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Getting digital engagement right
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Delivered to the CIPR public services conference, October 2011.
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Getting digital engagement right
1.
Digital engagement: getting
it right CIPR Public Sector Conference 13 th October 2011
2.
Helping public services
use the internet to make them a bit more interesting
3.
Strategy Training Development
4.
5.
Change is happening…
6.
Walsall: Express &
Star: 23k Facebook: 222k (thanks @danslee)
7.
8.
9.
Consumerisation of technology
10.
Mainframes Minicomputers Microcomputers
Web / Mobile
11.
Smaller, more personal
(and harder to control)
12.
So: digital engagement
13.
14.
15.
16.
Made possible by:
17.
Access to the
internet Access to computing A nice user interface
18.
Some principles
19.
1. Online communities
are communities too!
20.
21.
22.
2. Participation should
be at the convenience of the participants.
23.
3. Social media
is communications, not Communications
24.
4. Don’t assume
that everyone is offline.
25.
5. Interactive websites
need interactive organisations
26.
The digital
engagement toolkit
27.
1. Go where
people are 2. Right tool, right crowd
28.
Oh, and you
don’t have to like, or use, everything
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
The importance of
a strategic approach
41.
This stuff works
42.
You must understand
why you’re doing it though!
43.
Don’t ask
“how can we use Twitter?”
44.
Focus on outcomes
and needs and use the appropriate medium.
45.
What are you
trying to achieve? What are you asking people to do?
46.
Change perceptions? Change
behaviour? Improve services?
47.
The need for
strategy – without losing flexibility
48.
49.
Prototype Strategise Delegate
50.
Strategy: Objectives Implementation
Evaluation Risk Management
51.
Also: a sign
off procedure
52.
Other bits of
paper: Policy Campaign plans
53.
Thanks for listening.
Any questions?
54.
[email_address] www.kindofdigital.com twitter.com/kindofdigital
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