This presentation is a set of slides I delivered at the recent Annual Conference of The Law Office Management Association. The topic was "The Firm of the Future - Current and Emerging Trends". The slides helped participants identify the various forces which are currently impacting their firms, as well as to identify the forces that will enable them to identify emerging trends and forces for the future. The session involved wireless audience response feedback, courtesy of my sponsor, Turning Technologies (TurningPoint) which will serve as a base for a planned White Paper. The underlying message is that change is set to impact all industries, and it is up to the various leaders within organizations to ensure their organization is on the forefront of change, and is able to be proactive in their solution.

1. The Firm of the Future
Current & Emerging Trends

2. Contact Information
Kyle Couch
President & CEO
Spectrum Organizational Development Inc.
P :: 416-602-9252
E :: kyle@spectrumdevelopment.ca
Twitter :: @kylecouch
LinkedIn :: ca.linkedin.com/in/kylecouch

3. Today’s Format

4. Let’s Talk About
The
Future
Change
Today
Tomorrow

5. The Wisdom of Crowds

6. Let’s Work Together

7. How
was
lunch
today?
A. Just
like
home
B. Yummy
C. Decent
D. I
could
do
be=er

8. Change is Not Coming …

9. The CBA Knows it is Here

10. Law Firms in Transition

11. The State of Professional Services: 2013

12. PS Framework

13. Heatmap 2013

14. How
many
reports
have
YOU
read?
A. All
4
B. 3
C. 2
D. 1
E. None

15. Trends

16. Definition

17. Anticipate

18. Or Don’t …

19. Skills & Habits

20. If You Learn One Thing …

21. Trendwatching.com
1. Know WHY You are Tracking
2. Have a Point of View
3. Weave Your Web of Resources
4. Understand Trends
5. Embed and Apply

22. Start Your Scan

23. Lovemark

24. Can you be a Lovemark?

25. Change in Organizations

26. The Reality
Change
Customer
Technology
Business

27. Predictable Pattern

28. Third Wave of Law
“Change is the process by which the
future invades our lives”

29. Change Equation
D x V x I > R

30. Kotter – 8 Stages

31. Industries Are Changing

32. Niagara Falls

33. Classifieds

34. Movie Rentals

35. Hotels

36. Newspapers

37. Vehicle Purchasing

38. Taxi

39. Accounting

40. Legal?

41. YorkU Magazine

42. Does Legal Need to Change?
A. True
B. False

43. Is
Your
Firm/OrganizaNon
…
A. Well
on
their
way
B. Moving
Along
C. Not
Even
Started
D. Not
Aware

44. Current Trends

45. Towards Tomorrow

46. Which Forces Keep You Awake?
A. Technology
B. Pricing
C. Competition
D. Culture
E. Talent
F. Capability

47. Technology
A. Social
Media
B. Infrastructure
C. Video
Conferencing
D. Online
Presence

48. Pricing
A. CompensaNon
Model
B. Customer
Demands
C. Low
Price
OpNons
D. Create
Value
Add

49. CompeNNon
A. US
Entrants
B. Online
Only
C. Overseas
D. New
OpNons

50. Culture
A. Legacy
Issues
B. Baby
Boomers
C. GeneraNon
Y
D. Silos

51. Talent
A. Shortage
B. Gender
C. Succession
Planning
D. Free
Agency

52. Capability
A. Skill
Shortage
B. Budget
C. Fear
/
Entrenched
D. Training
Gaps

53. The
Firm
of
the
Future
AnNcipate
Listen
Plan
Three Abilities

54. Anticipate

55. Listen

56. Plan

57. The Firm of the Future
Current & Emerging Trends