University of Veterinary and Animal Sciences - UVAS Syed Abdul Qadir Jillani (Out Fall) Road, Lahore - Pakistan

1. COURTESY

2. Presented to:
Sir Ali Hamza

3. COURTESY
Knowing your audiences allow you to use
statement of courtesy; be aware of your message
receiver.
Courtesy is about
• Feelings
• Respect

4. Suggestions for generating a courteous
tone.
• Be sincerely tactful, thoughtful, and
appreciative.
• Use expression that show respect.
• Choose nondiscriminatory expressions.

5. Tact, Thoughtful, and Appreciate
TACTLESS, BLUNT
MORE TACTFUL
Clearly you did not read my
latest fax.
Sometimes my wording is not
precise let me try it again.

6. Choose Nondiscriminatory Expression
Treat everyone one without any discrimination of
• Gender
• Race
• Ethnic
• Origin
• Physical feature

8. ..??
Any Question….???
8