1. Goal Setting in eNDeavor
~Non-Exempt~

2. Objectives
• Develop Goals that are aligned with those of the
University, Division and Department.
– Modify the three standard Goals (Quantity, Quality, Job
Knowledge).
– Add additional Goal(s) using the SMART Formula.
– Differentiate between Goals and Development Goals.
• Enter Goals and Development Activities into eNDeavor.
• Utilize the Notes function.

3. Lack of Alignment

4. Alignment

5. Vision, Mission and Goal Alignment
University Goals and Values
Goal 3
Goal 4
Division OPAC OPAC Goals
Goals
Goals
Measures
Measures Goal
Goal 2
Goal 1
Vision
Mission
Strategic
Plan
Goal
Goal
Goal
Goal
Goal
Goal
Departmental Goals
Goal
Goal
Goal
Goal
Goal
Goal
Goal
Goal
Goal
Goal
Goal
Individual
Goal 5
(Individual Goals & Development Plan)

6. University Goals
1. Offer an unsurpassed undergraduate education.
2. Be a preeminent research university.
3. Ensure that the University’s Catholic character
informs all its endeavors.
4. Create a sustainable culture of continuous
improvement and overall service excellence to
support the University’s mission.
5. Communicate strategically to internal and external
constituents.

7. Example: OPAC Division Goals
OPAC Goal 1
Institute goal-driven professional development to
develop acknowledged experts & leaders in
communications strategy, planning and execution.
OPAC Goal 2
OPAC Goal 3
Through integrated communication plans and
integration of talent, advance awareness of Notre
Dame’s academic achievements while stewarding
reputation as leading Catholic university in world.
Build trustworthy & mutually beneficial relation-ships,
internally & externally to further ND’s unique
mission and positively impact community & society.

8. Individual Goal Alignment
University Goal:
Communicate strategically to internal
and external constituents.
OPAC Goal:
Create integrated communication plans
and integration for advancement of Notre Dame’s
academic achievements & reputation.
Department Goal:
Build relationships with campus partners
and co-create & support communication plans that advance
internal & external knowledge of Notre Dame’s academic
achievements & reputation.
Individual Goal:
Schedule monthly meetings with
campus communicators & send meeting “Action Items”
after each meeting.
Development Goal:
Enhance meeting
planning/ facilitation skills by attending “Meeting
Management” in April 2015.

9. Goals
Use the three standard
• Quantity, Quality, Job Knowledge
Additional goals
•Job, position, department or division specific
Development Activities
Task/Technical or Behavioral Skill
•For use in current or future position

10. Goal: Quantity
DESCRIPTION
Use of time is appropriate, plans and prioritizes
work, sets and accomplishes goals, uses available
resources wisely and completes assignments.
Examples
• “Send responses to all subscription requests within 48 hours
of contact and report compliance monthly.”
• Decrease “wait time” by 2 minutes by improved staging of
ingredients/pre-cooking.”
• Reduce number of call-backs by learning top benefit
questions from Benefit Coordinators.

11. Goal: Quality
DESCRIPTION
Work effort that consistently achieves desired
outcomes without errors and problems.
Examples
• “Decrease number of invoicing errors by 90% by updating
customer files and checking each entry.”
• Improve telephone courtesy by creating a standard greeting,
smiling into the phone, and offering to help.
• “Eliminate overlooked tasks by conducting self-inspections of
each area using the standard training checklist.”

12. Goal: Job Knowledge
DESCRIPTION
Level of job-relevant knowledge and skills needed to
perform the duties and meet job requirements.
Examples
• “Incorporate graphs and charts into PowerPoint
presentations and develop a department template.”
• Assist in Onboarding program for new hires to department
practices such as team meetings, breaks, holiday celebrations,
supplies.
• “Apply organizational & time management tools to reorganize
workspace, files, and accomplish daily tasks.”

13. SMART Expectations
SMART Formula:
(Action Verb) (Key Result) by (Target
Date) requiring (Resources) or (How).
Specific Descriptive verb & specific result.
Measurable Quantity, Quality, Yes/No.
Actionable Actions within scope of job.
Realistic Reasonably challenging & achievable.
Time Bound Deadline, milestones or frequency.

14. Action Verbs
• Administer
• Analyze
• Attain
• Calculate
• Create
• Decrease
• Design
• Develop
• Distribute
• Establish
• File
• Improve
• Increase
• Maintain
• Monitor
• Organize
• Participate
• Prepare
• Process
• Propose
• Reduce
• Research
• Schedule
• Solve
• Submit
• Train
• Write

15. Key Result Measures
• Freshman retention
rate
• Cost per issue
• Percentage increase/
decrease (errors)
• Words per minute
• Supervisor/employee
ratio
• Completion rate
• Number of complaints
NOT activities!!!
• Time to hire
• Geographic territory
• Number of clients
served/repeat business
• Response time
• Satisfaction scores
• Dollars raised
• Increase in test scores
• Quality metric/error rate

16. Sample Additional Goals
• Reduce response time for subscription requests from
one week to 48 hours by creating electronic packet by
July 1, 2015.
• Participate on ND Voice action team to increase
knowledge of other areas’ work/processes within the
department.
• Decrease potential risk of injury when working on
lights by wearing goggles, gloves and following all
LO/TO procedures.

17. SMART? Specific, Measurable, Actionable, Realistic, Time
Bound?
Create a quarterly report that measures student
satisfaction with student life activities.
Administer an evaluation process that measures the
impact of our leadership actions in the local South
Bend community by 8/31/14. (e.g., decline in HS
drop out rates/juvenile crime, adult literacy gains).
Report findings and recommendations to Officers &
Deans by 12/31/14.

18. SMART ? Specific, Measurable, Actionable, Realistic, Time
Bound?
Assist campus departments incorporate the
University’s strategic messaging philosophy into
major communication projects for internal or
external constituents by applying a consultative
approach and tools for all new client projects in
2015.
Design an outcome-based supervisory skills program
targeted at new or under-trained first-line
supervisors utilizing an cross-campus advisory team;
create marketing approach; implement by 7/1/15.

19. Goal vs. Development Plan
Goals
Implement Endeavor
Talent Profile for all
salaried, non-faculty
staff: communications,
training & profile entry
by 12/31/2014.
Development Activities
• Attend Langevin workshop on
Instructional Design to learn the
12-step design cycle.
• Achieve MBTI certification by
8/1/2014.
• Increase teamwork efforts by
collaborating with HRC in
offering/co-facilitating
departmental retreats.

20. Notes Function
Add notes at
any time in the
process.
Access notes
while working
in the form.

21. The Performance Cycle
• Begin: Due August 15
Employee: Enter Goals
Supervisor: Review/approve goals
• Mid-year: Due November 30
Employee: Enter mid-year comments on goals/University values
Supervisor: Enter mid-year comments on goals/University values
• Year-end: Due August 15
Employee: Enter year-end comments, add self-rating, sign review
Supervisor: Enter year-end comments, add rating, sign review