TRIPLE M = Method for rapid Analysis, Visualization and Documentation of value-generating end-to-end business processes:
“Brown paper” Method – no Investment
Visual – no specific tool or software
Intuitive - easy to learn and use by employees
Effective - enables analysis of the problem and impact
Integrative – adds the information flow in Business Processes
Transparent - degree of IT support
Holistic view – Management’s view
Driven by Measures - KPIs: Quality, Time and Costs
7. TRIPLE M – 4 Views & 4 measurable dimensions Level of Process Quality is dependent on a smooth and seamless information flow Situation Solution Benefits References Process – Cycle - Time 1 People – Resources / Knowledge Measurement 4 IT/IS-Degree of Automation 3 Process Costs 2 Process Quality Problems Potentials Information Flow
8. End-to-End Business Processes – always integrate up- and down-stream areas Up-stream Areas Down-stream Areas Business- Process Situation Solution Benefits References
9. TRIPLE M – always a Closed Process Loop Customer Requirement Evaluation Request Client information Confirmation of Request Response = Input for the Client Closed Loop Model output Input output input output input Requirement Request Situation Solution Benefits References
10. TRIPLE M – Service Offerings – a brief overview of a comprehensive set of options TRIPLE M – Strategic Process Management TRIPLE M – Process Quick Scan TRIPLE M – Business Process Tool Box TRIPLE M – IT/IS-Degree of Automation TRIPLE M – Business Process Management Complete TRIPLE M – Outsourcing Situation Solution Benefits References