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CREATING
HIGH-PERFORMANCE
CULTURES
Using the Power of Internal Communications
This Guy is Costing American
Business $370 Billion per Year
Gallup Says…

• 71% of U.S. employees are not engaged in their work
Cost of Disengagement

• Higher safety incidents
• Loss of productivity
• Lower profitability
• Absenteeism
• Erodes organization’s
  bottom line
• Breaks the spirits of
  colleagues
Communication is the Cornerstone
to Engagement
But…the tools used now are ineffective!

  Emails    Bulletin Boards   Newsletters
Communication is the Cornerstone
to Engagement
Internal communication is ineffective when:
• There is no way to know if the messages are
   received or understood
• The message changes as it moves from
   CEO to front line staff
• Content is not relevant to a variety of
   audiences
• Information is outdated and easy to tune out
• Infrequency feeds the rumor mill
Highly Effective Internal
Communications
Leading indicator of Financial Performance

• Companies that have highly
  effective internal
  communications had 47%
  higher total returns to
  shareholders over the last five
  years compared to companies
  with the least effective internal
  communications.
PDP Integrated Modules
rNews
• Weekly Digital Newspaper
   – Internal Editorial Board determines
     content
       • Made up of broad cross section of
         employees
   – “Active Content” used in paper
   – Human interest stories engage
     employees
   – Structured communication vs. social
     media non-contextual commentary
   – Extends CEOs reach
   – Accelerates alignment to strategy
   – Ends rumor mill
PDP Integrated Modules
rPeople
• Directory of employees
   – Lists Name, Title, Tenure
   – Sorts by
     Shift, Group, Role, Team, Name,
     Tenure, & Event (Service
     Anniversary or Birthday)

• Personal photos may be
  uploaded
• Recognizes and
  celebrates employees!
PDP Integrated Modules
rScore
• Display of real time metrics
   – Data is automatically harvested
     directly out of clients’ systems
   – Archery target metaphor makes data
     easy to understand by all employees
• Trend views
   – Show the direction key performance
     metrics are headed
   – View granularities are
     daily, weekly, monthly, quarterly, and
     annually
   – Data fields provide added detail
• Creates line of sight on
  performance
PDP Solutions
• Touchscreen kiosks
  – Accessible on PCs
• Reporting tools
• Expert data
  management
• Proprietary software
• Patented SaaS
  application
Creating a World Where People
Drive Performance
Using the Power of Internal Communications

• Applied in
   –   Banking
   –   Government
   –   Healthcare
   –   Manufacturing
   –   Nonprofits

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Internal Communications Tools 9.12

  • 2. This Guy is Costing American Business $370 Billion per Year
  • 3. Gallup Says… • 71% of U.S. employees are not engaged in their work
  • 4. Cost of Disengagement • Higher safety incidents • Loss of productivity • Lower profitability • Absenteeism • Erodes organization’s bottom line • Breaks the spirits of colleagues
  • 5. Communication is the Cornerstone to Engagement But…the tools used now are ineffective! Emails Bulletin Boards Newsletters
  • 6. Communication is the Cornerstone to Engagement Internal communication is ineffective when: • There is no way to know if the messages are received or understood • The message changes as it moves from CEO to front line staff • Content is not relevant to a variety of audiences • Information is outdated and easy to tune out • Infrequency feeds the rumor mill
  • 7. Highly Effective Internal Communications Leading indicator of Financial Performance • Companies that have highly effective internal communications had 47% higher total returns to shareholders over the last five years compared to companies with the least effective internal communications.
  • 8. PDP Integrated Modules rNews • Weekly Digital Newspaper – Internal Editorial Board determines content • Made up of broad cross section of employees – “Active Content” used in paper – Human interest stories engage employees – Structured communication vs. social media non-contextual commentary – Extends CEOs reach – Accelerates alignment to strategy – Ends rumor mill
  • 9. PDP Integrated Modules rPeople • Directory of employees – Lists Name, Title, Tenure – Sorts by Shift, Group, Role, Team, Name, Tenure, & Event (Service Anniversary or Birthday) • Personal photos may be uploaded • Recognizes and celebrates employees!
  • 10. PDP Integrated Modules rScore • Display of real time metrics – Data is automatically harvested directly out of clients’ systems – Archery target metaphor makes data easy to understand by all employees • Trend views – Show the direction key performance metrics are headed – View granularities are daily, weekly, monthly, quarterly, and annually – Data fields provide added detail • Creates line of sight on performance
  • 11. PDP Solutions • Touchscreen kiosks – Accessible on PCs • Reporting tools • Expert data management • Proprietary software • Patented SaaS application
  • 12. Creating a World Where People Drive Performance Using the Power of Internal Communications • Applied in – Banking – Government – Healthcare – Manufacturing – Nonprofits

Editor's Notes

  1. Meaning they are emotionally disconnected from their workplaces and are less likely to be productive.
  2. "not engaged" or are "actively disengaged" in their work,
  3. For example, at the beverage company of Molson Coors, engaged employees were five times less likely than non-engaged employees to have a safety incident and seven times less likely to have a lost-time safety incident. In fact, the average cost of a safety incident for an engaged employee was $63, compared with an average of $392 for a non-engaged employee.Employees with the highest level of commitment perform 20% better and are 87% less likely to leave the organization, which indicates that engagement is linked to organizational performance. The national average turnover rate for disengaged employees is 23%. The cost of replacing an average worker is half a year’s salary, and that figure skyrockets to 150% for highly skilled workers according to Paulson Training.
  4. Cost of Poor hits all $26,041 is the cumulative cost per worker per yeardue to productivity losses resulting from communications barriers. IntranetsQuarterly Review MeetingsCant’ tell whether anyone is receiving the message and understanding the message
  5. Cost of Poor hits all $26,041 is the cumulative cost per worker per yeardue to productivity losses resulting from communications barriers. IntranetsQuarterly Review MeetingsCant’ tell whether anyone is receiving the message and understanding the message
  6. Nothing new in what we do – Everything is new about how we do it.