How Old Mutual Wealth Transformed its approach to digital and elearning by tapping into the talent economy to resource things differently, with Jam Pan - the digital learning marketplace. Old Mutual Wealth provides financial advice, products and services in a wide range of areas including pensions and asset management. Digital Learning is at the core of its strategy: for compliance, regulatory, leadership, product knowledge and more. Old Mutual Wealth wanted a fresh approach to digital learning. Too much time and cost was spent on market scanning, procurement and vendor management. Better to spend it on great digital learning instead. Time to Tap into the Talent Economy. In this session, we’ll share • How Old Mutual Wealth accesses skills on demand to respond at speed and scale to learning and performance challenges • How their L&D operating model transformed to become on-demand and self-service, partnering with Jam Pan • How intelligent use of the talent economy extended their core team’s capabilities, from elearning design and development to consultancy and LMS support • The Results: delivering quality and slashing timescales and costs: delivering in days not months. • The future of talent in digital learning: One self-service platform to access the whole market

1. HOWOLD MUTUAL
WEALTHTRANSFORMED
ITS DIGITALLEARNING
TAPPINGINTOTHETALENT AND
GIGECONOMY

2. Weare a unique investment, advice and wealth management firm with a
clear purpose to help create prosperity for the generations of today and
tomorrow.Webelieve that an inclusive culture and diverse workforce is vital
to the achievement of our purpose; it supports robust decision making,
helps us deliver better products and services for customers and ultimately
helps us build a sustainable business for the future.
PaulFeeney
CEOOldMutual Wealth
ABOUTOLD MUTUALWEALTH
TRANSFORMINGDIGITALLEARNING

3. L&DSTRATEGY
Weignite the aspirations of our people
and our business to achieve prosperity
Ourpeoplewanttolearnwithusbecausetheyfeeltheir developmentneedsareanticipated,heard,challenged
appropriately,investedin andinspired.
OPERATINGMODEL PERFORMANCE
ENGAGEMENT &
INCLUSION
TALENT&
SUCCESSION
DEVELOPMENT GOVERNANCE
Ensuring our people
are aware of and
can access all L&D
products &services.
Providing the tools
and supportfor our
people tomanage,
track and get
feedback on their
performance.
Developingan
inclusive workforcethat
is proud to work forus,
promotesour products
and services,ensuring
great customer
outcomes.
Defining, recruiting,
identifying and
developing people
with potential and
alignment to our
values.
Helping people get
the development
and qualifications
they need, when
they need it with
appropriate
investment.
Enhance and report
on personal and
business
responsibility
understandingtomet
regulatory,legislative
and corporate
requirements.
CULTURE

4. CHALLENGES WITH TRADITIONALDIGITAL
LEARNINGMODEL
• TIMEPRESSURE–need to get started faster
• CAPACITYSWINGS– peak timepressure
• CORETEAM– limited in capacity, experience,diversity
– 4 people serving wholebusiness
• COSTS– not just projects butprocurement
• FRAGMENTEDMARKET– some big players but also
niche/ freelancers–hard to findandconnectwith forOMW
TRANSFORMINGDIGITALLEARNING

5. DO SOMETHINGDIFFERENT:
TALENTECONOMY.WHATISIT?
• Widermore diverse range ofskillsets
• Tappinginto workforcereflective of customerbase
– widedemographic
• Notjustthebigagencies– emergingandniche
agencies,freelancetalent
• Lower costs – Transparent pricing – RateCard
• Don’t want to deal with multiple suppliers:
single partner and platform,singlecontract
TRANSFORMINGDIGITALLEARNING

6. L&DOPERATING MODEL
TRANSFORMINGDIGITALLEARNING

7. CHANGINGTHE MODELATOLD MUTUAL WEALTH
EngagedJam Pan asTalent Economy partner
Different operatingmodel
• Tapinto deep experienceon demand – don’tneed to
hire, tap in ondemand
• Allskillsthroughonepartner– don’tneedto
contract with multiplesuppliers
• Complianceas abusiness
• Capacity ondemand
• Diverse set ofresources
• Self service with agreed rates – directcontact
TRANSFORMINGDIGITALLEARNING

8. • OnlyGlobal Marketplacefor DigitalLearning
• Making it easier for clients and supplierstoconnect
• Clientscan postjobs,searchfor talent,selectand get
started
• Freelancersand agencies create profiles, bid onjobs
• Self service or Proand Enterpriseoptionsfor
branded portals, bid and RFPsupport
www.jam-pan.com
TRANSFORMINGDIGITALLEARNING

9. The Challenge Old Way Newway
THE DIFFERENCEIT MADE:REALEXAMPLES

10. The Challenge Old Way Newway
LMS issues – immediate support needed Support desk, internal resources, time
passing, expense etc..
Technical expertise on demand, problem
solved in hours.
THE DIFFERENCEIT MADE:REALEXAMPLES

11. The Challenge Old Way Newway
LMS issues – immediate support needed Support desk, internal resources, time
passing, expense etc..
Technical expertise on demand, problem
solved in hours.
Peak time capacity requirements Prioritisation, and items parked Everything can be done – we can say yes
THE DIFFERENCEIT MADE:REALEXAMPLES

12. The Challenge Old Way Newway
LMS issues – immediate support needed Support desk, internal resources, time
passing, expense etc..
Technical expertise on demand, problem
solved in hours.
Peak time capacity requirements Prioritisation, and items parked Everything can be done – we can say yes
Graphics – quick turnaround for 60 page book RFP,new supplier, 12week procurement/
contracts...
Immediate start, turned around in weeks.
THE DIFFERENCEIT MADE:REALEXAMPLES

13. The Challenge Old Way Newway
LMS issues – immediate support needed Support desk, internal resources, time
passing, expense etc..
Technical expertise on demand, problem
solved in hours.
Peak time capacity requirements Prioritisation, and items parked Everything can be done – we can say yes
Graphics – quick turnaround for 60 page book RFP,new supplier, 12week procurement/
contracts...
Immediate start, turned around in weeks.
New course required – need innovative
partner
RFP,new supplier, 12week procurement/
contracts...
Partner sourced via platform, up and
running turned around in days.
THE DIFFERENCEIT MADE:REALEXAMPLES

14. The Challenge Old Way Newway
LMS issues – immediate support needed Support desk, internal resources, time
passing, expense etc..
Technical expertise on demand, problem
solved in hours.
Peak time capacity requirements Prioritisation, and items parked Everything can be done – we can say yes
Graphics – quick turnaround for 60 page book RFP,new supplier, 12week procurement/
contracts...
Immediate start, turned around in weeks.
New course required – need innovative
partner
RFP,new supplier, 12week procurement/
contracts...
Partner sourced via platform, up and
running turned around in days.
“I need 12people tomorrow!” Prioritisation, and items parked …no problem, people on site same day.
THE DIFFERENCEIT MADE:REALEXAMPLES

15. The Challenge Old Way Newway
LMS issues – immediate support needed Support desk, internal resources, time
passing, expense etc..
Technical expertise on demand, problem
solved in hours.
Peak time capacity requirements Prioritisation, and items parked Everything can be done – we can say yes
Graphics – quick turnaround for 60 page book RFP,new supplier, 12week procurement/
contracts...
Immediate start, turned around in weeks.
New course required – need innovative
partner
RFP,new supplier, 12week procurement/
contracts...
Partner sourced via platform, up and
running turned around in days.
“I need 12people tomorrow!” Prioritisation, and items parked …no problem, people on site same day.
New technology required RFP,new supplier, 12week procurement/
contracts... Mulit invoices.
Partner sourced via platform, up
and running turned around in no time at
all: red tape removed
THE DIFFERENCEIT MADE:REALEXAMPLES

16. The Challenge Old Way Newway
LMS issues – immediate support needed Support desk, internal resources, time
passing, expense etc..
Technical expertise on demand, problem
solved in hours.
Peak time capacity requirements Prioritisation, and items parked Everything can be done – we can say yes
Graphics – quick turnaround for 60 page book RFP,new supplier, 12week procurement/
contracts...
Immediate start, turned around in weeks.
New course required – need innovative
partner
RFP,new supplier, 12week procurement/
contracts...
Partner sourced via platform, up and
running turned around in days.
“I need 12people tomorrow!” Prioritisation, and items parked …no problem, people on site same day.
New technology required RFP,new supplier, 12week procurement/
contracts... Mulit invoices.
Partner sourced via platform, up
and running turned around in no time at
all: red tape removed
Managing a suite of ever evolving e-
learning courses
Fielding multiple internal request, time
consuming for a small in-house team
Empowering self service culture, rapid
turnaround, simple invoicing without PO
requirements
THE DIFFERENCEIT MADE:REALEXAMPLES

17. WHAT’SNEXT?
• Whatever the business throws ourway
–Wedon’t have to sayno!
• Ongoingprojectsupport:
New LMS...sourced via JamPan
• Self service via new Jam PanMarketplace,
discussingbranded privateversion
• Just in time learning system andcontent
creationsfor a new customerportal
TRANSFORMINGDIGITALLEARNING
REBRANDINGOFALL L&DCONTENT
AND MATERIALSTOFITWITH:

18. TRANSFORMINGDIGITALLEARNING
THANKYOU!
WWW.JAM-PAN.COM