development of Culture & Relationships
• Revenue Growth & Planning
• Team Building & Motivation
• Issue Analysis & Resolution
• Customer Experience Optimization
• Vendor Contracting & Management
J’aime
(18)Accenture Tech Vision 2020 - Trend 1
accenture
•
il y a 4 ans
Creating Agile Organizations by Combining Design, Architecture and Agile Thinking
Craig Martin
•
il y a 7 ans
Create a strategic roadmap for 2020 and beyond
netwealthInvest
•
il y a 4 ans
High-Impact HR: Building a Business-Driven HR Organization
Josh Bersin
•
il y a 9 ans
Building a Business Case for Shared Services
ScottMadden, Inc.
•
il y a 9 ans
Trends and Best Practices in Global Shared Services
Chazey Partners
•
il y a 9 ans
Customer Journey Mapping and CX Research
Marc Stickdorn
•
il y a 8 ans
Customer Experience Self-assessment: Belgian Benchmark 2010
Geert Martens
•
il y a 13 ans
The Art of Creating the Exceptional Customer Experience
Michael Blachly
•
il y a 13 ans
The Value of Being Customer-Centric (7 Facts)
Quarry
•
il y a 8 ans
5 Conversations for CX Leaders to Lead
Quarry
•
il y a 9 ans
Social CRM
Kasper Risbjerg
•
il y a 11 ans
Best Practices in Customer Experience Mapping
Anne Cramer, CCXP
•
il y a 10 ans
CX Journey Mapping Workshop - Intro & Activity 20130624
John Kembel
•
il y a 10 ans
Technology Trends - Travel & Hospitality Industry
Kyle Lacy
•
il y a 9 ans
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
il y a 10 ans
Quantifying Customer Experience - Presented at Customer Experience Design 2013
clarityrules
•
il y a 10 ans
Mapping the customer experience: innovate using customer experience journey maps
Joyce Hostyn
•
il y a 12 ans
Personal Information
Entreprise/Lieu de travail
Cleveland/Akron, Ohio Area United States
Profession
Senior Business and Customer Operations Executive
Secteur d’activité
NGO / Public Service
À propos
Transformational high energy Thought Leader with a time-tested record of creating customer-centric operational cultures. Leads at Executive level, bringing people together, fostering collaboration, and getting results.
CORE STRENGTHS INCLUDE:
• Vision, Strategic Planning & Execution
• Budgeting & Fiscal Management
• Development of Culture & Relationships
• Revenue Growth & Planning
• Team Building & Motivation
• Issue Analysis & Resolution
• Customer Experience Optimization
• Vendor Contracting & Management