The Sisyphean task of transforming Government
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Presentation by Laurence Millar to GOVIS conference in Wellington New Zealand 20 May 2009
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The Sisyphean task of transforming Government
- 1. The Sisyphean Challenge of Transforming Government Laurence Millar 21 May 2009
- 3. STRATEGY
- 5. Where we are today
- 6. E-services – 2007 goal
- 11. Work streams / Development Goals
- 12. www.govt.nz
- 22. Actors in the all-of-govt model
- 24. 2. “Can you prove it, please” 1. “Hi. I’m Jenny” 5 .“Hi Jenny, what can I do for you?” 3. “igovt: Please tell the agency who I am” 4. “You are dealing with Jenny”
- 40. E-Government and IT Office of Management and Budget
- 50. ASB? On the journey from the Industrial Age to the Information Age - where are we? Industrial age Information age TradeMe? Air New Zealand? New Zealand Gov’t? Swedish Gov’t?
Editor's Notes
- Tara Hunt – Web 2.0 - 9 rules, I will just highlight 2The Long Tail Chris Anderson (2004). Mass personalisation – Amazon, constantly update information that you provide to themMore unpopular books soldThe way we interact will determine the level of trust that we achieveOriginal model for all of government design including identity management.Shared logon does not involve the identity management actor.Over the last 2-3 years we have been witnessing (and increasingly been drawn into) an acceleration of the social and technological change brought about by the Internet.What does this mean for government – government 2.0. The Police Act Review wiki was a tremendous example of this: reaching out to people and inviting them to collaborate on public policy.1200 people at 80 public meetings over 8 weeks5,000 NZ visitors (24,000 total) over 8 days on the wikiGovernment taking some real risks in using new tools to engage with the public - and learning some valuable lessons along the way. You’ll see a lot more of this from us in the next 12 monthsOf course, it isn’t just these more formal channels that are changing the environment we operate in.Three years ago, we had a young graduate start at the Commission and one of the first things that he did was create the SSC page on Wikipedia.At the time many of us were less than impressed - it was something else for us to manage (another risk, essentially). However, on reflection, it was an important lesson in adapting to this new environment. When he applied for the job, the first place he thought to look for information about SSC was wikipedia - and there was nothing there. Naturally, once he got the job, he rectified that apparent error.Thank you Matt.Downtown AucklandA public information mash upFrom last weekend HardTalk on BBC World – now on YouTubeWith viewers comments “Go Aunty Helen, you rock”Program Management ToolsImplementation Plans ensures agencies and Iniatitiaves/LoB’s are meeting goals each quarterPerformance Metrics provides transparency to citizens giving insight on how well initiatives/LoB’s are doingEVM ensures progress is being made while maintaining budgetPMA ScorecardAgencies are measured in Progress and StatusScores for \"status\" (on the left side) are based on the scorecard standards for successOMB assesses agency \"progress\" (on the right side) on a case by case basis against the deliverables and time lines established for the five initiatives that are agreed upon with each agency as follows Promotes transparency and accountabilityFocuses on IT security Emphasizes the importance of the opinion of the IG or Agency Head – he or she has significant in the ratingKey areas in which FISMA measures IT security progress include:Certifying and accrediting systemsTesting of Security controls and contingency plansAssigning a risk impact levelEmployee training in systems securityIncident reporting<number>E-Gov Initiatives Before/After for reference:IRS Free-FileBefore - Citizens faced burden and costs in filing taxesAfter - More than 3.9M citizens filed taxes online for free in the 2006 filing seasonGovBenefits.govBefore - Benefits eligibility information housed in multiple locations across multiple agency web-sitesAfter - A single location, www.govbenefits.gov, allowing citizens to determine their eligibility to nearly 1,000 benefits programsGrants.govBefore - Limited ability to apply for grants electronically – no single source for applications onlineAfter - Over 1,000 grant programs available for electronic application through a single location, Grants.gov.Disaster ManagementBefore - No single portal for citizens to receive disaster management related informationAfter - More than 70,000 registered users on www.DisasterHelp.gov, the citizen-focused source for federal emergency related informationE-PayrollBefore - 26 Payroll Systems across government with widely varying costs ($176/W2 average cost)After - 4 Payroll Providers reducing processing costs to approximately $126/W2 for FY2006Recruitment One-StopBefore - No centralized job search capabilities across the federal governmentAfter - Over 270,000 daily visits and more than 100,000 resumes created monthly via www.USAjobs.gov, the portal for federal job seekers