Voice Services Voice Solutions Domain Expertise Voice Technology

1. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095

2. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Voice Services
Voice Solutions
Domain Expertise
Voice Technology

3. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Call Flow Analysis and Design
VUI design
Grammar Development & Tuning
Voice Testing Services
Application Maintenance
Strategic Planning & Consulting
Voice Portal Integration
Application Development

4. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Inbound Application
Outbound Application
Reporting Application
24*7*365 Platform Monitoring and Support
Voice Application Hosting
Voice Biometrics
CTI Integration

5. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Cable Providers Retail
Banks/Financial
Institutions
Telecom
InsuranceTravel
Healthcare
Entertainment/Media
E*Pro’s Domain Expertise

6. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Under entertainment/media E*Pro has developed the following:
• Payments – Solutions for making payments through IVR for monthly subscription for their
Cable services or DTH services.
• Customer transaction details/Account Maintenance – Options for customers to listen to
their transaction history and to change their registered contact details if needed.
• Service Activation/Suspension – Voice solutions to activate or deactivate customers
DTH services through IVR. Suspension for a prescribed period can also be set as an
option.
• Technical Support – IVR application can guide the customer to solve any technical glitch
in telecast.
• Package Information - To obtain information regarding various channels & packages
• Order Package - To order packages and individual channels
• Upgrade/Downgrade Package -To upgrade or downgrade to different packages

7. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
IVR system enables providers to improve customer satisfaction and increase self care rates. E*Pro
has developed the following for Cable providers
• Payments – Voice application for customers to make their payments for their cable services
credit card or checking account.
• Channel Information – Voice application that gives information on channel changes happening
in caller area.
• Technical Support – IVR application can guide the customer to solve any technical glitch in
telecast.
• Customer transaction details/Account Maintenance – Options for customers to listen to their
transaction history and to change their registered contact details if needed.

8. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
E*Pro has developed Voice applications for retail Vendors with the features
below.
Place Order – Customers can place a new order from the list of products
prompted by IVR Application.
Check Order status – Customer can know order status by giving order
number or phone number
Return Products – Customers can place a return request incase of
dissatisfaction with the product received
Request Product Info –Customers can request for the complete details if
any products.
Technical Details – Customers can get the complete technical details
about any products.

9. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
E*Pro has developed voice applications for banks/financial institutions with the following
options.
• e-banking Authentication – Voice biometric based solutions to authenticate users with
the voice which prevents identity thefts for bank users.
• Payment Authentication - Voice authentication enables safe and secured online
payment transactions
• Automated Password Reset: Customer can conveniently reset their password with
their voice which prevent losing money due to hacking of your credentials
• Money Transfer - To obtain information about money transfer modes, status update,
branch locators, check fees for transfer between different places.

10. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
• Credit Card Activation – Customers can now authenticate themselves to activate
their credit card over IVR application
• Check balance - Customers can now check the credit card balances and
transaction details through IVR application
• Manage Card limit – Customers can now place a request to hold their credit card
limit over IVR.
• Report missing card – Customers now can easily report the bank about their
missing card immediately through IVR
• Schedule Payment – Customers can now schedule their payments as per
their convenience through IVR application.

11. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
E*Pro has rich experience in this domain and has provided IVR applications, outbound
dialing solutions for various telecom companies.
Pay Bills – IVR application facilitates payment of customer’s telecom bills.
Bill information – Customers can get the complete information about their usage
and bills through IVR itself.
Plans information – Customers can receive the details of available plans to choose
through IVR.
Automated Call Routing - Customer’s Call that needs to be transferred to Agents
are Intelligently routed to the corresponding department with inputs provided.

12. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
E*Pro has developed applications with following options for insurance
corporations
Claim status – Customers can now be informed about the status of their
processing claim.
Claim Payment – Customers can now be informed about the claim processed
status with the claim amount.
Eligibility - Customers can know about their claim eligibility amount over IVR.
Benefit Information- Customers can get the complete information about their
benefits from Insurance providers over IVR.

13. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Flight Cancellation – Notification to receive flight cancellation status due to
operational reasons. For e.g.: bad weather, airplane problem etc.
Missed Connection – Notification to receive the missed connection flight
information.
Departure Reminder – Notification to receive the departure information prior to
their departure.
Arrival Update – Notification to get update about flight arrivals.
Connecting Flight Information – Notification to receive connecting flight
departure information.
E*Pro has developed applications with the following features for travel
segments

14. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
E*Pro has developed the following for Healthcare organizations
Automated Refill: This application will send refill reminders to customers
who have refills available on selected maintenance medications.
Return to Stock : This application will notify Patients that their prescription
order is ready to be picked up and the same will be returned to stock if not
picked up.
Appointment Notification : Customers will be notified in prior about their
upcoming appointment with the doctor and other details.
Manage Appointment : Customers can now confirm/ Cancel/ Reschedule
their appointments over IVR.

15. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Voice Technologies: VXML, SALT, GRXML, CCXML, SSML
ASR /TTS: Nuance, Real speak, Telsima. Loquendo
Voice Platform: Holly Connect, Avaya Voice Portal, GVP, Voice Genie,
Tell me, Voxeo, MS Speech Server (OCS).
Languages: Java / J2EE, .NET, PHP, TCL, Perl
Databases: Oracle, MS SQL server, Informix, MySQL
Contact Center & CTI: Gensys, Avaya, Nortel
Tools: Audium, Avaya Dialog Designer, IR Designer

16. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Presented by
E*PRO INC.
East Coast Operation
1000 Rt. 9 North, Suite 303
Woodbridge, NJ 07095 USA
Phone: 732-283-0499  Fax: 732-283-0489
Midwest Operation
13011 Scott St.
Omaha, NE 68142 USA
Phone : 402 505 7790 Fax : 402 505 7798
Offshore Development Center
43, First Avenue, Ashok Nagar
Chennai – 600 083 INDIA
Phone: 91-44-24746043  Fax: 91-44-24718092
www.epro-tech.com

17. E*Pro Inc, 1000 Route 9 North, Woodbridge, NJ - 07095
Thank You
- E*Pro Team