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Using Social
Media for
Professional
Development
Liz Gross
Wisconsin Association of Student Financial
Aid Administrators
Spring 2012 Conference

@LizGross144
#WASFAA
Social media isn’t just for kids.
Who uses social media?
Men              60%             White, non-Hispanic63%
Women              69%           Black, non-Hispanic 69%
18-29            83%             Hispanic             66%
30-49            70%             Urban                67%
50-64            51%             Suburban             65%
65+              33%             Rural
                                    61%
       65% of all internet users
Source: The Pew Research Center’s Internet & American Life Project, April 26
– May 22, 2011 Spring Tracking Survey. N = 2,277 adults, including 755 cell
phone interviews. Interviews were conducted in English and Spanish.
My campus is not
                                  supporting out of
                                  state travel. I use
                                    Twitter to stay
                                  connected to my
                                     professional
                                   colleagues & to
                                     keep up with
                                        trends.


Beth Moriarty, Ed.D.
Director of Res Life & Housing
Bridgewater State University
Adjunct Student Affairs Faculty
I specifically used Twitter
                    to connect with people in
                    student affairs prior to the
                    2010 ACPA conference. I
                         generally am not
                         comfortable with
                      networking, so Twitter
                         helped ease that
Christophe              discomfort as I had
r Conzen             already “broken the ice”
Director of              with a number of
Campus Activities     colleague. I continued
Suffolk County         those connections…
Community
College
through Facebook,
                      which helped me to
                     grow even closer with
                     some colleagues and
                     also use that to have
                    some more one-on-one
                       conversations that
                     eventually turned into
Christophe              collaborating on
r Conzen             conference sessions
Director of
Campus Activities
                     and publications. I’ve
Suffolk County          now done more
Community                 conference
College
Your Turn   Has anyone here made
            the leap into connecting
             with peers using social
             media? Care to share
                 your thoughts?
A social media story…

       March 2009: ACPA Conference

       • My first conference tweetup
       • Attendance: 7
       • Conference hashtag: slow but
       steady
       • Rey & Greg present about
       Facebook
A social media story…

       October 2009: My Couch

       • Begin participating in #SAChat
       • Meet Ed
       • Rey jumps in a few weeks later
       • I geek out because I “know him”
A social media story…

       Summer 2010: In Class

       • I need a mentor for doctoral
       program
       • Realize Rey would be perfect
       • Ask Rey to be my mentor and
       member of my committee
       • Rey says yes!
A social media story…

       January 2011: My Inbox

       • Asked to write an article for ACUHOI
       • Co-author with TJ
       • I have no idea who TJ is. We email.
A social media story…

       February 2011: Chicago

       • Crash the ACUI tweet up
       • Meet many twitter buddies,
       including Ed, for the first time
A social media story…

       March 2011: Austin, TX

       • Attend South by Southwest
       • Meet Rey in person for the first time
       • Develop wonderful professional
       relationship with Rey and Ed
A social media story…

       May 2011: Miller Park

       • Ed and I “overhear” a Twitter
       conversation between Rey and TJ
       • Within a month, we’ve planned a
       week-long research project in Florida
       • Turns out Greg will be there
A social media story…
August 2011: Gainesville, Florida
A social media story…
  March 2012: Austin, TX
How do you find people?
Build your bio
•   Name
•   Job title/function
•   Personal & professional interests
•   Location

    Without a bio, people have
    no reason to connect with
               you.
Start with who you know
• On Twitter…
  – @MelissaHaberman
  – @ThisItalianGirl
  – @karynjoygraham
• Stalk their followers & who they follow
• Ask for recommendations
• Get lost in Twitter lists
  – Try Melissa’s financial aid pros list
Seek out groups
• On Facebook
  – “The Student Affairs Collaborative”
  – “Women’s Leadership Institute Participants
    and Friends”
• On Twitter
  – #FinAid
  – #AskFAFSA
  – #WISA or #WLSALT
  – #SAChat
Seek out orgs & events
• On Facebook
  – WASFAA (facebook.com/WiscFAA)
  – ACPA or NASPA
• On Twitter
  – #WASFAA or @WiscFAA
  – #NASFAA or @nasfaa
  – #ACPA or #NASPA
  – #EMChat
  – #HigherEdLive
Reach out to individuals
•   Conference presenters
•   Article/Book authors
•   Researchers
•   People featured in this presentation 
Social media is a great
                         tool to make info 'come
                                alive'. I can
                          process/question info
                                with multiple
                             perspectives and
                            sometimes I get to
Lisa                     connect with the person
Endersby                         behind the
Student Experience       article/presentation/etc
Advisor
University of Ontario
                        to get more in depth with
Institute of                  the information.
Technology
I try to give
                            encouragement and
                                  feedback to
                           professionals that are
                          finding their voice (and
                         expect my network to do
                         the same for me since I
                                 still seek that
Joseph
                               encouragement,
Ginese                       feedback, and help
Director of the Center
for Student                   finding my voice).
Involvement                     When attending
Nichols College             conferences, I try to
How does this apply to
professional associations?
Social media reframed
                         how I interact with my
                        professional association.
                        I thought ACUHO-I was
                             for chief housing
                          officers, not entry- or
                        mid-level professionals.
Stacy Oliver             Through social media I
Associate Director of         connected with
Residence Life                 members that
Lake Forest College
                          encouraged me to be
                           involved – present,
                           write, etc. Through
Social media helped
                         GLACUHO become an
                        organization that serves
                         its members outside of
                        the time they’re together
                         as a group. It allows us
                         to share resources and
Stacy Oliver               have dialogue about
Associate Director of
Residence Life                current events.
Lake Forest College
The #wihsng network
              developed a social media
               committee and plan to
              tweet at specific times to
                meet a need. They’ve
               added to the number of
Deb           women who know about
                    the network.
Schmidt-
Rogers
Director of
Residential
Education
It's a way to promote free
                        professional development
                           (webinars, etc). It also
                        allows me to develop and
                         promote the brand of the
                        orgs I support and/or lead.
                            I use it as a tool for
Ann Marie                influence, donating, and
Klotz                         fundraising, too
Assistant Director of
Residential
Education
DePaul University
Better conference calls
Your Turn   Brainstorm in groups of 3:
               How can WASFAA or
            NASFAA use social media
            to benefit the association?
Recommended Practices
• Use Twitter and Facebook to connect
  members in between conferences
  – Facebookpage(s) or group(s)
  – Twitter account and hashtag
• Try committee meetings using Google
  Hangouts
• Offer continual social media training so new
  members or late adopters don’t feel left out
• Designate social media coordination to a
  small team.
Now that you’re inspired, it’s time for Social Media 101

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Using Social Media for Professional Development

  • 1. Using Social Media for Professional Development Liz Gross Wisconsin Association of Student Financial Aid Administrators Spring 2012 Conference @LizGross144 #WASFAA
  • 2.
  • 3. Social media isn’t just for kids.
  • 4. Who uses social media? Men 60% White, non-Hispanic63% Women 69% Black, non-Hispanic 69% 18-29 83% Hispanic 66% 30-49 70% Urban 67% 50-64 51% Suburban 65% 65+ 33% Rural 61% 65% of all internet users Source: The Pew Research Center’s Internet & American Life Project, April 26 – May 22, 2011 Spring Tracking Survey. N = 2,277 adults, including 755 cell phone interviews. Interviews were conducted in English and Spanish.
  • 5. My campus is not supporting out of state travel. I use Twitter to stay connected to my professional colleagues & to keep up with trends. Beth Moriarty, Ed.D. Director of Res Life & Housing Bridgewater State University Adjunct Student Affairs Faculty
  • 6. I specifically used Twitter to connect with people in student affairs prior to the 2010 ACPA conference. I generally am not comfortable with networking, so Twitter helped ease that Christophe discomfort as I had r Conzen already “broken the ice” Director of with a number of Campus Activities colleague. I continued Suffolk County those connections… Community College
  • 7. through Facebook, which helped me to grow even closer with some colleagues and also use that to have some more one-on-one conversations that eventually turned into Christophe collaborating on r Conzen conference sessions Director of Campus Activities and publications. I’ve Suffolk County now done more Community conference College
  • 8. Your Turn Has anyone here made the leap into connecting with peers using social media? Care to share your thoughts?
  • 9. A social media story… March 2009: ACPA Conference • My first conference tweetup • Attendance: 7 • Conference hashtag: slow but steady • Rey & Greg present about Facebook
  • 10. A social media story… October 2009: My Couch • Begin participating in #SAChat • Meet Ed • Rey jumps in a few weeks later • I geek out because I “know him”
  • 11. A social media story… Summer 2010: In Class • I need a mentor for doctoral program • Realize Rey would be perfect • Ask Rey to be my mentor and member of my committee • Rey says yes!
  • 12. A social media story… January 2011: My Inbox • Asked to write an article for ACUHOI • Co-author with TJ • I have no idea who TJ is. We email.
  • 13. A social media story… February 2011: Chicago • Crash the ACUI tweet up • Meet many twitter buddies, including Ed, for the first time
  • 14. A social media story… March 2011: Austin, TX • Attend South by Southwest • Meet Rey in person for the first time • Develop wonderful professional relationship with Rey and Ed
  • 15. A social media story… May 2011: Miller Park • Ed and I “overhear” a Twitter conversation between Rey and TJ • Within a month, we’ve planned a week-long research project in Florida • Turns out Greg will be there
  • 16. A social media story… August 2011: Gainesville, Florida
  • 17. A social media story… March 2012: Austin, TX
  • 18. How do you find people?
  • 19. Build your bio • Name • Job title/function • Personal & professional interests • Location Without a bio, people have no reason to connect with you.
  • 20. Start with who you know • On Twitter… – @MelissaHaberman – @ThisItalianGirl – @karynjoygraham • Stalk their followers & who they follow • Ask for recommendations • Get lost in Twitter lists – Try Melissa’s financial aid pros list
  • 21. Seek out groups • On Facebook – “The Student Affairs Collaborative” – “Women’s Leadership Institute Participants and Friends” • On Twitter – #FinAid – #AskFAFSA – #WISA or #WLSALT – #SAChat
  • 22. Seek out orgs & events • On Facebook – WASFAA (facebook.com/WiscFAA) – ACPA or NASPA • On Twitter – #WASFAA or @WiscFAA – #NASFAA or @nasfaa – #ACPA or #NASPA – #EMChat – #HigherEdLive
  • 23. Reach out to individuals • Conference presenters • Article/Book authors • Researchers • People featured in this presentation 
  • 24. Social media is a great tool to make info 'come alive'. I can process/question info with multiple perspectives and sometimes I get to Lisa connect with the person Endersby behind the Student Experience article/presentation/etc Advisor University of Ontario to get more in depth with Institute of the information. Technology
  • 25. I try to give encouragement and feedback to professionals that are finding their voice (and expect my network to do the same for me since I still seek that Joseph encouragement, Ginese feedback, and help Director of the Center for Student finding my voice). Involvement When attending Nichols College conferences, I try to
  • 26. How does this apply to professional associations?
  • 27. Social media reframed how I interact with my professional association. I thought ACUHO-I was for chief housing officers, not entry- or mid-level professionals. Stacy Oliver Through social media I Associate Director of connected with Residence Life members that Lake Forest College encouraged me to be involved – present, write, etc. Through
  • 28. Social media helped GLACUHO become an organization that serves its members outside of the time they’re together as a group. It allows us to share resources and Stacy Oliver have dialogue about Associate Director of Residence Life current events. Lake Forest College
  • 29. The #wihsng network developed a social media committee and plan to tweet at specific times to meet a need. They’ve added to the number of Deb women who know about the network. Schmidt- Rogers Director of Residential Education
  • 30. It's a way to promote free professional development (webinars, etc). It also allows me to develop and promote the brand of the orgs I support and/or lead. I use it as a tool for Ann Marie influence, donating, and Klotz fundraising, too Assistant Director of Residential Education DePaul University
  • 32. Your Turn Brainstorm in groups of 3: How can WASFAA or NASFAA use social media to benefit the association?
  • 33. Recommended Practices • Use Twitter and Facebook to connect members in between conferences – Facebookpage(s) or group(s) – Twitter account and hashtag • Try committee meetings using Google Hangouts • Offer continual social media training so new members or late adopters don’t feel left out • Designate social media coordination to a small team.
  • 34.
  • 35. Now that you’re inspired, it’s time for Social Media 101

Editor's Notes

  1. Why are you here? Are you skeptical? Excited? Let me know what you want to learn in the next hour.Why am I here? To inform and inspire. To train and guide. To evangelize, if you’ll let me.
  2. Social media is used by the majority of people of all ages, regardless of their color, location, socioeconomic status, education level, or gender.It’s free. In a time of declining funding for professional development and conference travel, using social media to connect with colleagues is a no-brainer.
  3. This is a really basic way to use Twitter or Facebook for professional development.
  4. By being more intentional, you can reap greater benefits.
  5. You may have heard hype over the last two years about personal branding. Social media gives you a platform to develop your professional brand. What areas do you excel? Who are your best collaborators? These things all become apparent over time on social media. Consider the “expert rule” – you’re only considered an expert 100 miles away from your campus. SM will help you develop expertise.
  6. Has anyone here made the leap into connecting with peers on social media? Care to share your thoughts?
  7. I’d like to tell a quick story about my experience with using social media for development. Over time, it can have amazing impacts on your career.
  8. Over the last two years he has pushed me harder than I thought I could be pushed academically. He’s added an entire new level of rigor to my doctoral program. For the entire first year of my classes, we had still never met in person. There was a good chance the first time we would meet would be at my dissertation defense.
  9. I was asked to do this article because of my presence on social media. It was my first national publication.
  10. This was a surreal experience, unlike the tweetup I participated in at ACPA. There were approximately 50 people there. We had a private room. And I realized that when you get to know someone on Twitter, you hug them the first time you meet them. There’s no need to break the ice, because you know what they’ve been doing day-to-day for the last few months.
  11. Not only was this important to continue to form professional connections, but our network on Twitter was following our every move. They wanted to be there with us.
  12. Meanwhile, while doing research for my dissertation, I’ve been getting to know Greg through his work as an academic. We had never tweeted or met in person, but he was connected through my network.
  13. Conducted a week-long research project at the University of Florida. Met with staff from the doctoral program. Had a great time. Realized this was my “dream team” of collaborators. We all have a different focus, but the same overarching interest – data-based practice for social media in higher education, both in the classroom and out.
  14. In March we gave our first panel presentation at South by Southwest EDU, and we’re currently working on an academic paper to submit for publication.
  15. Your story is likely not going to replicate mine. So how do you get started?
  16. Melissa also has a list of WASFAA members she’s aware of on Twitter.
  17. When you reach out to people, you’ll have a deeper learning experience…and eventually you’ll find that people are reaching out to you.
  18. If you have the privilege of attending a conference, you can pay it forward by tweeting or blogging great content for people who couldn’t make it. But don’t go overboard. Twitter will limit you. They’ve limited Joe twice. 
  19. ACUHO-I is an organization for housing professionals around the world. It’s huge, and traditionally the only way to get involved was to join a committee. When I was involved in ACUHO-I, I recognized common names in the newsletter, but I didn’t have a relationship with anyone. In the last few years, that has changed.
  20. GLACUHO is a regional organization for housing professionals.
  21. Once you begin to create a professional brand on social media, you can leverage it to benefit your organization. Ann Marie has done amazing things for ACUHO-I’s foundation by tweeting about opportunities to donate and offering matching donations during crucial time periods.
  22. Word is the WASFAA innovation committee has tried this at least once.
  23. Has anyone here made the leap into connecting with peers on social media? Care to share your thoughts?
  24. At this point, does anyone have any questions?
  25. I wanted to save the “social media 101” for the end, so people who already feel comfortable on social media didn’t have to sit through it. Is there anyone here who would like a getting started tutorial on Facebook, Twitter, or Google+?