Kissmetrics Webinar Series
“E-Commerce Promotion 101:
How to Use Non-Intrusive Popups to Generate More Sales in Less Time"
The webinar starts at 10am Pacific Time
Slides and Recording will be sent out within 24 hours of the webinar
Q&A after the presentation, but feel free to enter questions as they come up
10min Demo of Kissmetrics Analytics after the Q&A

E-Commerce Promotion 101:
How to Use Non-Intrusive Popups to
Generate More Sales in Less Time
EMIL KRISTENSEN, SLEEKNOTE

@Kissmetrics
#Kisswebinar
@thuelmadsen

Thue is the Kissmetrics Webinar Wizard and Marketing
Ops Manager. Before joining forces with Kissmetrics, he
was a Lyft driver in SF, which is also how he ended up as
a Kissmetrics marketer. Whenever Thue is not trying to
automate everything around him, you can find him hiking
in the Sierras.
THUE MADSEN
Marketing Operations Manager, Kissmetrics
@ThueLMadsen
Emil Kristensen is CMO and Co-founder at Sleeknote, a
lead generation tool for e-commerce.
When he’s not busy writing awesome content and
building the Sleeknote brand, he spends his time reading
and watching vlogs on YouTube.
EMIL KRISTENSEN
CMO & Co-founder, Sleeknote
@Emilgkristensen

@Sleeknotecom
#Kisswebinar
@Emilgkristensen

1 Introduction
Personalize your popups by making them page-specific
Use popups as virtual employees to guide your visitors
Promote your products with promotion popups
Catch abandoning visitors with popups
Improve your website by using popups as surveys
2 5 Ways of Using Popups for Your E-Commerce to Increase Sales
3 How to Increase the Conversion Rate for a Popup
TABLE OF CONTENTS
#Kisswebinar
The importance of using popups the right way
How one e-commerce site increased their optin rate by 512.5%
Increase the conversion rate for your popups by A/B testing
What to NEVER do when using popups
Popup best practices

WATCH WEBINAR RECORDING NOW

INTRODUCTION
THE IMPORTANCE OF USING POPUPS THE RIGHT WAY

The importance of using popups the right way
#Kisswebinar
● Intrusive vs. non-intrusive
● Personalized vs. not personalized
● → Improving the user experience vs. hurting the user experience

5 WAYS OF USING POPUPS FOR YOUR
E-COMMERCE TO INCREASE SALES

1. Personalize your popups by making them page-specific
#Kisswebinar
● Why personalization is important - also when it comes to popups
● What is a page-specific popup?

EXAMPLE #1:
B&O Play, a Danish consumer electronics company, uses the product their visitor is
looking at as a prize in the competition they can join by signing up for their newsletter.
#Kisswebinar

ILVA
Martin Vad Jespersen
E-Commerce Coordinator, ILVA
Our experience is that the conversion
rate of our popups increase
significantly when we show relevant
content on relevant sites.
“
“

EXAMPLE #2:
● You are running a campaign on Facebook.
● You want to show a specific popup on your site only to visitors coming
from your Facebook campaign.
● Use UTM rule to make sure the popup is only shown to these visitors.
● This way, you’re personalizing these visitors’ experience on your site by
connecting your Facebook campaign with your site.
#Kisswebinar

2. Use popups as virtual employees to guide your visitors
#Kisswebinar
● Use popups as guides for complex products to help your visitors choose the right
one.
● Example:
○ You’re selling refrigerators.
○ Use a popup to give your visitors a guide to help them understand the different
specifications.

EXAMPLE #1:
Matas, a Danish drugstore chain, shows this popup on their product
pages for facial products to help their visitors choose the right foundation.
#Kisswebinar

EXAMPLE #2:
Travel agency, South America Tours, uses this popup as a virtual
employee offering their visitors a tailored trip along with a customized
quote. This popup helps visitors overcome the obstacle of not being able
to find just the right vacation for them.
#Kisswebinar

EXAMPLE #3:
Pixizoo, a Danish e-commerce selling children’s equipment, uses this
popup to deliver a service notification to their visitors because they’re
experiencing some trouble with payment.
#Kisswebinar

PIXIZOO
Nicolai Meldgaard
E-Commerce & SoMe Manager, Pixizoo
The service message creates a much
better understanding from our
customers than if we didn’t have
anything on our site.
“
“

3. Promote your products with promotion popups
#Kisswebinar
● Use popups for more than collecting emails - promotion:
○ Promote new products
○ Promote discounts during sales
○ Promote physical stores (opening events)

EXAMPLE #1:
Potomac Riverboat Company, uses this popup to promote specific
products, in this case their Mount Vernon Cruises.
#Kisswebinar

EXAMPLE #2:
Spirit Cruises, uses this popup to promote discounted products during a
sale.
#Kisswebinar

4. Catch abandoning visitors with popups
#Kisswebinar
● According to Shopify, 67.45% of people leave items in their online shopping cart -
why not try to win them back?
● Sending abandoned cart emails is one option - but that requires you have their email
(and can be illegal in some countries).
● Instead - show an exit-intent popup with a discount code.
● Remember the power of urgency - “This discount is only valid for X
minuts/hours/days”.
● Make the offer unique - show only one time per session.

EXAMPLE:
Burrow, a furniture company specializing in sofas, uses this exit-intent
popup in their checkout to catch their abandoning visitors and convert
them into customers with a discount code.
#Kisswebinar

5. Improve your website by using popups as surveys
#Kisswebinar
● You can use feedback from your visitors to:
○ Improve your product or service
○ Measure customer satisfaction
○ Gain valuable insight into their goals and challenges
● Survey with email:
○ Not always the most effective way
○ Requires email addresses

EXAMPLE #1:
B&O Play uses this popup to find out more about their visitors’ taste while
promoting their new product.
#Kisswebinar

EXAMPLE #2:
Falck, the world’s largest international rescue company, uses this popup
to gain more insight into why their visitors are leaving the site.
#Kisswebinar

EXAMPLE #3:
LivingShop uses this popup to get feedback from visitors who just made a purchase to use for
improving the shopping experience on their site.
More than one-third of visitors that saw the popup answered the survey → 3675 responses so
far.
#Kisswebinar

How to Increase the Conversion Rate
for a Popup

How one e-commerce site increased their optin rate by 512.5%
#Kisswebinar
● LivingShop wanted more email signups
● They created a popup to achieve that goal
● They used A/B testing to increase their optin rate

LivingShop A/B test:
● By A/B testing these two popups, LivingShop figured out they needed to give
their visitors a stronger incentive to sign up for their newsletter.
● The popup to the right converted 512.5% more visitors than the one to the left.
#Kisswebinar

Increase the conversion rate for your popups by A/B testing
#Kisswebinar
● Even the smallest of changes can drive your conversion rate through the roof.
● Use A/B testing to figure out what changes.
● These are just some of the elements you can A/B test:
○ Images
○ Headlines
○ Lead magnets
○ Calls-to-action (CTAs)
○ Copy
○ Color
○ Input fields
○ Close method
○ Position

EXAMPLE #1 - Image:
● By A/B testing these two popups, LivingShop figured out they needed to add an
image to their popup to make it more eyecatching.
● The popup to the right converted 64.5% more visitors than the one to the left.
#Kisswebinar

EXAMPLE #2 - Lead magnet:
● This A/B test showed Organic Basics, a Danish organic clothing company, that their
visitors preferred a freebie over a discount.
● Improvement of optin rate: 97.6%
#Kisswebinar

EXAMPLE #3 - Headline:
● The only difference between these two popups is the headline.
● However, the A/B test showed an improvement of the optin rate of 59.1%
● Conclusion: B&O Play needed to expand more on the benefit in their headline.
#Kisswebinar

What to NEVER do when using popups
#Kisswebinar
● Show a popup in the checkout flow.
● Create a popup that doesn’t follow Google
guidelines.
● Use “Sign up” as a CTA.
● Make them fill the whole screen.
● Show it to your visitors the second they enter your
site.
● Show sign-up popups to existing subscribers.

Popup best practices
#Kisswebinar
● When offering a discount, give your visitors a specific amount as $20 instead of a
percentage as 10%.
● Use cookie settings to:
○ Only show a popup once per session.
○ Remove the popup after it’s been closed 4 times.
● Personalize your popups.
● Use A/B testing to find the optimal trigger for your popup.
● Use images.
● Don’t write too much text.

LEARN MORE NOW
Get, keep and grow more customers with
Kissmetrics Customer Engagement Automation

THUE MADSEN
Marketing Operations Manager, Kissmetrics
@ThueLMadsen
tmadsen@kissmetrics.com
Questions?
EMIL KRISTENSEN
CMO & Co-founder, Sleeknote
@Emilgkristensen
ek@sleeknote.com
Limited offer at:
sleeknote.com/kissmetrics