3. Survey Participation With the new web-based 2006 survey, LANO’s response rate more than tripled to 22%. * 2005 Hurricanes impacted survey participation. *
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9. Appendix: 2006 Survey Responses 2006 LANO Member Interfaces Questions 2006 LANO Reputation Questions 65% It is important to me that a LANO office be convenient and easily accessible. Location 26 69% I am satisfied with the information presented on the LANO website. Website 28 78% I receive sufficient communication from LANO. Communication 23 27 21 16 22 18 19 20 # Location Website Communication Communication Customer Service Customer Service Customer Service Member “Interface” 47% I feel connected to LANO through my LANO field office. 48% I am satisfied with LANO's responsiveness to questions I submit through the website. 55% LANO's products and services are properly advertised. 67% I clearly understand the benefits of LANO membership. 71% LANO staff is able to answer questions I have related to LANO products and services. 74% Overall, I am satisfied with the responsiveness of LANO's staff. 87% Overall, LANO employees are professional, polite, and courteous to me. Favorable % Question 46% I am satisfied with the cost savings I receive from my LANO membership. 24 78% LANO's membership dues are reasonable. 25 83% I rarely think about discontinuing my LANO membership. 10 84% LANO is headed in the right direction for future success. 6 87% Overall, I am satisfied with my LANO membership. 7 89% I am committed to renewing my LANO membership for the next two years. 8 90% I would not hesitate to recommend LANO membership to a friend. 9 Favorable % Question #