This document discusses different approaches to communication as a boss and argues that an "open door policy" is not the most effective approach. It recommends implementing systematic communication through four layers: instant feedback, weekly meetings to discuss results and tasks, monthly meetings to review key performance indicators and goals, and semi-annual meetings for employee reviews and career development. The key benefits of systematic communication are total control over the agenda, engaged employees who come prepared, and no interruptions to concentration.
5. That's why you have
an open door policy
• Everyone can come
at any time
6. That's why you have
an open door policy
• Everyone can come
at any time
• You are happy to
chat about anything
they want
7. That's why you have
an open door policy
• Everyone can come
at any time
• You are happy to
chat about anything
they want
• You don't have to ask
- if it's important, it will
come up
8. And that makes you the
best boss ever, right?
(or at least in your company)
9. And that makes you the
best boss ever, right?
(or at least in your company)
10. Everyone can come
at any time
• Your concentration is destroyed by
interruptions
• Employees are still discontent because if
don't ask, you don't care
11. No agenda or
minutes
• No agenda means you work by your
employees' agenda
• They don't tell you awkward facts
• Important issues tend to go unnoticed
until they turn into fires
24. The meeting itself
• Review and prioritize
the agenda first
• Discuss each item,
putting into the
minutes every
decision reached
25. The meeting itself
• Review and prioritize
the agenda first
• Discuss each item,
putting into the
minutes every
decision reached
• Schedule an
additional meeting if
out of time
28. In between meetings
• Resist the urge to
discuss something
right away
• Put it into the next
meeting's agenda
29. In between meetings
• Resist the urge to
discuss something
right away
• Put it into the next
meeting's agenda
• Encourage your
employees to do
the same