Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
Saleability of a product
delivery
quality
price
A function of a
cost, profit margin
and markets forces
A function of the
o...
Quality
means
A degree
of
excellence Conformance
with
requirements
Delighting
customers
Fitness
for
purpose
Freedom from
d...
 In the context of ISO 9000, quality is
concerned with the totality of the
characteristics that satisfy needs.
 Quality ...
Quality is separating good from bad
parts without feedback to the
production process.
Final Inspection
Quality Developing ...
 This is the process of checking that a product,
service, or system meets specifications and
that it fulfils its intended...
 Verification is a quality control process that is
used to evaluate whether or not a product,
service, or system complies...
 Validation is a quality assurance process of
establishing evidence that provides a high
degree of assurance that a produ...
Interested Party Success Criteria
Owner Financial return
Employees Job satisfaction, pay and conditions and
quality of lea...
Trading of
goods and
services with
Chinese and
Indian traders
Trading through
customer-
supplier
relationship*
Due to dama...
 International Organization for
Standardization (ISO)
 ISO is Greek root meaning equal
 These standards are guidelines ...
TQM
( Employee involvement and
Product improvement)
ISO
(certification
shows that an
organization is
following well-
estab...
 ISO standards are just a Quality Management
System (QMS) with specific guidelines on how to
document the processes. ISO ...
ISO
9000
series of standards
Contains technical
specifications or
other precise criteria
as guidelines
provides a tried an...
 ISO 9000 is a set of five guideline standards
that define the requirements for an effective
quality management system. O...
1. ISO 9001:2008
2. ISO 9001:2000
3. ISO 9000:2005
4. ISO 9004:2000
5. Malcolm Baldrige National QualityAward
6. European ...
9. CAPA Quality Systems
10. ISO 14001
11. ISO 27001 and Information
Security
12. ISO 17025Testing and Calibration
13. AS 9...
 International Organization for
Standardization’s ISO 9001:2008 series
describes standards for a QMS addressing the
princ...
 Organizations can participate in a continuing
certification process to ISO 9001:2000 to
demonstrate their compliance wit...
 ISO 9000:2005 provides information on the
fundamentals and vocabulary used in quality
management systems.
 ISO 9004:200...
 It is a competition to identify and recognize
top-quality U.S. companies. This model
addresses a broadly-based range of ...
 European foundation for Quality
Management’s EFQM Excellence Model
supports an award scheme similar to the
Malcolm Baldr...
 National Quality Institute presents the
Canada Awards for Excellence on an annual
basis to organizations that have displ...
 Alliance for Performance Excellence is a
network of state, local, and international
organizations that use the Malcolm B...
 A CAPA Quality System is absolutely essential in
some format for a complete quality
management program. What it is calle...
 ISO 14001 is the most well-known standard in
the ISO 1400 family. Unlike many other quality
control standards, the ISO 1...
 Information security is part of the world of
information technology and that is where ISO
27001 comes in. ISO 27001 play...
 ISO 17025 provides a roadmap of the general
requirements needed by testing and calibration
laboratories to prove compete...
 AS9100, the Aerospace Quality Management
System standard provides guidance for
suppliers, designers, and manufacturers a...
ISO Certify organizations
 ISO does not certify organizations. Many
countries have formed accreditation bodies
to authori...
ISO 9000:2000
certification* ISO 9001:2000
Certification
*commonly preferred and known; actual standards to which an
organ...
 Applying organizations is assessed based on
an extensive sample of its sites, functions,
products, services, and process...
1. External Audit
• Auditing by external certification body
2. Internal Audit
• Audits by internal staff trained for this ...
 The aim is a continual process of review and
assessment, to verify that the system is
working as it’s supposed t, find o...
Create a more efficient, effective operation
Increase customer satisfaction and retention
Reduce audits
Enhance marketing
...
 Principle 1: Customer Focus
 Principle 2: Leadership
 Principle 3: Involvement of People
 Principle 4: Process Approa...
 Organizations depend on their customers
and therefore should understand current and
future customer needs, should meet
c...
 Leaders establish unity
of purpose and
direction of the
organization.They
should create and
maintain the internal
enviro...
 People at all levels are the essence of an
organization and their full involvement
enables their abilities to be used fo...
 A desired result is achieved more efficiently
when activities and related resources are
managed as a process
 Identifying, understanding, and
managing interrelate processes as
a system contributes to the
organization’s effectivene...
 Continual improvement of the organization’s
overall performance should be a permanent
objective of the organization.
 Effective decisions are based on the analysis
of data and information.
 An organization and
its suppliers are
interdependent and
a mutually
beneficial
relationship
enhances the ability
of both...
ISO 9000
ISO 9000
Prochain SlideShare
Chargement dans…5
×

ISO 9000

These standards are guidelines on how to document the processes in specific industries. The goal is consistency and a set of complete, easy to follow instructions. ISO 9000 is a set of five guideline standards that define the requirements for an effective quality management system.

  • Soyez le premier à commenter

ISO 9000

  1. 1. Saleability of a product delivery quality price A function of a cost, profit margin and markets forces A function of the organization’s efficiency and effectiveness Determined by the extent to which a product or a service successfully serves the purposes of the user during usage
  2. 2. Quality means A degree of excellence Conformance with requirements Delighting customers Fitness for purpose Freedom from defects imperfections or contamination Fitness for use Totality of characteristics of entity that bear on its ability to satisfy implied or stated needs
  3. 3.  In the context of ISO 9000, quality is concerned with the totality of the characteristics that satisfy needs.  Quality is defined as the degree to which a set of inherent characteristics fulfill the requirements.
  4. 4. Quality is separating good from bad parts without feedback to the production process. Final Inspection Quality Developing during the production process Inspection is shifted into the production process, prevention, process orientation Quality is defined, planned, and supervised company-wide Commitment to management, participation of employees, step by step improvement Quality Control Quality Assurance Quality Management
  5. 5.  This is the process of checking that a product, service, or system meets specifications and that it fulfils its intended purpose.  Validation can be expressed by the query, “Are you building the right thing?”  Verification, on the other hand, by “Are you building it right?”
  6. 6.  Verification is a quality control process that is used to evaluate whether or not a product, service, or system complies with regulations, specifications or conditions imposed at the start of a development, scale-up or production.  Often an internal process
  7. 7.  Validation is a quality assurance process of establishing evidence that provides a high degree of assurance that a product, service, or system accomplishes its intended requirements.  This often involves acceptance of fitness for purpose with end users and other product stakeholders.
  8. 8. Interested Party Success Criteria Owner Financial return Employees Job satisfaction, pay and conditions and quality of leadership Customers Quality of products and services Community Contribution to the community – jobs, support for other traders in the community - care for the local environment Suppliers Satisfactory mutual trading Investors Value of shares Government Compliance with legislation
  9. 9. Trading of goods and services with Chinese and Indian traders Trading through customer- supplier relationship* Due to damaged reputation, broken promises etc., ISO 9000 comes in *Based on trust and confidence
  10. 10.  International Organization for Standardization (ISO)  ISO is Greek root meaning equal  These standards are guidelines on how to document the processes in specific industries. The goal is consistency and a set of complete, easy to follow instructions.  ISO guidelines is where the TQM process can become a bit overwhelming.
  11. 11. TQM ( Employee involvement and Product improvement) ISO (certification shows that an organization is following well- established industry standards) * ISO is the process that typically shifts an organization's culture to allow successfulTQM implementation
  12. 12.  ISO standards are just a Quality Management System (QMS) with specific guidelines on how to document the processes. ISO is not, however, a way to get aroundTotal Quality Management.  Since ISO is focused on consistency and record- keeping, while TQM is focused on employee involvement and product improvement, they go hand in hand. Both are customer requirements focused, but Total Quality Management is really the driving factor.
  13. 13. ISO 9000 series of standards Contains technical specifications or other precise criteria as guidelines provides a tried and tested framework for products’ satisfaction of customers’ expectation
  14. 14.  ISO 9000 is a set of five guideline standards that define the requirements for an effective quality management system. Of the five, only three are certification standards (ISO 9001, 9002 and 9003); both ISO 9000 and 9004 are guidelines for the other three.
  15. 15. 1. ISO 9001:2008 2. ISO 9001:2000 3. ISO 9000:2005 4. ISO 9004:2000 5. Malcolm Baldrige National QualityAward 6. European foundation for Quality Management’s EFQM Excellence Model 7. CanadaAwards for Excellence 8. Alliance for Performance Excellence
  16. 16. 9. CAPA Quality Systems 10. ISO 14001 11. ISO 27001 and Information Security 12. ISO 17025Testing and Calibration 13. AS 9100
  17. 17.  International Organization for Standardization’s ISO 9001:2008 series describes standards for a QMS addressing the principles and processes surrounding the design, development and delivery of a general product or service.
  18. 18.  Organizations can participate in a continuing certification process to ISO 9001:2000 to demonstrate their compliance with the standard, which includes a requirement for continual improvement of the QMS.
  19. 19.  ISO 9000:2005 provides information on the fundamentals and vocabulary used in quality management systems.  ISO 9004:2000 provides guidance for improvement methods  However, neither of these standards can be used for certification purposes as they only provide the standards and not requirements.
  20. 20.  It is a competition to identify and recognize top-quality U.S. companies. This model addresses a broadly-based range of quality criteria, including commercial success and corporate leadership. Once an organization has won the award it has to wait several years before being eligible to apply again.
  21. 21.  European foundation for Quality Management’s EFQM Excellence Model supports an award scheme similar to the Malcolm Baldrige Award for European companies
  22. 22.  National Quality Institute presents the Canada Awards for Excellence on an annual basis to organizations that have displayed outstanding performance in the areas of Quality and Workplace Wellness, and have met the institute’s criteria with documented overall achievements and results
  23. 23.  Alliance for Performance Excellence is a network of state, local, and international organizations that use the Malcolm Baldrige National Quality Award criteria and model at the grassroots level to improve the performance of local organizations and economies.
  24. 24.  A CAPA Quality System is absolutely essential in some format for a complete quality management program. What it is called is not as important as the fact that it absolutely must exist within the quality program. A CAPA quality system is a required part of ISO compliance, and is a vital part of TQM practices. The corrective action, preventive action program is the means by which unforeseen issues are addressed, remedied, and eliminated.
  25. 25.  ISO 14001 is the most well-known standard in the ISO 1400 family. Unlike many other quality control standards, the ISO 14001 standard does not have any exact measures. Achieving certification is based upon meeting all three of the components of the ISO 14001 Environmental Management Standards; minimizing how business operations negatively impact the environment, complying with the regulations and laws outlined in the EMS and continual improvement.
  26. 26.  Information security is part of the world of information technology and that is where ISO 27001 comes in. ISO 27001 plays an integral part in the information security management process. An information security management process is a set of policies that focuses on the need for information security within the information technology area.
  27. 27.  ISO 17025 provides a roadmap of the general requirements needed by testing and calibration laboratories to prove competency. ISO17025 is not the only method of accreditation, but it does provide a level of visibility that few other programs offer because it is an internationally- recognized standard. Companies who are looking to contract out testing services very often look for ISO17025 accreditation for this very reason.
  28. 28.  AS9100, the Aerospace Quality Management System standard provides guidance for suppliers, designers, and manufacturers alike, and is now a several-part-series of standards that cover inspection, maintenance, and the requirements for aerospace suppliers and distributors.
  29. 29. ISO Certify organizations  ISO does not certify organizations. Many countries have formed accreditation bodies to authorize certification bodies, which audit organizations applying for ISO 9000 compliance certification.
  30. 30. ISO 9000:2000 certification* ISO 9001:2000 Certification *commonly preferred and known; actual standards to which an organization’s quality management can be certified with an ISO 9001:2000 certification
  31. 31.  Applying organizations is assessed based on an extensive sample of its sites, functions, products, services, and processes  An ISO certificate is not a once-and-for-all award, but must be renewed at regular intervals recommended by the certification body, usually around three years.
  32. 32. 1. External Audit • Auditing by external certification body 2. Internal Audit • Audits by internal staff trained for this process Two types of auditing are required to become registered to the standard.
  33. 33.  The aim is a continual process of review and assessment, to verify that the system is working as it’s supposed t, find out where it can improve and to correct or prevent problems identified.
  34. 34. Create a more efficient, effective operation Increase customer satisfaction and retention Reduce audits Enhance marketing Improve employee motivation, awareness and morale Promote international trade Increase profit Reduce waste and increases productivity 1 2 3 4 5 6 7 8
  35. 35.  Principle 1: Customer Focus  Principle 2: Leadership  Principle 3: Involvement of People  Principle 4: Process Approach  Principle 5: System approach to management  Principle 6: Continual Improvement  Principle 7: Factual approach to decision making  Principle 8: Mutually beneficial supplier relationship
  36. 36.  Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
  37. 37.  Leaders establish unity of purpose and direction of the organization.They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
  38. 38.  People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.
  39. 39.  A desired result is achieved more efficiently when activities and related resources are managed as a process
  40. 40.  Identifying, understanding, and managing interrelate processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives
  41. 41.  Continual improvement of the organization’s overall performance should be a permanent objective of the organization.
  42. 42.  Effective decisions are based on the analysis of data and information.
  43. 43.  An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

×