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Types of Users - July 2017
Alumni Community Faculty
Graduate Student Parent or Guardian Prospective Student
Staff Undergraduate Student vendor
5%5%
23%23%
2%2%1%1%
15%15%
10%10%
2%2%
41%41%
0%0%
Avenues of Inquiry for Users - July 2017
campusHELP CRSC Email Personal Email
Phone Call Walk-In
0%0%
1%1%
0%0%
98%98% 1%1%
Service Areas Requested - July 2017
(empty value) Academic Services Campus Operations
Non-University_2 Other Research
Student Services Workplace Issues
0%0%
22%22%
6%6%1%1%
15%15%
1%1%
54%54%
2%2%
Total Number of Ticket Requests Solved by Month
January
February
March
April
May
June
July
Month (Ticket Solved)#SolvedTickets
0
200
400
600
800
66 1313
238238
461461
659659
560560
680680
Monthly Report 08/01/2017
Page 1/2
Lead Administration Breakdown - July 2017
(empty value) Chancellor
East West Center Intercollegiate Athletics
John A Burns School of Medicine Non-University Matters
Other UH Campus Research Corporation of the University of Hawaii
Richardson School of Law System Offices
Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations
Vice Chancellor for Research Vice Chancellor for Students
0%0%
1%1%
0%0%
2%2%
0%0%
1%1%
1%1%
0%0%
1%1%
15%15%
24%24%
6%6%
1%1%
47%47%
Page 2/2

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campusHELP Data Brief July 2017

  • 1. Types of Users - July 2017 Alumni Community Faculty Graduate Student Parent or Guardian Prospective Student Staff Undergraduate Student vendor 5%5% 23%23% 2%2%1%1% 15%15% 10%10% 2%2% 41%41% 0%0% Avenues of Inquiry for Users - July 2017 campusHELP CRSC Email Personal Email Phone Call Walk-In 0%0% 1%1% 0%0% 98%98% 1%1% Service Areas Requested - July 2017 (empty value) Academic Services Campus Operations Non-University_2 Other Research Student Services Workplace Issues 0%0% 22%22% 6%6%1%1% 15%15% 1%1% 54%54% 2%2% Total Number of Ticket Requests Solved by Month January February March April May June July Month (Ticket Solved)#SolvedTickets 0 200 400 600 800 66 1313 238238 461461 659659 560560 680680 Monthly Report 08/01/2017 Page 1/2
  • 2. Lead Administration Breakdown - July 2017 (empty value) Chancellor East West Center Intercollegiate Athletics John A Burns School of Medicine Non-University Matters Other UH Campus Research Corporation of the University of Hawaii Richardson School of Law System Offices Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations Vice Chancellor for Research Vice Chancellor for Students 0%0% 1%1% 0%0% 2%2% 0%0% 1%1% 1%1% 0%0% 1%1% 15%15% 24%24% 6%6% 1%1% 47%47% Page 2/2