1. Emergency Response Planning strengthening the resilience

2. Prevention of accidents is a matter of prime importance in responsible industrial concerns Yet, accidents do happen - Injuries & fatalities - Families of victims and community pass through psychotrauma

3. - grief - hostility - anger - frustration - shock Airline model of Emergency Response Planning (ERP) could be helpful in effectively supporting the victims and their family members Industrial Disasters & Humanitarian Assistance

4. - Modern and advanced technology - Regulatory checks Air travel has become safer than crossing a road

5. No airline is ever immune to an A c c i d e n t

6. 1. Helps effective management of major accidents 2. Ensure timely humanitarian assistance to victims and families 3. Facilitates to maintain corporate image 4. Regulatory Requirement & Supports Certification 5. Family Assistance Act & NTSB Requirements in USA 6. Last but not least, it is an Insurance plan Why PIA has given due importance to Emergency Response Planning

7. Managing Director General Manager Dy. General Manager

8. “ With a good, proven response plan, the airline has an excellent chance to negate many of the negative aspects of the event” Emergency Response Manual

9. Station Emergency Plans

10. Station Team Emergency Response Mechanism Field Team ERC Team FAST Volunteers

11. Emergency Response Centre (ERC)

12. Emergency Call Centre (ECC)

13. Media Response Centre (MRC)

16. Training & Awareness Materials -- Pamphlets, Banners, Booklets

17. Passenger Record & Family Information System

19. An agreement with Kenyon International is in process

20. Besides other external City Emergency Services, PIA Engineering, Traffic, TGS, Fire, Medical Services & FAST Volunteers also took part in the rescue training operations Aircraft Accident Exercise at Karachi

24. Management commitment and emphasis on developing ERC Facilities, ERP Manual, Trainings and Field Exercises enabled PIA to deliver an efficient and well organized response to this tragic accident. Various teams such as ERC Team, Go Team and Family Assistance Team came into action within the prescribed time limits at three stations i.e. KHI, LHE & LYP Multan Fokker Crash

26. FAST Family Assistance Support Team

32. Return of Personal Belongings (Condition and Time) Humanitarian Support

35. Tangible Support Clothing Monetary Food & Drink Transportation

37. Problem Solving with People in Trauma: Emotions First, Problems Second

38. Where do emotions come from?

39. The Science Behind Emotions

40. The Science Behind Emotional Intelligence

41. Law of Hardwiring 1. Emotion comes before thought 2. We feel before we think

42. An Emotional Hijack

43. The chemical curve PEAKS Slows down Take Off Cool Down Rational Behavior

46. Flood Relief Initiative 2010 Free Transportation of Relief Goods

50. Region-wise status in Tons Total = 2721.86 Total (Aug- Sep) = 2722 Tons

52. Thank You