Resume

1. Lucia De La Cruz
347-717-3028
(Lucia_delacruz@hotmail.com)
PROFILE
Premium travel coordinator and account management professional with almost 15 years of
combined experience and proven track record of accomplishments in the Airline and financial
services industries. Prior experience includes banking, office management, and retail sales.
Careful attention to detail and particularly to customer care and support issues. Successful in
achieving goals on “Face to Face” and “Telephone sales”. Earned recognition for her leadership
and for her understanding of interpersonal relations both within her customer base and at her own
team level.
WORK EXPERIENCE
NCR Merchant Solutions, New York,NY ( 2014-Present)
Prospect and solicit businesses to use “NCR” merchant processing services, with a
processing volume, in annual bankcard sales, ranging from $50,000 to $1 Million. Also assisting
small buisnesses obtain Cash Advance Loans. Primarily concentrated in the Tri-State area of
Manhattan, Bronx and Queens where knowledge of Spanish is of the essence.
American Airlines JFK Airport, Jamaica NY (May 2007- present)
Premium Services Representative
Coordinate, assist and meet all premium passengers’ needs, on an individual basis, upon arrival to
and departure from JFK Airport. Ensures comfort and peace of mind, with attention to
detail, by ensuring the seamless cooperation of all airport services to the traveler.
Capital One White Plains, NY (Sept. 2010-May 2011)
Merchant Services
Prospect and solicit businesses to use “Capital One” merchant processing services, with a
processing volume, in annual bankcard sales, ranging from $250,000 to $10 million. Primarily
concentrated in Westchester County and the Upper West Side of Manhattan where knowledge of
Spanish was of the essence, also teamed up with branches all throughout the East Coast in order
to sell the full range of banking services and support to the merchants in their respective areas.
Bank of America New York City (October 2007- Sep 2010)

2. Small Business Specialist
Develops, manages and expands a current multi-million dollar portfolio of more than 250
customers from the opening of the assigned branch to which she was assigned.
Chase Payment Tech Solutions LLC/First Data New York City (April 2001- March 2007)
Business Development Representative
Prospect and solicit businesses to use “Chase Payment Tech Solution” merchant processing
services, with a processing volume, in annual bankcard sales, ranging from $250,000 to $10
million. Although primarily concentrated on neighborhoods where knowledge of Spanish was of
the essence, also teamed up at the request of the staff in Branches of Manhattan’s Upper East
Side and Wall Street in order to sell the full range of banking services and support to the
merchants in their respective areas.
CPS Credit Card Services New York City (September 1998- April 2001)
Business Development Representative
Primarily responsible for acquiring new customers. CPS as a ISO was a leader in the industry by
making charge machines widely available to widest possible range of merchants, in terms of
volumes of sales and type of business operations. Although responsible for selling ATMs and
credit card processing machines, the acquisition of new customers usually entailed assisting them
with administrative, business and technical support. Also responsible for promoting the corporate
vision and employment practices at employment fairs and with small business groups and
community organizations.
Castro Convertibles, Inc New York City (March 1993 - September 1998)
Operations Manager and Controller
In charge of all daily store operations, overseeing inventory control, accounts payable and
receivable. Researched and implemented a scheduling system to manage an estimated average of
300 hundred deliveries per week. Performed all human resources responsibilities, and voluntarily
assumed expanded responsibilities by temporarily filling in for other staff vacancies.
EDUCATION
George Washington High School, New York City. (June 1986)
 High School Diploma, (Special Education Program / Critical Office Management
Skills)
RELEVANT TRAINING

3. Participated in a wide range of employer-provided workshops and seminars, in subjects such as
leadership skills, human resources management, and those designed to meet the specific
requirements of the banking and finance industry.