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07 09 04 Ctqi Standard

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This an early presentation prepared jointly by the Global Institute of Logistics and Germanischer LLoyd in early 2007 for the Hamburg Committee*, on the structure of the Container Terminal Quality Indicator (CTQI)

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07 09 04 Ctqi Standard

  1. 1. CTQI Container Terminal Quality Indicator
  2. 2. The concept of the CTQI Container Terminal Quality Indicator standard CTQI – 2nd Hamburg Commitee Meeting
  3. 3. Background … Industry players like - shippers - carriers - terminal operators - port authorities are seeking for a reliable standard for measuring Container Terminal Efficiency and Performance
  4. 4. Proposed Structure of the CTQI standard Basic quality management system + Key Performance Indicators (KPIs) + Evaluation of by Master Tables + Benchmarking
  5. 5. Development carried out by GL and Industry partners … <ul><li>GL provides know-how on </li></ul><ul><li>the development of standards </li></ul><ul><li>the application of quality management systems </li></ul><ul><li>Container shipping </li></ul><ul><li>Industry Partners provide know-how on </li></ul><ul><li>Industry specific best practices and standards </li></ul>
  6. 6. C ontainer T erminal Q uality I ndicator (benchmarking) Container Terminal Quality Management System C ontainer T erminal Q uality C onformance (check) KPIs CTQI points other Indicators
  7. 7. The Three Components of the CTQI Standard <ul><li>Conformance Requirements </li></ul><ul><ul><li>basic management system requirements </li></ul></ul><ul><li>Key Performance Indicator (KPIs) </li></ul><ul><ul><li>see presentation of Gustaaf De Monie </li></ul></ul><ul><li>Container Terminal Quality INDICATORS </li></ul><ul><ul><li>Evaluation of KPIs </li></ul></ul><ul><ul><li>Terminal Infrastructure and Organization </li></ul></ul><ul><ul><li>External Factors and Hinterland Connectivity </li></ul></ul>
  8. 8. Conformance Check / Requirements (1) <ul><li>Policy </li></ul><ul><li>Implementation of Mandatory Practices </li></ul><ul><ul><li>e.g. communication procedure with ships and inland transport modes </li></ul></ul><ul><li>Performance of relevant Training </li></ul><ul><ul><li>identify relevant personnel </li></ul></ul><ul><ul><li>identify applicable training needs for each relevant personnel </li></ul></ul>
  9. 9. Conformance Check / Requirements (2) <ul><li>Appointment of CTQI Manager </li></ul><ul><li>Determine further responsibilities and authorities </li></ul><ul><li>Subcontractors and Suppliers </li></ul><ul><ul><li>definition of requirements and it’s communication to subcontractors and suppliers </li></ul></ul><ul><ul><li>supervision of performance and evaluation of subcontractors and suppliers </li></ul></ul>
  10. 10. Conformance Check / Requirements (3) <ul><li>Claims, Nonconformities, Failures and Customer Complaints </li></ul><ul><ul><li>shall be recorded and analyzed </li></ul></ul><ul><ul><li>identification and implementation of </li></ul></ul><ul><ul><ul><li>corrective action and </li></ul></ul></ul><ul><ul><ul><li>preventive action </li></ul></ul></ul><ul><li>Document Control / Records </li></ul><ul><ul><li>CTQI management manual </li></ul></ul><ul><ul><li>Revision control / obsolete documents / Record keeping </li></ul></ul>
  11. 11. Conformance Check / Requirements (4) <ul><li>Internal Audits </li></ul><ul><ul><li>at least annually , recorded </li></ul></ul><ul><ul><li>input to management review </li></ul></ul><ul><li>Management Review </li></ul><ul><ul><li>at least annually , after internal audit , prior external audit </li></ul></ul><ul><li>External Audits </li></ul><ul><ul><li>annually by Germanischer Lloyd Certification </li></ul></ul><ul><ul><li>related always to a calendar year performance (1st January to 31 December) </li></ul></ul><ul><ul><li>audit / certification possible throughout the following calendar year </li></ul></ul>
  12. 12. The Three Components of the CTQI Standard <ul><li>Conformance Requirements </li></ul><ul><ul><li>basic management system requirements </li></ul></ul><ul><li>Key Performance Indicator (KPIs) </li></ul><ul><ul><li>see presentation of Gustaaf De Monie </li></ul></ul><ul><li>Container Terminal Quality INDICATORS </li></ul><ul><ul><li>Evaluation of KPIs </li></ul></ul><ul><ul><li>Terminal Infrastructure and Organization </li></ul></ul><ul><ul><li>External Factors and Hinterland Connectivity </li></ul></ul>
  13. 13. Set of Key Performance Indicators <ul><li>Generic Indicators </li></ul><ul><ul><li>Absolute figures as basic input (e.g. Container Moves) </li></ul></ul><ul><ul><li>Quay Productivity </li></ul></ul><ul><ul><li>Terminal and Storage Area Productivity </li></ul></ul><ul><li>KPIs measuring operational effectiveness and efficiency </li></ul><ul><li>KPIs measuring service quality for user </li></ul>
  14. 14. KPIs measuring operational effectiveness and efficiency <ul><li>Ship Productivity </li></ul><ul><li>Gross Crane Productivity </li></ul><ul><li>Berth Occupancy </li></ul><ul><li>Berth Working Index </li></ul>
  15. 15. KPIs measuring service quality for user <ul><li>Average Ship Turnaround time at Terminal </li></ul><ul><li>Ship Service Quality Index </li></ul><ul><li>Road Service Quality Index </li></ul><ul><li>Rail Service Quality Index </li></ul><ul><li>Average barge waiting time </li></ul><ul><li>Barge Service Quality Index </li></ul>
  16. 16. The Three Components of the CTQI Standard <ul><li>Conformance Requirements </li></ul><ul><ul><li>basic management system requirements </li></ul></ul><ul><li>Key Performance Indicator (KPIs) </li></ul><ul><ul><li>see presentation of Gustaaf De Monie </li></ul></ul><ul><li>Container Terminal Quality INDICATORS </li></ul><ul><ul><li>Evaluation of KPIs </li></ul></ul><ul><ul><li>Terminal Infrastructure and Organization </li></ul></ul><ul><ul><li>External Factors and Hinterland Connectivity </li></ul></ul>
  17. 17. Container Terminal Quality INDICATORS <ul><li>Evaluation by CTQI Points using Master Tables for: </li></ul><ul><ul><li>Performance (KPIs) </li></ul></ul><ul><ul><li>Terminal Infrastructure and Organization </li></ul></ul><ul><ul><li>External Factors and Hinterland Connectivity </li></ul></ul>
  18. 18. CTQI Master Tables for Evaluation of KPIs <ul><li>maximum points available for performance (KPI) evaluation are </li></ul>
  19. 19. Terminal Infrastructure and Organization <ul><li>Terminal Infrastructure </li></ul><ul><ul><li>Storage Area Design </li></ul></ul><ul><ul><li>Container Transport on Terminal </li></ul></ul><ul><ul><li>Seaside Infrastructure </li></ul></ul><ul><ul><li>Gate Handling </li></ul></ul><ul><ul><li>Rail Handling </li></ul></ul><ul><ul><li>Services at Terminal </li></ul></ul><ul><ul><li>Communication </li></ul></ul>
  20. 20. Terminal Infrastructure and Organization <ul><li>Organization </li></ul><ul><ul><li>Work Organization </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Failure Response </li></ul></ul><ul><ul><li>Handling of Reefer Containers </li></ul></ul><ul><ul><li>Handling of IMDG Cargo </li></ul></ul><ul><ul><li>Planning </li></ul></ul>
  21. 21. CTQI Master Tables for terminal infrastructure and organization <ul><li>maximum points available for infrastructure and organization is </li></ul>
  22. 22. External Factors and Hinterland Connectivity <ul><li>mainly beyond the direct influence of the Terminal </li></ul><ul><li>this part may be used to explain certain factors to other interested parties (e.g. governmental authorities or other stakeholder of supply chain) </li></ul>
  23. 23. External Factors and Hinterland Connectivity <ul><li>Intermodal Connectivity </li></ul><ul><li>Hinterland Redundancy </li></ul><ul><li>Distance to Motorway </li></ul><ul><li>Road Traffic Restrictions </li></ul><ul><li>Terminal Operation Restrictions </li></ul><ul><li>Tidal Restrictions </li></ul>maximum points available for external factors and hinterland connectivity
  24. 24. Container Terminal Q uality I ndicator (benchmarking) CTQI - benchmark <ul><li>CTQI Certificate </li></ul><ul><li>2006 Total Sea-Side Container Handling </li></ul><ul><li>1,543,245 TEU </li></ul><ul><li>Quality: </li></ul><ul><li>KPIs 70 </li></ul><ul><li>Term Infrastr 85 </li></ul><ul><li>External factors 68 </li></ul>Container Terminal Quality Management System Container Terminal Q uality C onformance (check) KPIs CTQI points other Indicators
  25. 25. The Certificate
  26. 26. Feedback on Shipper Questionnaire <ul><li>Distribution of questionnaires to shippers through the European Shippers’ Council </li></ul><ul><li>21 replies </li></ul><ul><ul><li>among others: </li></ul></ul><ul><ul><li>IKEA </li></ul></ul><ul><ul><li>Tetrapack </li></ul></ul><ul><ul><li>Nestle </li></ul></ul><ul><ul><li>Heinz </li></ul></ul><ul><ul><li>SKF Logistic </li></ul></ul><ul><ul><li>Stora Enso </li></ul></ul><ul><ul><li>… </li></ul></ul>
  27. 50. How the reply was incorporated in CTQI
  28. 51. Thank you very much, shippers!
  29. 52. Questions to the Shippers: <ul><li>Do you agree with the CTQI concept? </li></ul><ul><li>Do you consider any important item missing? </li></ul><ul><li>YES or NO </li></ul>
  30. 53. Questions to the Hamburg Committee: <ul><li>Do you agree to the 3 – fold concept “KPIs + Best Practice + Conformance”? </li></ul><ul><li>and sub-categories with Indicators for </li></ul><ul><li>“ KPIs + Terminal Infrastructure + Hinterland Connect.” </li></ul><ul><li>YES or NO </li></ul>
  31. 54. Thank you very much for your attention!

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