7. Click to engage the website and view subpages

16. We want our search results fast

17. We don’t want to spend time “digging”

19. This is down from 4 seconds in 2006

20. After 3 seconds, up to 40% will abandon your website

21. 75% of online consumers left for a competitor’s site rather than suffer delays

22. 88% of online consumers are less likely to return to a site after a bad experience

27. Click to engage the website and view subpages

41. Fast & efficient direction

42. Specialized sections

43. Guide the visitor

44. Contact info on all pages

45. Offer multiple ways

46. Focus on architecture

47. Avoid “Dead Ends”

48. Adhere to 3 click rule

49. Keep homepage light

50. Categorize