NetStreams Technical Support Summary Slides

1. Technical Support Process(You must know what to do FIRST and THEN do your best)

2. Customer Satisfaction Priority #1 ===========Rating Definitions ========================================= 5 - Excellent: This really exceeded my expectations. 4 - Above Average: This was better than my expectations. 3 - Average: This was about what I expected. 2 – Below Average: This met some of my expectations (like communication). 1 - Poor: This did not meet my expectations at all. ==================================================================

4. Integrated Systems - “Tech support is THE BEST of all of the manufacturers we deal with. Your techs always get us through a jam very quickly and efficiently. Thank You for a truly outstanding product. Keep up the excellent work.”

5. House of Home Theater - “You guys couldn’t be any better, well maybe if you gave away free cash!!! Kidding aside, your tech support is by far the best I have ever dealt with, and I have dealt with just about everybody. ”

6. Ambient Audio Video - “This was the best experience I have had with any technical support call to any manufacturer. The person I talked to was not only knowledgeable but very friendly and made me feel comfortable with the product. They even called back to make sure I was able to resolve my issue. Most importantly, I feel very comfortable that when I call in, the experience will be the same.”

9. Supports Local Time Zones

10. Knowledgebase separates out as standalone and is in NetStreams Forums as well