ECS19 - Jussi Mori - The fifty shades of user adoption
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Practical Tips to Increase SharePoint Adoption
- Practical Tips to Increase SharePoint Adoption
- Subject Matter Experts Meet your team Kanwal Khipple Creative Lead Creative Lead World’s 1st Office 365 based intranet and award winner (Nielson Norman 2014). . • 6x SharePoint MVP • Office 365 MVP • 12 years of SharePoint consulting experience • Canadian • Passionate about developing highly adoptable solutions
- You’ll love the way we work. Together. Who we are and what we do We are one of a consulting services company based out of Toronto, ON. We focus on Business Strategy, User Experience and Technology expertise to help transform organizations like yours. We strive to build innovative solutions. Our approach is centered on working in partnership with you to deliver results.
- HI, I’M FROM THE IT DEPARTMENT AND WANNA ASK YOU HOW MUCH OUR NEW SHAREPOINT SYSTEM EASES YOUR WORK. I’M GLAD YOU ASK! IN THE DAYS BEFORE OUR NEW SHAREPOINT SYSTEM, I HAD TO MAINTAIN ALL MY FILES, PROJECTS, FINANCE DOCUMENTS, ETC. IN A BUNCH OF FILE SHARE FOLDERS. BUT SINCE WE HAVE TO USE THE NEW SHAREPOINT SYSTEM … I HAVE TO CHECK IN / CHECK OUT EVERY WEEK ALL MY DOCUMENTS FROM THE FILE SHARE IN THE NEW SYSTEM JUST TO PRETEND I USE IT
- Got SharePoint?
- What is SharePoint? • Collaboration • Portal • Search • Content Management • Applications • About 30 other things!
- What is SharePoint? Steve Ballmer says, “SharePoint … it’s magic.” - Microsoft SharePoint Conference, 2009, Keynote
- The Challenge It’s Big It’s Everything
- What SharePoint Really Can Be To Users
- The Challenge Build it and They Will Come
- Denial
- Easy
- Agenda • Pain Points • Adoption Strategy • Practical Tips • Free Resources
- Pain Points Training Meeting Needs Helpdesk End UserSharePoint CultureSecure Involvement PlanningPilot Site Governance
- Most Important Factor for Realizing Value
- Agenda • Pain Points • Adoption Strategy • Practical Tips • Free Resources
- Common Adoption Plan • Communication Plan • Training Plan • Content Conversion Plan • User Support Plan • Incentives and Reward Plan
- Executive sponsorship • Secure explicit executive sponsorship. Organizations with executives who actively communicate the value and benefit of SharePoint are more likely to be successful with their rollout
- Adoption Team • Create a dedicated rollout and adoption team. The presence of a dedicated team that's formed during the planning phase and lasts until the end of the adoption has been shown to be an important measure of the rollout's overall success
- Success Metrics • Develop clearly articulated goals, success criteria, and timeline. • Focus on enabling users for the essential tasks • Choose success metrics that tell the whole story
- Pilot • Conduct a robust pilot to validate deployment and key scenarios
- Marketing Campaign • Implement a broad marketing campaign to drive awareness.
- Adoption Strategy Adoption Stage/Time Awareness Learning Trial Application Adoption 100%
- Agenda • Pain Points • Adoption Strategy • Practical Tips • Free Resources
- Your Company Vision 1. Warm and inviting online landscape where employees complete their work with ease 2. Cultural glue of a company 3. … 4. …
- Change is the only Constant Start off as open as possible, worry about guidelines later
- Can’t Live Without Intranet
- Brand Your Portal Don’t name it SharePoint • Our World • 1st Base
- Connecting SharePoint to Biz Goals • Users want to see the connection • Outcomes, not requirements
- Focus on effectively getting employees to adopt the portal over time
- WIIFM • Educate users • Users want to understand what they get out of using the system • For example, why they have to add metadata What’s in it for me?
- Daily Updates
- Quick Access
- Personalize Portal
- Helpdesk Checklist • Train Help Desk Agents • Create a Help & Training wiki site
- Don’t Try to Boil the Ocean
- Leverage SharePoint Yourself Put your meeting Agenda, action items and minutes on the Wiki. Get people to update their action items on the Wiki page.
- Leverage SharePoint Yourself Before: Send a bulk- email to your teams distribution list After: Post it on SharePoint. Email everyone from the team a link to the item.
- Digital Asset Management Slides Library Video Library Image Library
- Image Library
- Image Slider
- Calendar Overlays
- Survey - Add a Quick Poll
- Automate Business Processes
- Encourage Social Communation
- Build a Social Network Leverage Activity Feeds
- SharePoint Heroes
- Online Scavenger Hunts
- Agenda • Pain Points • Adoption Strategy • Practical Tips • Free Resources
- Training • Set up a comprehensive intranet site for end users.
- Productivity Hub Productivity Hub Download http://spbuzz.it/sp2010prodhubdl Demo http://spbuzz.it/sp2010prodhubdemo
- SharePoint Buzz Kit • Posters and announcements • Brownbag sessions and slides • Video demos for kiosks • Training and certificates • SharePoint Adoption Kit will be updated for SharePoint 2010 ResourcesforRolloutandLaunch SharePoint Buzz Kit Download http://spbuzz.it/sp2007buzzkit
- IUseSharePoint.com
- Adoption Kit
- Adoption Planning • Content, Content, Content (did I mention content?) • Engagement Calendar • Active Community Management • Regular Communication • Acknowledge Contributions • Feature Members • Reputation Management • Incentives
- Adoption won’t happen magically (even though you want it to)
- Key Takeaways Adoption is like Oxygen
- Take Aways Have a plan
- It’s About the Little Things • Read every single comment on the intranet • Say “thank you” in response to every single feedback form submitted • Key to success is respect for employees. Without respect for employees our communications cannot come across as genuine or sincere
- Thank You We’d love to hear from you: Kanwal Khipple kanwal@2toLead.com 416-888-7777
