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What is KM for?

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Keynote talk from KMUK2010 conference in London, June 2010.

Publié dans : Business
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What is KM for?

  1. 1. KMUK 2010 Lee Bryant, Headshift, June 2010
  2. 2. Introductions [welcome]
  3. 3. What is KM for?
  4. 4. Sense making in a world of information overload
  5. 5. Making better decisions
  6. 6. Building collective intelligence
  7. 7. Corporate memory and culture
  8. 8. Stimulating Innovation
  9. 9. Problems with KM
  10. 10. Dependent relationship with IT
  11. 11. Not given organisational responsibility
  12. 12. Too much focus on repositories, rather than flow
  13. 13. Too much focus on structure vs emergence
  14. 14. Assumptions about sharing for the ‘common good’
  15. 15. But it turns out KM thinking can help solve some pressing business problems ...
  16. 16. Ever increasing process at the expense of people b leep
  17. 17. Overcoming silos and disconnects
  18. 18. Wasting human talent through bureaucracy
  19. 19. Evolution in a fast-changing, complex world
  20. 20. Evolution in a fast-changing, complex world
  21. 21. The emerging field of social business
  22. 22. Adhocracy : simplifying organisational forms
  23. 23. Collapsing distance : intimacy + scale
  24. 24. How the social web can bring us together
  25. 25. How the social web can bring us together
  26. 26. Network (not just individual) productivity
  27. 27. Humanising the enterprise
  28. 28. Social Business Design connections content collaboration culture [social business design]
  29. 29. Social Business Design connections network-centric management Helping filter for content relevance focus on data collaboration creating a & signals for performance sharing culture culture improvement [social business design]
  30. 30. So ... why have KM people been slow to exploit social media and social business ?
  31. 31. KM people often the first to ‘get’ social business
  32. 32. KM people have the right skills, right concepts
  33. 33. But others took a lead in (shiny!) social media
  34. 34. Problems: power plays, IT dependence and silos
  35. 35. So how can KM ideas move out of the library and deliver real business improvement?
  36. 36. Knowledge networkers, connecting the firm
  37. 37. Find and open up data to improve performance
  38. 38. Analyse behaviour to drive service improvement
  39. 39. Help people filter, navigate and make sense
  40. 40. Design ‘architectures of participation’
  41. 41. KM ideas are good but KM IT practice is not so good.
  42. 42. Social business builds on KM, but focuses more on business improvement.
  43. 43. We need to take the best KM ideas mainstream, and move deeper into the business.
  44. 44. Thanks ! [welcome]
  45. 45. Thanks for listening! I am lee@headshift.com and live at http://www.headshift.com You can find this talk at http://www.slideshare.net/leebryant Except where otherwise stated, photos courtesy of Flickr using Creative Commons license. Thanks to the following photographers: http://www.flickr.com/photos/victoriapeckham/164175205/ http://www.flickr.com/photos/paul_irish/2379958609/ http://www.flickr.com/photos/yuan2003/403643949/ http://innovationcreators.com/wp/?p=194 http://www.flickr.com/photos/iconolith/458099966/ http://www.flickr.com/photos/antmoose/71277315/ http://www.flickr.com/photos/brianboulos/36957265/ http://www.flickr.com/photos/helico/404640681/ http://www.flickr.com/photos/pasotraspaso/2481113314/ http://www.flickr.com/photos/criminalintent/2699108040/ http://www.flickr.com/photos/acme/33300880/ http://www.flickr.com/photos/bswise/4405875417/ http://www.flickr.com/photos/peterkaminski/1688635/ http://www.flickr.com/photos/kevincollins/92989747/ http://www.flickr.com/photos/sneakerdog/315377551 http://www.flickr.com/photos/pushandplay/2968259379/ http://www.flickr.com/photos/cote/54408562/ http://www.slideshare.net/leisa/ambient-intimacy http://www.flickr.com/photos/featheredtar/2305070061/ http://www.flickr.com/photos/nurpax/3721686206/ http://www.socialmediatoday.com/SMC/41996 http://paperbackdreams.com/images/uploads/Future_Shock_1971.jpg http://gapingvoid.com http://www.usdesignstudio.co.uk/ http://www.flickr.com/photos/violator3/93589371/