Corporate leader of industry, ICT, CRM, BPO, logistics, networks and telecommunications, experimented in France, Francophone Africa and Indian Ocean

1. HIGHLIGHTS
French, Malagasy and Senegalese citizen, having the culture, experiences and knowledge of social and
economic context of France, Indian Ocean and Francophone Africa, I am a corporate leader, oriented business
and customers services with performance and result culture. I have cumulated a multidisciplinary profile in 30
years of professional experience, including:
 17 years in services, ICT, networks and telecommunications.
 8 years in industry, logistics, CRM, council, outsourcing, training and dematerialization.
 5 years in collecting medicinal plants in the Indian Ocean.
Positions sought
 Managing Director or Deputy General Manager
 International or Country Director
 Subsidiaries, Operations or Division Director
 Activities or Services Director
SPECIAL SKILLS
General Management Level:
Corporate leadership, company organizational strategy, turnaround of activities, P&L, supervision of
functional activities and responsibilities for strategic and transverse services: finance, administration,
legal, human resources, purchasing, sales force, strategic marketing, CRM, IT and general services.
Strategic planning, definition of investment plan, budget management.
Setting up, development, proximity and remotely management of subsidiaries, business units and
telemarketing centers in France and Francophone Africa: Organization, integration, KPIs,
implementation processes and complex systems.
Negotiation, lobbying and projects management near enterprises of industry, services, telecoms,
distribution, IT and High Tech on Indian Ocean, France and francophone Africa.
Strategic scanning and competitive analysis: Anticipation and decision-making innovative for a better
adaption to the market evolution  restructuring, change management.
Control of objectives and performances, recruitment and HR enhancement.
Quality Management of procedures, work methods and customer satisfaction.
Cost control and Risk Management. Report and forecast design, reporting to shareholders.
Business expertise in the activities and operations customer’s management.
Relationships and Partnerships development.
Computer Knowledge :
MS Office Suite, MS Project, Visio, Lotus Notes, Publisher, Internet
IRIS - SAGE - INTEGRALE 500 (via CITRIX ICA) - STN - SAP R2-R3 (FI/CO) - WINDEV (Nets@t, Webs@t,
Wins@t) - UNIX (Micado, Logistics) - IBM (Avgf, Att) - DIGITAL Equipment (Astr) - HP 3000.
Lucas AUGUSTE
161 Route de Corbeil
91180 ST Germain Lès Arpajon
France
: +33 7 8121 4003
: lucasauguste@free.fr
 : profile
Willingness to Travel: 50%
BUSINESS UNIT DIRECTOR:
+ 8 years international experience
Indian Ocean – France – Francophone Africa

2. CAREER PROGRESSION
Since 2012 L.D.A. BUSINESS SOLUTIONS – Sainte Geneviève des Bois, France – Business Services and
Telephony Software
Founder & Owner
o Corporate management and business development.
2009 – 2013 LINKS CONSEIL - Paris XIV, France – Portage Company: Outsourcing, training and consulting
Independent Consultant in management, organization and strategy
o Business solutions: Strategy management, auditing, organization, reorganization and
optimization services, flows, process and accompanying of change.
o Outsourcing: Non-production purchases.
o Training: Customer Relationship and Cash Management.
o Intercultural training expatriates to Indian Ocean.
2006– 2007 ACHAT PUBLIC.COM - Paris XI, France – Business Services
Deputy General Manager of Operations and Secretary General, Chief Financial Officer: Member of Executive
Committee
o Interim management: Recovery of activities
o Administrative, legal and financial responsibility of functional and transversal activities
o Supervision of strategic and operational services (Sales, marketing, human resources,
procurement, information technology, etc.)
o Assistance in making strategic decisions. Participation in general meetings
o Negotiation near local authorities, representatives of ministries in charge of finances and
markets, partners, distributors and multi-sector companies in France, Africa and Indian Ocean
o Validation of tenders. Revenue Analysis.
o P&L statement. Reporting to shareholders
Management improvement resulted in Turnover growth of 7% up to March 2007
Debt Recovery of 412 K€ (more than 4 years aging) from private and public firms both
in France and overseas.
2004 – 2005 PRODWARE - Paris XIX, France – IT services
Director of Operations: Member of Executive Committee
o Strategic, operational, functional and transversal activities management of 300 persons,
including 35 leaders in France and 22 executives to overseas
o Audit services  Setting up process. Reorganization services
o Setting up, organization, optimization and integration of subsidiaries, business units and calls
centers in France, Francophone Africa and IsraelP&L account management.
o Lobbying, negotiation and projects management near major accounts and companies of
various activities sectors on the Indian Ocean, France and francophone Africa.
Growth in 2005:
Turnover : + 33% => of 19 M€ to 26 M€
Order Portfolio : + 54% => of 2.35 M€ to 3.6 M€
Cash sales : + 35% => 24 M€ on annual invoicing of 30 M€.
Establishment of service credit management: Debt Recovery of 6 M€ in 4 months on
aging balance of 10 M€. Improvement of DSO from 108 to 53 days and Optimization
of working capital
2002 – 2004 SATEL - La Courneuve, France - Logistics, messaging & routing
Deputy Director Operations: Member of Executive Committee
o Management of operational and strategic services made up of 12 persons
o Replacement of immediate superior: Piloting of the operating statement
o Management of 3PL logistics platform: Reception, storage, packaging, shipment, etc.
o Optimized computerization flow and logistics management. Response to tenders
o Created Debt recovery service
Improved profitability due to faster invoicing (97% in D+2)
Debt recovery of 62 K€ from public establishments.

3. 2000 – 2002 SAGEM Inc. - Paris XV, France – Industry, High tech, Distribution, Telecommunications
Direct Sales Executive and Credit Manager: Member of Operational Executive Committee
o Management of 8 persons
o Setting up of remote sales.
o Negotiation and validation of the outline agreements near the purchasing groups
Marketing of Phonefax and GSM + subscriptions Annual turnover : 100 K€
A decrease of 38% from aging balance.
1999– 2000 SAGEM Inc. - Paris XV, France – Industry, High tech, Telecommunications
Project Manager SAP R3 (FI/CO) and Head of Lessors service
o Management of 2 persons
o Organization and management leasing service
o Training and support of accounting services.
1994 – 1998 SAT/SAGEM Inc. - Paris XIII, France – Telecommunications, High tech
Deputy Head of Debt Recovery and Litigation
o Management of 3 persons
o Correspondent: lawyers, bailiffs and legal partnerships
Cashing of 375 K€ from Apple Computer Inc.
1987 – 1994 SATELCOM Group SAT - Massy, France – Networks and telecommunications
Business Maintenance Executive
o Management of 2 persons
o Negotiation of SLAs.
o Replacement of the Hotline Executive.
1978 – 1983 SOPRACAM - Fort-Dauphin, Madagascar – Collect of medical plants
Purchasing Inspector
o Control and monitoring of purchase prices
EDUCATION
2005-2007 Diplôme Supérieur de Gestion, equivalent to Master’s Degree in business – CNAM Evry
1985-1986 B.E.P. Comptabilité, equivalent BTEC First Diploma Accounting – AFPA Paris XV
1977-1978 Baccalauréat Gestion, equivalent High school diploma – Lycée Français, Madagascar
LANGUAGE
French : Native language
Malagasy : Fluent
English : Professional
EXTRACURRICULAR ACTIVITIES
 From November 18th, 2008 at January 7th, 2009: At the request of the CEO of Solar Direct, 1st
French operator in photovoltaic solar electricity, launching of project to install photovoltaic solar panels
on Madagascar  Making contact and exchanges with the Minister for energy, the representatives of
the local communities of which the current President of the High Authority of Transition, the President
of the European Community, the director of the AFD and the fortune 500.
 From Sept 2007 to present: Association of assistance for the second chance - No-profit organization
Voluntary help Accompaniment with insertion in company of the young people from 16 to 20 years.
Council, initiation, formation and use of the computer tools.
REFERENCE
Abdelmalek BENZENATI
Software Architect at AchatPublic.Com
 : +33 6 1553 0709
 : abdelmalek.benzenati@achatpublic.com