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The Service Industry After COVID-19: The Soul of Service in a Virtual Moment

Before COVID-19, almost 80% of the US workforce worked service in jobs that involve in-person interaction with strangers. Now, leaders of service organizations must reshape their offerings during the pandemic and prepare for whatever the new normal turns out to be. Our three panelists will share ideas for adapting their service businesses, now that closer-than-six-feet isn’t an option.

Join Lucidworks as we talk shop with 3 service business leaders, covering:

-Common impacts of the pandemic on service businesses (and what to do about them),
-How service teams can maintain a human touch across virtual channels, and
-Plans for the future, before and after the pandemic subsides.

Featuring
-Sara Nathan, President & CEO, AMIGOS
-Anthony Carruesco, Founder, AC Fly Fishing
-sara bradley, chef and proprietor, freight house
-Justin Sears, VP Product Marketing, Lucidworks

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The Service Industry After COVID-19: The Soul of Service in a Virtual Moment

  1. 1. 1 The Service Industry After COVID-19 M A I N TA I N I N G T H E S O U L O F S E R V I C E I N A V I R T U A L M O M E N T June 10, 2020
  2. 2. 2 Today’s Speakers sara bradley chef and proprietor freight house Sara Nathan President & CEO Amigos de las Americas Anthony Carruesco Founder AC Fly Fishing Justin Sears VP Product Marketing Lucidworks
  3. 3. 33 INTROS Who are you, what do you do, and how do you think about delivering great service?
  4. 4. 44 COVID-19 IMPACT How have you had to change the services you offer because of this pandemic?
  5. 5. 55 KEEPING CONNECTED Are you doing anything new to maintain a human touch with your customers?
  6. 6. 66 FUTURE PLANS What is returning to normal? What will take longer to reset? How do you plan, given that uncertainty?
  7. 7. 7 More info on this topic Check out the Lucidworks blog
  8. 8. 88 Audience Q&A ?
  9. 9. 9 THANK YOU

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Before COVID-19, almost 80% of the US workforce worked service in jobs that involve in-person interaction with strangers. Now, leaders of service organizations must reshape their offerings during the pandemic and prepare for whatever the new normal turns out to be. Our three panelists will share ideas for adapting their service businesses, now that closer-than-six-feet isn’t an option. Join Lucidworks as we talk shop with 3 service business leaders, covering: -Common impacts of the pandemic on service businesses (and what to do about them), -How service teams can maintain a human touch across virtual channels, and -Plans for the future, before and after the pandemic subsides. Featuring -Sara Nathan, President & CEO, AMIGOS -Anthony Carruesco, Founder, AC Fly Fishing -sara bradley, chef and proprietor, freight house -Justin Sears, VP Product Marketing, Lucidworks

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