Delivering a Great ROI on Learning Investment
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How to deliver a great return on Learning Investment, Sally Cabrini, United Utilities
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Delivering a Great ROI on Learning Investment
- 1. Delivering a great return on our learning investment 8 October 2014 Sally Cabrini, Business Services Director, United Utilities
- 2. What I want to cover today Context for my business and the Learning & Development offering Who we are and our challenges Where we started in terms of L&D The issues we faced in our business What and how we deliver Outcomes and benefits Where are we now Our L&D capability and offering Future in UU involvement in key external partnerships External recognition Award-winning In summary…
- 3. Sally Cabrini Sally Cabrini Business Services Director
- 4. We own 57,000 hectares of catchment land 96 water treatment works 5,000 We have 42,000km of water mains, enough to wrap around the world! 575 wastewater treatment works 184 reservoirs 1,400km aqueducts UU has about skilled employees We bring three million households and 200,000 businesses in the North West an incredible 2,000 million litres of clean, clear water each day 72,000km of sewers, equivalent to four flights from Manchester to Sydney
- 5. UU - our vision and focus OUR VISION OUR BUSINESS To be a leading North West service provider and one of the best UK water and wastewater companies FOCUS The best service at the lowest sustainable cost delivered in a responsible manner
- 7. Political landscape “In case you have not heard it clearly enough already, listen well – customers’ bills will go down or the company will explain to its customers why” Sonia Brown – Chief Regulation Officer Ofwat [Nov 13]
- 8. UU - our customer promises Bills now and in future need to be kept as low as possible Revenue will go down Costs increase labour, power, chemicals
- 9. L&D: where we started from 2010 • No central records • Multiple suppliers • £6m annual spend • No understanding of skills gap • No clear return or investment • No central capability • No alignment against strategic drivers
- 10. L&D: what and how we deliver Virtual Learning Centre Defined curriculum all in one place Training Centres L&D Business Partners Leadership Programmes Talent Programmes Learning System SAP ENTERPRISE LEARNING
- 11. UU Graduates & Apprentices Apprentices of the Year Awards STEM ambassadors UU Apprentices team building
- 12. L&D: where are we now? Costs down 100% Training delivery increased by 300% 96% Customer Satisfaction 3,500 visits to Virtual Learning Centre every month
- 13. L&D: Future in UU Accreditations: Technical Training Centre
- 15. In summary Health & wellbeing • The service we provide directly contributes to the health and wellbeing of our customers Value for money Change • Enhanced L&D offering delivers value for money • Great return on investment • Contributed to improved business performance • Changed the way our people can learn • Embraced different cost effective channels and methods • Moved away from traditional methods of classroom training Experts • Now have extensive expertise within UU • No longer rely on funding expensive external training All in all, a great return on our learning investment!
- 16. Any questions?