xHealth is a healthcare platform. One of the business processes implemented on the platform is Counterfeit Drugs Checker. Counterfeit Drugs Checker aims at countering proliferation of counterfeit drugs by putting the power to report potential counterfeit drugs in the user's hands. A general public user or a healthcare personnel can use the application to check the legitimacy of a drug. Additionally, a general public user can report any side effects suffered as a result of using the drug. The data collected from such reports would be shared with the drug manufacturers and other stakeholders to improve drug safety and to rid the general public of ineffective drugs. Interaction with the platform is via SMS, IVR, Voice and mobile app. This work is a combined effort of Okello Nelson, Chen Chengkuan, Siu Len, Hai Liang Gao and Nicole Yap.

1. xHealth
Access to Quality & Affordable Healthcare
Website: http://xhealth.co.ke

2. xHealth
•Counterfeit
drug checker
•Drug
information
provider
•Health
professional
search engine
•Collaboration
tool

3. Counterfeit Drug
Checker&Drug
information provider

4. xhealth
A user sends SMS with
Serial Number of the
drug bought
A user initiates an App
from xHealth
A user initiates an IVR
session with xHealth

5. xHealth
APP
or
Local
operator
SMS is sent using mobile network
service provider’s network or using
xHealth MobileApp
xHealth

6. xHealth
APP
xHealth
or
or
Local
operator
SMS or Message from
xHealth App received by
xHealth’s Counterfeit Drug
Checker

7. xHealth
APP
xHealth
or
Counterfeit?
Not
Counterfeit?
or
Local
operator
•Responds with “Counterfeit” or
“Not Counterfeit”

8. xHealth
APP
Yes/No
Yes/No
xHealth
or
Yes/No
Counterfeit?
Not
Counterfeit?
or
Local
operator
Yes/No
•Response “yes” or “no” sent back to the user via SMS or via
xHealth Mobile App.
•If “yes”, advice on the drug use will be part of the response.
•If “no”, suggestions on how to get “yes” drug accompanies
the message.

9. After user uses the drug…

11. xHealth
APP
or
xHealth
or
Local
operator
SMS is sent using mobile network service
provider’s network or delivered to the xHealth
Mobile App

12. xHealth
APP
xHealth
or
or
Local
operator
SMS or request from xHealth
Mobile App received by
xHealth’s Drug Effectiveness
Reporter

13. xHealth
Fake/Not
Fake
report
If messages on a drug passes a threshold, the report is
published on the social media

14. xHealth
•xHeath Social Data Miner retrieves
people’s sentiment on the report from
the social media and news articles
•xHealth Analytics processes the data
by applying special algorithms to
discover trends and insights.
Fake/
Not
Fake
report

15. xHealth
Fake/
Not
Fake
report
•An SMS alert sent to subscribers if a counterfeit or ineffective drug has been
discovered or a message is delivered to the xHealth Mobile App
•Analysis reports and charts are generated and sent to subscribed
organizations: NGOs, Government Agencies, Drug Manufacturers, etc.

16. Health profesional search
engine

20. Healthcare professional 5 confirms availability
Healthcare professional 11 confirms availability
Selected
Create
appointment
Healthcare professional 101 confirms availability
Some of the healthcare professionals confirm they can attend to
the patient. Select the one whose schedule availability is closest

21. Confirms
Notify
Appointment
xhealth
If the doctor confirms the appointment, inform the user.
Else, select the next doctor.

22. Reschedules
Notify
Appointment
xhealth
If a doctor reschedules an appointment, notify the user of the
change

23. Share Sentiment
xhealth
After a user has been attended to by a doctor, he can review and
rate the doctor’s services. This will be used to recommend doctors
to future patients