1.
Organizational Friction
© The Lantern Group, Inc
Are environmental or social barriers limiting your employees’ performance?

2.
ORGANIZATIONAL
FRICTION
Are environmental or
social barriers limiting
your employees’
performance?
Organizational friction inhibits employees from operating at their
full potential. An estimated $1.8 trillion is lost each year in the US
alone due to barriers in workforce productivity.*
Knowledge workers spend over 80% of their time in meetings and responding to requests.
The average time an employee works before being interrupted is around 12-minutes. For
an average company, each email that is sent costs roughly a dollar in labor costs – a
midsize firm can easily spend over $1 million dollars a year, just in email.
Each of these factors are considered “friction” and they have a cost to them. They
reduce employee productivity, increase their stress level, lead to disengagement and
increase turnover – inevitably costing your organization money.
*Newtonix.

3.
ORGANIZATIONAL
FRICTION
Are environmental or
social barriers limiting
your employees’
performance?
1. We ethically
diagnose the friction
points inside your
organization and the
impact that they have on
productivity.
3. Removing these barriers
that drag your organization
down when it needs to
speed up will help your
workforce maximize its
potential.
2. We use these insights
to help you remove the
friction points that create
barriers to positive
behaviors or design new
friction points that stop
negative behaviors.

4.
Behavioral
Review
Strategic, behavioral and
cultural analysis of all
relevant data and existing
programs
Stakeholder
Assessment
Stakeholder interviews,
focus groups and
assessments to evaluate
current reality and define
future success
+
Behavioral
Analysis
Review and analyze data
to determine required
behaviors to achieve
desired outcomes and
identify current gaps
Solution
Design
Develop behaviorally
based programs and
interventions to drive
desired outcomes
Communicate
& Train
Build behaviorally
informed communications
and training to maximize
the program’s success and
drive behavior change
+
Diagnose Analyze Implement
The Behavioral Design Process
We diagnose the issues, design solutions, communicate
them to your employees, & train your people for success

5.
Behavioral Interventions
“Don’t change the man.
Change his environment”
R. Buckminster Fuller – Architect,
systems theorist, author, designer,
inventor, and futurist
Friction Diagnostics
We help you identify the friction points and understand
the social and environmental barriers that are impacting
your workforce (both positive and negative).
Workplace Design
Design your workplace to reduce friction – policy,
programs, environment.
Frictionless Communications
We create communications that help your change
initiatives and organizational transitions occur smoothly
with as little friction as possible.
Frictionless Workplace Workshops
Train your team how to detect and remove the social and
environmental barriers that are inhibiting productive work.

6.
Friction Diagnosis
Our diagnostic process provides
you with a deep understanding
of how friction is impacting the
behavior of your people and
where to remove or create
friction to drive the right
behaviors and outcomes.
Organizational friction
refers to the often-invisible
factors that slow us down,
sap our attention, steal our
energy and cost us money.
Organizations need to
get a clear picture of how
friction is influencing their
employees in order to
drive the right behaviors.
We help you identify the
friction points and
understand the social and
environmental barriers
that are impacting your
workforce (both positive
and negative).
Is friction limiting the behaviors within your organization?

7.
Workplace Design
Our workplace design helps
create a programs, policies, and
environments that increase your
company's overall performance
and improve your employee
satisfaction levels.
Is your workplace designed to help drive the behavior of your people?
When your workplace (both the
physical environment and your
employee programs) is not
designed with human behavior
in mind it can lead to frustration
wasted time, bad habit formation
and more.
We work with you to
design a new workplace
that removes the negative
friction and creates new
sources of positive friction
where needed (e.g. to
stop bad habits).

8.
Frictionless Communications
Our communication process
combines world-class graphic
design, creative copy, and
behavioral science principles
to alleviate the angst and
confusion that change brings and
help your employees' transition
quickly and positively to the new
environment.
Do your communications drive the right culture?
*i.e., reorgs, new product launches, mergers and acquisitions, new employee programs, new
employee platforms and tools.
Friction often increases
when organizations are
going through transition
points.*
Oftentimes, the
communication around
these transitions is
part of the problem.
.
We specialize in creating
communications that help
your change initiatives
and organizational
transitions go smoothly.

9.
Frictionless Workplace
Workshops
Our experts train your team to
detect and remove the barriers
that are inhibiting their work
and how and when to add
positive social and
environmental barriers that can
stop bad habits and increase
organizational effectiveness.
Reducing friction requires
that everyone in the
organization learn how to
spot friction, identify its
root cause and remove it
when possible.
We build and facilitate workshops
and teambuilding events that
increase the effectiveness of
your teams through an
understanding of both positive
and negative friction.
Does your team understand the barriers that limit their effectiveness?

10.
Driving Performance
What Makes Us Unique?
Behavioral Science
We apply scientific
principles to increase
employee motivation
Motivational Experts
We have over 20 years’
experience in motivating
employees
Alignment
We help align all your
programs & stakeholders to
amplify the motivational power
of each other
Holistic Approach
Our focus is on all the
drivers of behavior – not
just money or rewards