Laura Seargeant Richardson

54 Abonné

Professionally speaking, I specialize in customer experience strategy, research and design and was recently offered the VP of Customer Experience at a Fortune 50 company. In my career, I have been involved in almost every industry including consumer, financial, travel, healthcare, retail, education and automotive. My recent projects involve creating customer experience strategies for clients and innovating customer experience ecosystems. My clients have included: Best Buy, HP, Disney, TrueCar, Expedia, Cancer Treatment Centers of America, United Rentals, Thermo Fisher, The New York Times and AT&T among others. I have taught customer experience strategy, emotional design/kansei engineering.

design frog design emotion sandbox summit play emotion_engine emotion_timeline m3 methods frog customer service customer relationship management customer experience business strategy super powers future mit transformers toycon rejuvenile kids designer disney design research synaesthesia product_design prodct_design iit deconstructing research collaborating transforming behavior gesture interactions crowdsourcing co-creation pleasure_analysis wtc triptych medical synesthesia idsa frog_design

Tout plus

Activité
À propos

Laura Seargeant Richardson

Présentations

Deconstructing Design (Laura Seargeant Richardson)

Synesign - The Intersection of Synaesthesia & Design

Design Research Methods Landscape 2008

We Are All Designers of Play (Rethinking Toy Design)

Future Of Play (Keynote:MIT:2010:Sandbox Summit)

Customer Experience Strategy: The 12 Experience Values That Matter Most to Customers

J’aime

Pat Kane's presentation to BBC Digital Futures, 2006, on 'The Ambiguity of Play'