What questions to ask and what models to consider then thinking about knowledge management challenges? Discover three models and four questions to lead you.
Reviewing and summarization of university ranking system to.pptx
Knowledge Management Tools - Models and Questions
1. Knowledge Management Tools
Three models and four questions
AHT intermediation GmbH
Churerstrasse 35
8808 Pfäffikon
Switzerland
Dr. Pavel Kraus
Managing Consultant AHT (https://www.aht.ch)
President Swiss Knowledge Management Forum (https://skmf.net)
2. Positioning and selection of Knowledge Management Tools
■ What focus do you have in your KM project / initiative ?
■ Myself, my team, my department or my company ?
■ Use Houston Model to clarify this
■ What are your knowledge management activities aimed at ?
■ Solutions in the knowledge sphere
■ Solutions in the information sphere
■ Use 3 Sphere Model to clarify this
■ What conditions do you need ?
■ Which organizational functions will assist to reach the solutions ?
■ Liaise with the right functions to realize better productivity
for the whole organization
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3. Knowledge Management Tools – Which for whom?
How can I make
my own work more
productive?
Which tools help
our team to achieve
results faster ?
How can we
improve and get
collaboration to
an new level in
our department ?
How can we exploit
the resources of
our company
better ?
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4. 4 / 7
Knowledge has no value
unless the people who
need it actually
receive it,
accept it, and
apply it.
INDIVIDUAL
resources
expansion
TEAM
resources
synchronization
ORGANIZATIONAL
resources
exploitation
Apply
Common Work
Standards
Knowledge Architecture
Training and Support
Agilitate
Collaboration
Processes
Continuously
Improve
Performance
Tools - Techniques - Infrastructure
FOCUS
PROCESS
CAPABILITY
Houston – Model for Knowledge Management
5. Based on: Pavel Kraus and Gil Regev (2017) Beyond Activities
https://infoscience.epfl.ch/record/230298
Knowledge –
Information
Ratio
3 Spheres Model
for Innovations- und Knowledge Management
for Design Thinking and Agile Development
Unconference
Working Out Loud
Knowledge Café
Scrum Kanban Scrumban
Fish Bowl
Art of Hosting
Where to Play
Serious games
Design Thinking
Lean Start-up
AI Content Creation
Wikis + Portals
Information + Data
repositories
Community of Practice
Expert Forum
Transcripts + Visualizations
Modeling + Simulations
Presencing Open Space
BarCamp
Conversation
Nudging
Vapor
Liquid
Solid
Knowledge
Sphere
(Social, f2f)
Information Sphere
(Digital)
Action
Sphere
Time
spanLongMediumShort
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6. Kakadu Human resources
Process management
Project management
Leadership
Organization development
Information management
Communications
Knowledge Management
Innovation management
Systematic Knowledge Management Strengthens Functions and Organizations
Where do we find
Knowledge Management
tasks and challenges?
Knowledge Management:
Realized synergies
make organizations more
effective, efficient and innovative
Systematically strengthen
formerly separated KM tasks
to exploit and realize synergies
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