This is a PowerPoint explaining the different priniples of effective communiction. This PowerPoint covers verbal and non verbal communication, written communication and barriers to effectiove communication and how to reduce these.
2.
Life skills we use to communicate everyday
More likely to be successful and confident
Employers look out for these skills
Have good communication
Everyone has them
Occur naturally to us
3.
Occurs naturally
Feeling shy no eye contact, fidgeting
Feeling confident good posture, good eye
contact
Body language needs to be used at
appropriate times
First impressions are made by body language
4.
You can identify how someone is feeling
Face shows emotions
Used by everyone, everyday, all day
Smiling tell that they are happy
Frowning tell that they are sad
Good communication at work
6.
How fast/slow you talk
Too quickly unable to keep up, cant
understand
Steady Pace
Right balance of pace
7.
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External Distractions:
Distractions surrounding environment
Noise drawn to noise, disrupts you from
task
Internal Distractions
Stimulated by the brain
Thoughts
‘I wonder what I'm having for tea’
disruption from task
8.
-
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Tiredness
Reduces capacity of attention and
concentration
Harder to make decisions
Dehydration
Affects mood
Tiredness and unable to focus
Important to keep hydrated
9.
Can occur when other people are talking and
not listening/ paying attention
Classroom setting
Reduce: Moving somewhere quieter
Not allow music
Not distracted by others
Able to focus on work
Ear plugs, headphones potential barrier
12.
Response short, single word answers
Seen on questionnaires
Give you short specific answer
Good for testing knowledge and decision
making
13.
Visual pictures that indicate your emotion
Used online on social networks mainly
Fun, visual
Quick way to indicate feelings
= happy
= sad
Pictorial communication representing
emotion
Influences conversation
14.
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Online system for sending and receiving
messages electronically
Advantages:
Free
Fast
Gives immediate response
Electronic copy of contacts information in
address book
Most common use of online written
communication especially in businesses
15.
Very useful with written communication
Identifies spelling/grammar mistakes
Found on software e.g. Microsoft Work,
PowerPoint etc.
Without it we have to identify mistakes
ourselves- time consuming, inconvenient
Useful for spelling complex words
Don’t need to remember how to spell words
This is the button
for spell check
16.
Read through your text before submitting
Identify any errors or mistakes correct
Involves deep concentration
Errors difficult to spot,
Useful if someone else reads your text
Editor's Notes
Impersonal skills are the life skills we use to communicate every dayPeople with good impersonal skills are more likely to be successful and have a reputation of being calm, optimistic, successful and confident. Employers are looking for people with good impersonal skills as they are more able to communicate with customers efficientlyPeople with good impersonal skills have very good communication skills as well as they can communicate more efficientlyEveryone has impersonal skillsThey are taken for granted as they are very natural to us as we don’t usually need to think about how we communicate with other people.
Type of nonverbal communication that occurs naturallyWhen feeling shy we tend to not give eye contact and fidget moreWhen we feel confident we give good eye contact and good posture. Certain body language gestures conveys friendliness such as smiling, however if you use these gestures too often for example with smiling then the person you are talking to may be offended as it looks like you are laughing at them which is inappropriate, therefore you should use body language at appropriate times.With nonverbal communication first impressions are often made from the person’s body language
Facial expressions tell us how someone is feeling. Our face is able to communicate countless emotions without even saying anything.Facial expressions are used by everyone, every day, and all day. By looking at people’s faces you can tell how they are feeling; if they’re smiling or grinning then you are tell that they are happy and chuffedWhere as if they have a frown or are looking at the floor then they are communicating that they feel unhappy, ill or down.Facial expressions are also good way of communicating at work because if you are looking confused or worried when the speaker is talking about something then the speaker will assume that you are having difficulties following what is being said and you do not understand what is going on.
By being clear when talking people will have a better understanding of your communication and they are more likely to understand what you are trying to sayBy mumbling or talking through your teeth people won’t be able to understand you.
Pace is how fast or slow you talkIf you are talking too quickly then people will not be able to keep up with what you are talking about, therefore they cannot understand you. This means that when talking you must talk at a steady pace but not too slowly or fastYou must find the right balance so that people can understand you.
There two types of distractions: external distractions, which are distractions that surround your environmentExamples of external distractions include noise, if your surroundings are noisy like when an aeroplane is flying overhead, you are drawn to the noise of the aeroplane and your initial reaction is to look at the aeroplane, this means that it becomes a distraction and it is preventing you from completing your task. Internal distractions are distractions that occur psychologically. These are also distractions that happen within us and are stimulated by the brain. Internal distractions are usually thoughts that interrupt us from completing our work as they suddenly spring into our mind stopping our trail of thought. A Thought like ‘I wonder what I’m going to have for tea’ stop us from doing our work.
This is brought on by several factors. One factor is having a lack of sleep. Sleep deprivation reduces your capacity of attention and concentration. Being tired makes it harder to do other things such as decision making and it may lead you into choosing poor decisions due to the lack of concentration. Another factor is dehydrationIt is proven that drinking low amounts of water causes a lack of concentration and affects your moodDehydration makes you more tired and less likely to be able to focus on a task. This is why it is important to drink lots of water
Distractions can occur when there are other people talking and not listening/ paying attention, This can happen during a classroom. You can reduce this barrier by moving to somewhere else quieter to avoid all distractions so that you can focus and pay more attention on your work rather than being distracted by others. Also to make sure there is no background noise students should not be able to listen to music as this is distracting and creates background noise. Another way to reduce background noise is to wear ear plugs or earphones that block sound; this will make you surroundings silent with no noise meaning you can focus on your task better. However this can also cause problems as you will not be able to hear if someone is asking you something or is talking to you, this creates another barrier to communication.
Have a lack of concentration is mainly cause by a lack of sleep (sleep deprivation), famine, and dehydration. These are all barriers to communication because when these symptoms affect us we instantly think of them and how to cure them which distracts us from our task. Sleep deprivation causes a lack of concentration because we become very tired and cannot focus very well. Ways to reduce sleep deprivation are, getting active, by doing exercise your blood flows and adrenaline kicks in, b doing things such as walks, running, weights, or push ups your brain feels awake and your body stops feeling sluggish and lazy, keeping you alert and awake. Another way to stop tiredness is to watch what you are eating and by making sure you have a balanced diet. You must drink plenty of water, eat high protein meals, don’t consume much energy drinks, caffeine sugar as there will release your energy insufficiently and it can have a bad effect on the body in the long run. Also if you are feeling tired at work or school etc. and you are unable to wake yourself up well, then simply wash your face with cold water, this will help to keep yourself alert and feel fresh, reducing the barrier. Furthermore you can reduce the communication barrier of famine simply by having something quick to eat such as a healthy snack, if you are not allowed to eat because the place is inconvenient then simply distract yourself from thoughts of hunger as this will make your mind be focused on something else. Finally by overcoming the communication barrier of dehydration, the cure is to simply drink plenty of water, you should drink at least two litres of water per day so that you brain is alert and so that you can concentrate on tasks much better.
Open questions usually require a longer answerThese contain a response which includes opinions, knowledge or feelings. Open questions usually include the 5 W’s: When? Who? Where? Why? What? They are also good for finding out details and opinions as open questions require explanations, thoughts and feelings. Verbally asking open questions are good for communicating with people as they build up relationships.
Closed questions responses are normally a short, single word answer, e.g. Q: ‘’what colour is the sky?’’ A: ‘’blue’’. Closed questions are usually seen on questionnaires where you have to tick the box or circle the answer as they give you a specific answerClosed questions are good for testing your knowledge and making decisions.
These are visual pictures that indicate your emotion, Emoticons are frequently used on online communication such as social networks.They more typically used by teenagers as they are a fun, visual, and a quick way of telling someone what you’re feeling or your opinion on something. Emoticons usually represent an emotion for example a smiley face: represents happiness and approval to something, Whereas represents that you are unhappy and you are communicating to someone that you do not agree or approve with what the person is saying. Overall emoticons carry emotional aspects of communication which is represent by an imageWe are in fact influenced by these images as we take on board how the person you’re talking to online is feeling which affects the written communication.
This is an online system for sending and receiving messages electronically over a computer network. There are many advantages to using email as a way of sending written messagesOne is that it is free and there are no postage expenses unlike posting letters and mail by hand, this makes email an affordable way of communicating which is why it is used frequently in business. Another advantage is that email is fast and within seconds the participant will receive your message, breaking news can also be received within seconds keeping you updated. Also email gives you an immediate response, the receiver will read the email you have sent them, write a response, click send, and you will receive his/her response almost immediately and you can see the results of your effort of your email. Emailing systems also contain an electronic copy of your contacts address book which stores all of your contacts personal information such as email address, telephone number and home address. Contact address books are useful in email as you do not need to remember your receivers email address because your email account stores it for you, saving time and effort. Email is the most common use of online written communication because it is very efficient and effective as it is quick, easy and cheap to use which is why businesses use it every day.
Spell check is a very useful tool to use with written communicationSpell check and grammar check is used to identify any mistakes in your writing such as spelling mistakes, grammar misuse or mistakes.It is usually found on software that uses written communication for example Microsoft Word and PowerPoint. Spell check is very important to use when writing because without it we would have to re-read what we have written and spot spelling mistakes ourselves. If this is the case then it would be very time consuming, unnecessary and inconvenient especially if we have to get the text completed for a quick deadline or if we are very busy. Spell check is also important because many people cannot spell certain words especially complex words which are hard to remember. With spell check if you don’t know how to spell a complex word then you give it your best shot how you think it is spelt and then spell check will tell you that it is incorrect but it will give you multiple options of how the word is spelt correctlyThis is the button for spell check and when you press it this information box appears telling you that you have no spelling mistakesTherefore you do not need to remember how to spell hard words.
Proofreading is before submitting a written text, you read through what you have written and make sure it makes sense and make sure there are no mistakes. With proofreading you can identify any mistakes you have made and correct themProofreading is not just skim reading and glancing over what you have written, proofreading involves deep concentration so that you can identify where it doesn’t make sense or where it can be improved, You must also concentrate because errors can be difficult to spot, this is why it is essential that you read every word thoroughly to ensure you don’t miss anything.If you proofread a document correctly then you are very familiar with what you have written and with time you will know the text like it is written at the back of your hand, however sometimes after you have proofread your work it is best to ask someone else to check your work as well as they may spot mistakes that you were oblivious to because you are so familiar of that text.
