The document provides information about interactions that commonly occur at a hotel front desk between receptionists and guests. It lists questions receptionists may ask guests, such as how many rooms or people are needed, and questions guests may ask receptionists, like how payment can be made or if parking is available. It then gives examples of forms guests fill out providing personal information. Finally, it lists additional questions guests or receptionists may ask, such as about hotel services and amenities or tour options.

1. At the Front Desk
HOTELS
Teacher:
Simone Pepe

2. At the Front Desk

3. What can we ask?
What can they ask? Or
answer
• RECEPTIONIST:
*Good morning!
*Can I help you?
*How many rooms?
*How many people?
*How many kids?
*How many nights?
*How would like to pay?
*We accept the major credit
cards
• GUEST:
*Please an apartment
*Four people
*Two kids 6 and 8 years
*How can I pay?
*Do you have parking?
*Do you accept credit
cards?

4. Filling a form at the hotel
• Guest personal Information:
Last name:
First name:
Address:
Country:
Telephone number:
E-mail:
Marital status:
Family member travelling with:

5. WHAT CAN YOU ASK?
What´s your full name?
Last name? First name?
Can you spell it?
Where are you from?
What is your address?
What is your telephone number?
What is your e-mail?
What is your marital status? Single, Married

6. Let´s prepare a voucher
• What´s your full name?
• What´s your hotel (name)?
• What´s your room number?
• What time is your flight? What is your flight?
Let´s practice!!!!

7. HOTEL SERVICES

8. What is there in the hotel?
Is there... a swimming pool?
Is there... kids room?
Is there... a bathroom?
ladies room?
Is there... a snackbar?

9. IS THERE...? ARE THERE...?
a kids park?
a playground?
WI-FI?
a game room?
laundry?
spa?
fitness room?
a soda machine?

10. OFFERING / ASKING
Would you like...some water?
Could you take my luggage?
Could you get me a cab? Taxi?
Can I have an early check in?
Can I have a late check out?

11. Tour Services
• Transfer in / out
• Tour to Rio
• Boat tour
• Beach tour
• Arraial do Cabo
• Cabo Frio
• Beaches
How much? How long? How far?

12. QUESTIONS

13. Have a nice week! See you next class!
See you on WEEK!
Bye, bye!