Direct participants to put their names on the tent cards. Say : Thank you for coming to this " Conflict Management and Dealing with Difficult Behavior." Have Ellen Talk about why this is important now Although most of us don't enjoy dealing with conflict or difficult behavior, it is often a part of both our professional and personal lives. Our goal for today is to determine our preferred conflict handling style, raise our awareness about the value of using other styles, provide you with some tools to help you handle conflict and difficult behavior and practice dealing with some samples of conflicts or difficult behavior. Review House Keeping Items – Ground rules, parking lot, pen, notebook, slides, handout
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