itsm academy itil webinar itsm itil training devops process change agile training incident problem models management change management incident management technology request fulfillment it donna knapp procedure problem management efficient service information dev ops service desk itil4 manager scrum iso csi itil 4 lean design kpi services transformation service management academy learn cpde value operations digital development release practice best sla skms operation experience customer experience foundation develop tech developer brm manage information technology infrastructure library agent help desk cmdb process improvement agreements vision isoiec 20000 service transition knowledge management roles responsibilities mof metrics cobit deming continual service improvement service strategy level alan nance xla itil v4 itilv4 cda dói validation control info sre method expert continual methodology business sm jayne groll jayne groll scale practitioner capo process owner cardinal axelos support usps culture smo service management office itil expert process maturity process design fusion itsmf cab organizational change management itil foundation configuration management continual improvement managing services service catalog organizational change leader iso 20000 malc managing across the lifecycle rcv service design classes roi owner implementing engineer niladri choudhuri craig pearson helen beal roundtable site reliability engineer chris gallacher employee engagement stakeholder drive stakeholder value dsv high velocity high velocity it hvit mario vivas river horse servicenow vicki rogers rose gibson guiding principles gamingworks marslander astound dan turchin bot bots artificial artificial intelligence ai #ai jeff jensen digital transformation ken wendle jeff rumburg future ken wendle cdef continuous delivery ecosystem foundation experiment dj schleen devsecops 4 version 4 value stream mapping vsm lean it field guide lean it mike orzen sean mack devops campus nick schneider self service modern professionaljourney t-shaped devops institute skills leadership portfolio information technology casm metric configuration industry indicator performance key database global simple collaborate transparent iterative holistic automation csf relationship dsoe dte operational product pdca project mangement deployment monitoring assurance quality analyst analysis continuous qa analyze reliable scalability engineering ibm adoption site model enterprise reliability transition capability lifecycle improvement donna knapp matthew managed matt svc preparing infrastructure hooper deleoper org single contact organizational point lindley shavon career advancement advance ferreira guilds dad squad chapters gail tribe squads spotify tribes safe dsdm business relationship manager service portfolio management km dikw data-information-knowledge-wisdom plan do check act certified agile process owner process backlog product backlog deming cycle role donnasaysdeming people lisa hodges project management prince2 boolmets generational dynamics millennials projects desk proj threats security infosec cyber risks cyber english dave roberts olympics kanban it services united states postal service phoenix project lisa schwartz alan shimmel integration kcs cams kotter adkar org change wrap-up smcongress conference #smfusion13 #smcongress society and culture meta models bpm bpg iso20k itil trainin pmo project management office class classroom business relationship management cassonova carlos itsm leadership casanova maturity assessment university of miami emergency change advisory board olas release management slas theory of constraints gene kim the goal when it fails it service management forrester research six sigma call tracking trouble ticket foundation exam tips cms con knowled knowledge tools tool business case metaspire consulting nina segura lean 6 sigma implementation implement itsm frameworks standards microsoft operations framework mof best practice organizational adoption of best practice slm underpinning saic resources arci raci work instruction work instruction work instruction managing services request fulfillment management managing services managing services request fulfillment management managing services request fulfillment management managing services request fulfillment management managing services request fulfillment management managing services request fulfillment management managing services request fulfillment management request fulfillment management ola service agreements steering committee implement itil policy lead mission measure goal iso 20k service lifecycle osa service operation soa ppo &quottraining plan&quot &quotitsm academy&quotbuilding &quotcommunication plan&quot case study mof training apmg ogc version 3 spafford cmmi 20k tco government definitions exam course certified
Tout plus