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One Stop Shop Investors Service Center

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Kazakhstan has launched a One Stop Shop Investors Service Center in 2016. Investors who are applying for licenses and permits in Kazakhstan shall no longer need to visit various ministries or government agencies. More than 363 permits and licenses will be issued through the One Stop Shop. The One Stop Shop will facilitate investment activities and reduce administrative and bureaucratic barriers.

In 2015 One Stop Shop piloted to provide public services only for the investors implementing priority investment projects. From its start more than 200 meetings with investors were conducted.

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One Stop Shop Investors Service Center

  1. 1. Ministry for Investments and Development of the Republic of Kazakhstan Investment Committee INVESTORS SERVICE CENTER Astana, 2016
  2. 2. One Stop Shop for Investors “One Stop Shop“ principle Central Executive Authorities: 1. MID 2. MNE 3. ME 4. MF 5. MIA 6. MHSD 7. MFA 8. MA 9. MD 10. MJ 11. MCS 12. MES Existed route Local Executive Bodies: 1. Astana 2. Almaty 3. Akmola reg. 4. Aktobe reg. 5. Almaty reg. 6. Atyrau reg. 7. East-Kaz reg. 8. Zhambyl reg. 9. West-Kaz reg. 10. Karagandy reg. 11. Kostanay reg. 12. Kyzylorda reg. 13. Mangystau reg. 14. Pavlodar reg. 15. North-Kaz reg. 16. South-Kaz reg. GP, SC, NB, ACSAA, NSC Public Authority The Investor Service Centre was created to facilitate rendering public services to investors. The mechanism will considerably reduce investors’ participation in the process of documentation preparation. Direct contact of Investors with public authorities will be simplified. Results of the Investor Service Centre for 2015 Public services were facilitated to the companies in the of machine building industry, food processing, electrical equipment, design &engineering, etc. Government Resolution №70 on the “One Stop Shop for Investors Implementation Rules” were introduced on 17 February 2015 27 Joint Decrees and Regulations on assignment of responsible persons at the public central and local authorities for rendering public services to investors were adopted. Around 200 meetings with investors were conducted at the Investors Services Centre. Call-centre 8(7172)75-45-40 for investors consultations. Around 363 public services for investors were identified. In 2015 the Investor Service Centre worked only for Priority Investment Projects In 2017 One Stop Shop principle will be launched for the investors in regions on basis of Public Service Centers From 2016 the Mechanism is to be launched for ALL investors The Investors Facilitation System Automation is in process, it will help investors to apply and monitor application process online. Public Authority Public Authority Public Authority Public Authority Public Authority Public Authority
  3. 3. Investor Investments Committee Investor’s registration Public Authorities Experts and specialists consulting services Appeal for consultation on investment project implementation Registration in the database Creation of the personal account Issuance of the identification number Interaction with the public bodies and organizations based on the “One Stop Shop“ principle Assistance in obtaining public services Admission and consultancy Support of investment projects Investment projects development monitoring Persons responsible for cooperation in rendering of public services: Deputy Minister or Mayor Head of the structural subdivision Performer Roadmap for Investment Project Implementation Information and reference materials Application via personal account Provision of public services reminders timing Investment project’s coordinator Obtainment of public services Resolution of the Government of the Republic of Kazakhstan “One Stop Shop for Investors Implementation Rules” Public Service Center – permission document issuance based on the investor’s request
  4. 4. Support of the Investors Service Centre Issuance of a document Business days Online notice of a current state of review REQUEST REQUEST on experts participation Provision of expert participation within one day Consultation (information support) Application submission PROVISION OF PUBLIC SERVICES (support and monitoring) Within 15 days Within 20 days Within 5 days If issue is complex response in a written/electronic form within one day