Service Management is performed by people supported by processes and technology. While we can use the ITIL framework for the processes and various ITSM tools as the technology, we still need to support people as they adapt to the changes required for success. Why is it so difficult? Why doesn’t everyone just follow the process?
This presentation examines organizational change as it relates to ITSM. Join us as we talk about simple ingredients for improving acceptance and reducing your frustration.
2. About ITSM Academy
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Welcome!
3. Introduction
Pam Erskine
perskine@adoptitil.com
•
Principal Consultant at AdOPT focused on IT strategy,
process, and organizational change to improve
efficiency, increase effectiveness, and optimize cost
•
15+ years of IT senior leadership and organizational
change experience
•
Author of “ITIL and Organizational Change”
•
itSMF USA Board of Directors
•
ITIL® Expert and Six Sigma Certifications
www.adoptitil.com