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Art of Facilitation

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One of my http://www.agiletrainings.eu/hangout-workshops/ on core facilitation skills.

Publié dans : Business

Art of Facilitation

  1. 1. The Art of Facilitation Alexey Krivitsky www.agiletrainings.eu #Workjams
  2. 2. HANGOUT WORKSHOPSwww.agiletrainings.eu/hangout-workshops
  3. 3. Alexey krivitsky Cer5fied Scrum Trainer (CST) Cer5fied Scrum Prac55oner (CSP) Cer5fied Large Scale Scrum (LeSS) Prac55oner Developer (Java, .NET, RoR) ScrumMaster Agile Coach Scrum Trainer www.agiletrainings.eu/blog/
  4. 4. Three parts 1. Raising Engagement 2. Facilitator’s Stances 3. Designing #Workjams
  5. 5. PART 1. RAISING ENGAGEMENT.
  6. 6. Find a pair Share - What brought you here Pair exercise
  7. 7. OUR DEFINITION OF DONE 1.  Nobody is bored. 2.  You feel comfortable enough to facilitate a meeting within next 2 weeks. 3. In long run you would like to become a practicing facilitator in your company.
  8. 8. In theory there are 2 kinds of meetings
  9. 9. “WOAH!” “meh.”
  10. 10. •  Find a pair •  One person remembers a meh-meeting story •  The other – a woah-meeting story •  Tell your stories: what exactly was happening on those MEETINGS? •  Write on post-its - visible signs of meh/woah meeting •  Write one idea per a post-it, as many as you want Pair exercise
  11. 11. •  Please Stand-up •  Split into two groups at your table: meh story and woah story groups meet different sides of a table •  Quickly Share your post-its in your group •  Discard duplicates •  Everyone takes a marker •  Dot voting: 3 dots per person – which visible signs are most important? •  Count dots •  Share your top 3 post-its to the other group at your table Table exercise
  12. 12. MEETING DYNAMICS IDEALIZED DECISION POINT NEW TOPIC CONVERGENT THINKINGDIVERGENT THINKING TIME
  13. 13. Let’s look into some data
  14. 14. Meeting ENGAGEMENT LEVEL NUMBER OF PEOPLE ON A MEETING PEOPLE WORKING IN A GIVEN MOMENT
  15. 15. Meeting FORMATS USED OPEN DISCUSSION INDIVIDUAL WRITING SMALL GROUPS DOT VOTING ROLE PLAY SCIENCE FAIR BREAK OUT GROUPS
  16. 16. Meeting solution & QUALITY STANDARD SOLUTIONS CONSIDERED NON-STANDARD SOLUTIONS CONSIDERED
  17. 17. WORKSHOP MEETING versus
  18. 18. WORKSHOP TECHNIQUES applicable on meetings APPLICABLE ON MEETINGS NON APPLICABLE ON MEETINGS
  19. 19. #0: GOAL OF A FACILITATOR Serve the group with whatever it might need to reach its goals and fulfill its existence.
  20. 20. #1: GOAL OF A FACILITATOR Raise engagement level within the group for the sake of higher creaOvity, beSer soluOons and stronger dedicaOon to results.
  21. 21. WORKING WITH ENGAGEMENT FREQUENT INVOLVEMENT LONG MONOLOGUES INDIVIDUAL WRITING ALL-IN BRAINSTORMS SMALL GROUPS OPEN DISCUSSIONS STANDING SITTING trumps trumps trumps trumps CHANGING WORK MODES SAME FORMAT REPEATEDtrumps ENGAGEMENT VITAMINS, DO MORE DISENGAGEMENT PRACTICES, do LESS
  22. 22. Individual exercise Find a page in your hand-out “working with engagement” Go through the list of 5 disengagement practices (right) and 5 engagement vitamins (left) Imagine yourself facilitating a meeting •  Which vitaminS you feel OK to try with a group? •  Which vitamins would feel the most weird to try?
  23. 23. WORKING WITH ENGAGEMENT FREQUENT INVOLVEMENT LONG MONOLOGUES INDIVIDUAL WRITING ALL-IN BRAINSTORMS SMALL GROUPS OPEN DISCUSSIONS STANDING SITTING trumps trumps trumps trumps CHANGING WORK MODES SAME FORMAT REPEATEDtrumps ENGAGEMENT VITAMINS, DO MORE DISENGAGEMENT PRACTICES, do LESS
  24. 24. Pair exercise Go back to your pairs Remember the story of a meh-meeting you discussed before NOW Discuss: 1.  Which of the disengagement practices were there? 2.  Which vitamins trumps these disengagements? 3.  What would have changed if the vitamins are taken?
  25. 25. PART 2. FACILITATOR’S STANCES.
  26. 26. Exercise: role play! At your table: YOU ARE A TEAM You’re planning your next team buildING discuss •  HOW DO YOU WANT TO RUN IT? WHERE? WHEN? Play your role as realistic as possible
  27. 27. SABOTEUR You don’t know why, but you don’t like any of THE proposals. SELFY You have a proposal that you THINK IS THE BEST. You don’t know why you need to care about DISCUSSION AT ALL. You are interested in the meeting outcomes. HOSTAGE SUPPORTER
  28. 28. SABOTEUR You don’t know why, but you don’t like any of THE proposals. Also you don’t have any preference. You don’t care if group agrees or not. SELFY You have a proposal that you THINK IS THE BEST. You want everyone to agree on it. other solutions are less interesting unless proven otherwise. You don’t know why you need to care about DISCUSSION AT ALL. Stay silent and not involved. You can get involved but this requires energy from the others to pull you in. You are interested in the meeting outcomes. Make group reach some consensus. Balance the discussion between loud and silent parties. HOSTAGE SUPPORTER
  29. 29. Debrief at a table: Try to guess who played which role Individually think or discuss in pairs: which role is most common on your meetings? Which role is your ‘default’ one?
  30. 30. ON meetings: HOW MANY PEOPLE ARE LISTENING to each other? NOT HEARING. BUT ACTIVELY LISTENING?
  31. 31. LISTENING LEVELS internal YOU HEAR BUT THINK OF YOUR EXPERIENCES focused YOU listen STAYING LASER FOCUSED global YOU EXPAND CONSCIOUSNESS BEYOND WORDS AH, I’ve had the same story... When I was a kid _______ Yes I SEE… When did it happen last time? HOW WAS IT? When you said that, it felt LIKE IT STILL TROUBLES YOU. What’s behind this?
  32. 32. FACILITATOR’S STANCES 2: BALANCE INVOLVEMENT 3: ZOOM IN AND OUT 4: HELP GO BEYOND 1: HELP PEOPLE BE HEARD BALANCING AND ENCOURAGING REPEATING and summarizing ASKING EXPLORATORY QUESTIONS TAGGING AND STACKING YOU’VE JUST SAID ____. DID I GET IT CORRECTLY? IF I SUM IT UP, IT BOILS DOWN TO ____. DID I GET IT RIGHT? SO FAR WE’VE HEARD ONE POINT OF VIEW. LET’S HEAR SOME OTHERS. WE’VE BEEN DISCUSSING A TOPIC-A. NOW WE’RE OPENING A TOPIC-B. HOW ARE THEY RELATED? WHICH ONE YOU’D LIKE TO FOCUS ON NOW? WHAT ELSE DO WE KNOW ABOUT IT? WHAT ELSE IS POSSIBLE? LET’s ADD TWO MORE …
  33. 33. Exercise! Individually: Refer to the “facilitator’s stances” hand-out And pick one stance 1,2,3 or 4 your goal is to apply it during next discussion At a table continue planning your team building everyone plays his/her normal role
  34. 34. Guerrilla facilitation
  35. 35. QUICK CHECK: fist to five
  36. 36. PART 3. #WORKJAM DESIGN.
  37. 37. MEETING DYNAMICS IDEALIZED DECISION POINT NEW TOPIC CONVERGENT THINKINGDIVERGENT THINKING TIME
  38. 38. MEETING DYNAMICS IN REAL NEW TOPIC We’re wasting time! WE’RE STUCK! DIVERGENT THINKING TIME
  39. 39. Less meetings! [more real work]
  40. 40. QUICK DECISION POINT NEW TOPIC TIME BUSINESS AS USUAL
  41. 41. LOST POTENTIAL NEW TOPIC QUICK DECISION POINT TIME BETTER DECISION BUSINESS AS USUAL
  42. 42. #2: GOAL OF A FACILITATOR Guide the group to explore beyond the “business as usual” zone for the sake of increased group learning and wisdom.
  43. 43. MEETING DYNAMICS IN REAL DECISION POINT NEW TOPIC CONVERGENT THINKINGDIVERGENT THINKING
  44. 44. THREE PHASES DECISION POINT NEW TOPIC CONVERGENT THINKINGDIVERGENT THINKING
  45. 45. DESIGNING FOR DYNAMICS DECISION POINT NEW TOPIC CONVERGENT THINKINGDIVERGENT THINKING
  46. 46. Meeting design AS USUAL OPEN DISCUSSION!
  47. 47. Activity STRINGS
  48. 48. Activity STRINGS START FINISH START FINISH START FINISH ACTIVITY 1 ACTIVITY 2 ACTIVITY 3
  49. 49. TYPES OF MEETING BY GOALS SHARE INFORMATION management sharing decisions PROVIDE INPUT management seeking input MAKE DECISIONS team needs to make a decision BUILD CAPACITY learn new techniques ADVANCE THINKING post-mortem, grooming BUILD COMMUNITY Become a better team
  50. 50. GOAL: SHARE INFORMATION ”BUSINESS AS USUAL” PRESENTATION!
  51. 51. PRESENTATION PAIRS QUESTIONS ACTIVITY 1 ACTIVITY 2 ACTIVITY 3 listen write talk GOAL: SHARE INFORMATION #WORKJAM
  52. 52. GOAL: ADVANCE THINKING #WORKJAM INDIVIDUAL WRITING COLLECT TOPICS BREAK OUT GROUPS ACTIVITY 1 ACTIVITY 2 ACTIVITY 3 write share & vote talk & sketch
  53. 53. Dot voting Pitching ideas Science fair Open space World café Lightning talks Mind mapping Q&A Silent sorting game Role play interviewing Individual Writing drawing diverging convergingGoing beyond ideas for exercises Story telling
  54. 54. Individual exercise Remember a meeting you were recently IN as a participant or a facilitator. refer to hand-out: “types of meetings by goals” •  Pick one goal that suits the meeting using activity strings and other ideas from today: •  Create a new meeting agenda with 3 activities •  Make sure each activity has a different work mode: writing, listening, talking… •  Define planned duration for each activity
  55. 55. THANK YOU! This workshop is available remotely for your team and colleagues. Checkout “hangout workshops” ON www.agiletrainingS.eu

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